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Dell B3465dn-dnf Laser MFP
User's Guide
March 2014
www.dell.com | dell.com/support/printers
Trademarks
Information in this document is subject to change without notice.
© 2014 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks
of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; AirPrint and
the AirPrint logo are trademarks of Apple, Inc.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary
interest in trademarks and trade names other than its own.

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   Summary of Contents for Dell B3465dn

  • Page 1 AirPrint logo are trademarks of Apple, Inc. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
  • Page 2: Table Of Contents

    Contents Contents Safety information..................7 Learning about the printer................9 Finding information about the printer......................9 Selecting a location for the printer......................10 Printer configurations..........................11 Using the Embedded Web Server......................13 Understanding the basic functions of the scanner..................14 Using the ADF and scanner glass......................14 Understanding the printer control panel............15 Using the printer control panel.......................15 Understanding the colors of the Sleep button and indicator lights............15 Understanding the home screen......................16...
  • Page 3 Contents Attaching cables............................45 Networking..............................46 Verifying printer setup..........................50 Loading paper and specialty media............51 Setting the paper size and type.......................51 Configuring Universal paper settings......................51 Loading trays............................51 Loading the multipurpose feeder......................56 Using the standard bin and paper stop....................61 Linking and unlinking trays........................62 Paper and specialty media guide..............65 Using specialty media..........................65 Paper guidelines............................67 Supported paper sizes, types, and weights.....................70...
  • Page 4 Contents Canceling an e-mail..........................96 Understanding the e-mail options......................96 Faxing......................99 Setting up the printer to fax........................99 Sending a fax............................113 Creating shortcuts..........................116 Customizing fax settings........................116 Canceling an outgoing fax........................118 Holding and forwarding faxes.......................118 Understanding the fax options......................119 Scanning....................122 Using Scan to Network..........................122 Scanning to an FTP address........................122 Scanning to a computer or flash drive....................124 Understanding the scan options......................126...
  • Page 5 Contents Finding printer security information.....................208 Maintaining the printer................209 Cleaning printer parts..........................209 Checking the status of parts and supplies.....................211 Estimated number of remaining pages....................211 Ordering supplies..........................211 Storing supplies.............................212 Replacing supplies..........................213 Moving the printer..........................219 Managing the printer................221 Managing printer messages........................221 Accessing Status Monitor Center......................221 Checking the virtual display........................221 Setting up e‑mail alerts.........................222 Viewing reports.............................222...
  • Page 6 Contents Solving fax problems..........................290 Solving scanner problems........................296 Solving home screen application problems...................301 Embedded Web Server does not open....................301 Contacting technical support........................302 Appendix....................303 Index......................305...
  • Page 7: Safety Information

    Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
  • Page 8 Safety information Refer service or repairs, other than those described in the user documentation, to a service representative. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture.
  • Page 9: Learning About The Printer

    The printer software is located in the printer program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and technical Dell support Web site— support: www.dell.com/support/printers • Support telephone numbers and hours of operation for...
  • Page 10: Selecting A Location For The Printer

    What are you looking for? Find it here Software and Documentation CD • Software and Drivers—Certified drivers for your printer and installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians Dell printer supplies Web site–www.dell.com/printers...
  • Page 11: Printer Configurations

    Learning about the printer Right side 304.8 mm (12 in.) Front 508 mm (20 in.) Left side 203.2 mm (8 in.) Rear 203.2 mm (8 in.) 800 mm (31.49 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
  • Page 12 Learning about the printer Basic model Display Automatic document feeder (ADF) ADF tray ADF bin Standard bin Multipurpose feeder Standard 550‑sheet tray Note: A lockable 550‑sheet tray is also available. For more information, contact the place where you purchased the printer.
  • Page 13: Using The Embedded Web Server

    Learning about the printer Configured model Optional 550‑sheet tray Optional stapler Using the Embedded Web Server Note: This feature is available only in network printers or printers connected to print servers. If the printer is installed on a network, then you can use the Embedded Web Server to do the following: •...
  • Page 14: Understanding The Basic Functions Of The Scanner

    Learning about the printer Understanding the basic functions of the scanner • Make quick copies or set the printer to perform specific copy jobs. • Send a fax using the printer control panel. • Send a fax to multiple fax destinations at the same time. •...
  • Page 15: Understanding The Printer Control Panel

    Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Display • View the printer status and messages. • Set up and operate the printer. Home button Go to the home screen. Sleep button Enable Sleep mode or Hibernate mode.
  • Page 16: Understanding The Home Screen

    Understanding the printer control panel Indicator light Printer status Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode.
  • Page 17 Understanding the printer control panel Touch Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application.
  • Page 18: Using The Touch-screen Buttons

