Printer Display Is Blank; Option Problems - Dell B3465DN User Manual

Troubleshooting

Printer display is blank

Action
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Do Please wait and Ready appear on the printer display?

Option problems

Cannot detect internal option
Action
Step 1
Turn off the printer, then wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?
Step 2
Check if the internal option is properly installed in the controller board.
a
Turn off the printer using the power switch, and then unplug the power
cord from the electrical outlet.
b
Make sure the internal option is installed in the appropriate connector
in the controller board.
c
Connect the power cord to the printer, then to a properly grounded
electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Yes No
The problem is solved. Go to step 2.
The problem is solved. Turn off the printer,
and then contact
technical
Yes No
The problem is solved. Go to step 2.
Go to step 3. Connect the internal
option to the controller
board.
Go to step 4. Reinstall the internal
option.
266
support.