    Understanding the printer control panel Feature Description Printer IP address The IP address of your network printer is located at the upper left corner of the home screen and appears as four sets of numbers separated by periods. You can Example: use the IP address when accessing the Embedded Web Server so you can view and 123.123.123.123...
  • Page 19 Understanding the printer control panel Touch Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen.
  • Page 20: Setting Up And Using The Home Screen Applications

    Setting up and using the home screen applications Setting up and using the home screen applications Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active applications. Some applications are supported only in select printer models. Finding the IP address of the computer For Windows users In the Run dialog box, type cmd to open the command prompt.
  • Page 21: Customizing The Home Screen

    Setting up and using the home screen applications Customizing the home screen Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 22: Activating The Home Screen Applications

    Embedded Web Server. For more information on accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page For detailed information on configuring and using the home screen applications, visit the Dell support Web site at www.dell.com/support/printers. Setting up Forms and Favorites Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application.
  • Page 23: Using Myshortcut

    Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to www.dell.com/support/manuals. Create shortcuts on the printer home screen, with settings for up to 25 frequently used copy, fax, or e- mail jobs.
  • Page 24: Setting Up Multi Send

    Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to www.dell.com/support/manuals. Scan a document, and then send the scanned document to multiple destinations.
  • Page 25: Setting Up Remote Operator Panel

    Setting up and using the home screen applications Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 26 Setting up and using the home screen applications Click Configure, and then do either of the following: • To export a configuration to a file, click Export, and then follow the instructions on the computer screen to save the configuration file. Notes: –...
  • Page 27: Additional Printer Setup

    Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 28 Additional printer setup Open the controller board shield using the blue handle. Use the following illustration to locate the appropriate connector. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors.
  • Page 29: Installing A Memory Card

    Additional printer setup Close the shield, and then the access door. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 30: Installing An Optional Card

    Additional printer setup Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board shield, and then the controller board access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
  • Page 31 Additional printer setup Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. Push the card firmly into place as shown in the illustration.
  • Page 32: Installing An Internal Solutions Port

    Additional printer setup Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board shield, and then the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
  • Page 33 Additional printer setup Lightly press the stop on the left side of the access door, and then slide the access door to remove it. Unpack the ISP kit. Note: Make sure to remove and discard the small cable attached to the white connector. ISP solution Screw to attach the ISP to the bracket ISP exterior cover...
  • Page 34 Additional printer setup Place the plastic bracket inside the ISP exterior cover until it clicks into place. Slide and push the ISP solution into the plastic bracket. Secure the ISP solution to the plastic bracket using the long screw.
  • Page 35 Additional printer setup Tighten the two screws on the end of the ISP solution. Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP.
  • Page 36 Additional printer setup Attach the ISP exterior cover at an angle by inserting the left hinges first. Lower the rest of the cover, and then slide the cover to the right.
  • Page 37 Additional printer setup Run the ISP cable through the controller board shield. Open the shield using the blue handle. Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board. Note: If you have installed a printer hard disk, then you need to remove it. For more information, see “Removing a printer hard disk”...
  • Page 38 Additional printer setup Close the shield. Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver”...
  • Page 39: Installing A Printer Hard Disk

    Additional printer setup Installing a printer hard disk CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 40 Additional printer setup Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the printer hard disk onto the brackets. Tighten the two screws. Close the controller board shield, and then close the controller board access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
  • Page 41: Removing A Printer Hard Disk

    Additional printer setup Removing a printer hard disk Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Access the controller board. For more information, see “Accessing the controller board”...
  • Page 42: Installing Hardware Options

    Additional printer setup Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 43 Additional printer setup Unpack the tray, and then remove all packing material. Pull out the tray from the base. Remove any packing material from inside the tray. Insert the tray into the base. Place the tray near the printer. Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
  • Page 44: Setting Up The Printer Software

    Additional printer setup Notes: • When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page •...
  • Page 45: Attaching Cables

    Additional printer setup Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
  • Page 46: Networking

    Additional printer setup Use the USB printer port Connect the printer to a computer. Security slot Attach a lock that will secure the printer in place. Networking Notes: • Purchase a wireless network adapter first before setting up the printer on a wireless network. For more information, contact the place where you purchased the printer.
  • Page 47: Connecting The Printer Using The Wireless Setup Wizard

    Additional printer setup • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
  • Page 48 Additional printer setup Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. Follow the instructions on the printer display.
  • Page 49: Connecting The Printer To A Wireless Network Using The Embedded Web Server

    Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter.
  • Page 50: Verifying Printer Setup

    Additional printer setup Apply the changes. Setting up serial printing Use serial printing when the computer is far from the printer. After installing the serial or communication (COM) port, configure the printer and the computer. Note: Serial printing reduces print speed. Set the parameters in the printer.
  • Page 51: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, “Avoiding jams” on page 224 “Storing paper” on page Setting the paper size and type From the home screen, navigate to: >...
  • Page 52 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading.
  • Page 53 Loading paper and specialty media Squeeze, and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze, and then slide the length guide tab backward to accommodate their length.
  • Page 54 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. •...
  • Page 55 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided (duplex) printing Two‑sided (duplex) printing • Make sure the paper is below the maximum paper fill indicator located on the side of the width guide. Overfilling may cause paper jams.
  • Page 56: Loading The Multipurpose Feeder

    Loading paper and specialty media Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and paper type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, and envelopes.
  • Page 57 Loading paper and specialty media Pull the multipurpose feeder extender. Pull the extender gently so that the multipurpose feeder is fully extended and open.
  • Page 58 Loading paper and specialty media Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
  • Page 59 Loading paper and specialty media • Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Load the paper or specialty media. Notes: • Do not force paper or specialty media into the multipurpose feeder. •...
  • Page 60 Loading paper and specialty media Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place. • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first.
  • Page 61: Using The Standard Bin And Paper Stop

    Loading paper and specialty media • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder.
  • Page 62: Linking And Unlinking Trays

    Loading paper and specialty media Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer links those trays. When one linked tray becomes empty, paper feeds from the next linked tray. We recommend giving all unique paper, such as letterhead and different colored plain papers, a different custom type name so that the trays they are in do not automatically link.
  • Page 63: Assigning A Custom Paper Type

    Loading paper and specialty media Using the printer control panel From the home screen, navigate to: > Paper Menu > Custom Names Select a custom name, and then type a custom paper type name. Touch Touch Custom Types, and then verify that the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays.
  • Page 64 Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu > Custom Types. Select a custom name you want to configure, then select a paper or specialty media type, and then click Submit. Using the printer control panel From the home screen, navigate to: >...
  • Page 65: Paper And Specialty Media Guide

    Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print samples on the letterhead being considered for use before buying large quantities. • Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together.
  • Page 66: Tips On Using Labels

    Paper and specialty media guide – Have any exposed adhesive when the flap is in the sealed or closed position – Have bent corners – Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
  • Page 67: Paper Guidelines

    Paper and specialty media guide • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi‑liquid and volatile components into the printer. • Use grain short card stock when possible. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
  • Page 68: Unacceptable Paper

    Paper and specialty media guide For 60–90‑g/m (16–24‑lb) bond paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
  • Page 69: Using Recycled Paper And Other Office Papers

    Paper and specialty media guide Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner.
  • Page 70: Supported Paper Sizes, Types, And Weights

    Paper and specialty media guide Supported paper sizes, types, and weights Supported paper sizes Paper size and dimension Standard Optional Multipurpose Scanner Duplex 550‑sheet tray 550‑sheet tray feeder glass printing Business card 3 x 5 4 x 6 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.)
  • Page 71: Supported Paper Types And Weights

    Paper and specialty media guide Paper size and dimension Standard Optional Multipurpose Scanner Duplex 550‑sheet tray 550‑sheet tray feeder glass printing Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal 76.2 x 127 mm (3 x 5 in.) to 215.9 x 359.92 mm (8.5 x 14.17 in.) 7 3/4 Envelope (Monarch)
  • Page 72 Paper and specialty media guide Paper type Standard 550‑sheet tray Multipurpose Duplex mode ADF Scanner glass 550‑sheet tray feeder Card stock Transparencies Recycled Paper labels Bond Envelope Rough envelope Letterhead Preprinted Colored paper Light paper Heavy paper Rough/Cotton Custom Type [x] Use envelopes that lie flat when individually placed on a table facedown.
  • Page 73 Paper and specialty media guide Paper size Dimensions Staple finisher Universal 105 x 216 mm to 216 x 356 mm (4.13 x 8.5 in. to 8.5 x 14 in.) 7 3/4 Envelope (Monarch) 98 x 191 mm (3.9 x 7.5 in.) 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope...
  • Page 74: Printing

    Printing Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites”...
  • Page 75: Printing From A Flash Drive Or Mobile Device

    Printing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 76 Printing Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, any connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing from the memory device. Loss of data can occur. From the printer control panel, touch the document you want to print.
  • Page 77: Supported Flash Drives And File Types

    Printing Printing from a mobile device using Dell Mobile Print You can print directly from an Android mobile device (OS 2.1 or later) to your printer using Dell Mobile Print. Notes: • Make sure the printer and the mobile device share the same wireless network.
  • Page 78: Printing Confidential And Other Held Jobs

    Printing Printing confidential and other held jobs Storing print jobs in the printer From the printer control panel, navigate to: > Security > Confidential Print > select the print job type Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted.
  • Page 79: Modifying Confidential Print Settings

    Printing From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > Print • For other print jobs, navigate to: Held jobs >...
  • Page 80: Printing Information Pages

    Printing Printing information pages Printing a font sample list From the home screen, navigate to: > Reports > Print Fonts Touch PCL Fonts or PostScript Fonts. Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk. From the home screen, navigate to: >...
  • Page 81: Copying

    Copying Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
  • Page 82: Copying Photos

    Copying From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy >...
  • Page 83: Customizing Copy Settings

    Copying Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > Load transparencies into the multipurpose feeder, and then touch Copy It.
  • Page 84: Making Copies Using Paper From A Selected Tray

    Copying Making copies using paper from a selected tray Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
  • Page 85: Reducing Or Enlarging Copies

    Copying • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, navigate to: Copy > Copy from > Mixed Sizes > Navigate to: Copy to >...
  • Page 86: Adjusting Copy Quality

    Copying From the Scale area, touch to decrease or increase the value by 1%. Touching “Copy to” or “Copy from” after setting Scale manually changes the scale value back to Auto. Note: Auto is the factory default setting. This automatically adjusts the scan image of the original document to fit the size of the paper onto which you are copying.
  • Page 87: Placing Separator Sheets Between Copies

    Copying Collated Not collated Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
  • Page 88 Copying Notes: • Make sure to set the paper size to letter, legal, A4, or JIS B5. • Make sure to set the copy size to 100%. Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: •...
  • Page 89: Placing Information On Copies

    Copying Placing information on copies Placing a header or footer on pages Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
  • Page 90: Understanding The Copy Options

    Copying Canceling a copy job while pages are being printed From the printer control panel, touch Cancel Job or press on the keypad. Touch the job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen.
  • Page 91: Save As Shortcut

    Copying Collate This option keeps the pages of a print job stacked in sequence when printing multiple copies of the document. Copies This option lets you set the number of copies to be printed. Content This option lets you set the original document type and source. Select from the following content types: •...
  • Page 92: E-mailing

    E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e‑mail scanned documents to one or more recipients in a number of ways. You can type the e‑mail address, use a shortcut number, or use the address book.
  • Page 93: Creating An E-mail Shortcut

    E-mailing Enter the appropriate information, and then click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 94: E-mailing A Document

    E-mailing E-mailing a document You can use the printer to e‑mail scanned documents to one or more recipients in a number of ways. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the printer home screen.
  • Page 95: Customizing E-mail Settings

    E-mailing Sending an e‑mail using the address book Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
  • Page 96: Canceling An E-mail

    E-mailing From the home screen, navigate to: E-mail > Recipient(s) > type the e‑mail address > Done > Send as Touch the button that represents the file type you want to send. • PDF—Create a single file with multiple pages. •...
  • Page 97 E-mailing Darkness This option lets you adjust how light or dark your scanned documents are in relation to the original document. Resolution This option lets you adjust the output quality of your e-mail. Increasing the image resolution increases the e-mail file size and the time needed to scan your original document.
  • Page 98 E-mailing Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail. •...
  • Page 99: Faxing

    Faxing Faxing Note: Fax capabilities may not be available on all printer models. Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
  • Page 100: Initial Fax Setup

    Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual).
  • Page 101: Choosing A Fax Connection

    Faxing Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack.
  • Page 102 Faxing Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack PHONE LINE To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack.
  • Page 103 Faxing Connected to different wall jacks PHONE LINE To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: •...
  • Page 104 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Connect the telephone to the port of the printer.
  • Page 105 Faxing Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
  • Page 106 Faxing Scenario 3: VoIP telephone service To connect: Connect one end of a telephone cable to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. The port labeled Phone Line 2 or Fax Port is not always active.
  • Page 107 Faxing Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Connect one end of the telephone cable that came with your printer to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active.
  • Page 108 Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable that came with your printer to the port of the printer. Connect the other end of the telephone cable to an active analog telephone wall jack. Connect your analog telephone to the port of the printer.
  • Page 109 Faxing If the wall jack or equipment in your facility is not compatible with this type of connection, then you need to use a telephone adapter. An adapter for your country or region may not come with your printer, and you may need to purchase it separately.
  • Page 110 Faxing Connecting the printer to a non‑RJ‑11 wall jack LINE Connect one end of the telephone cable that came with printer to the port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
  • Page 111 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. N F N Connect the printer to any of the N ports. N F N PHONE LINE...
  • Page 112: Connecting To A Distinctive Ring Service

    Faxing Note: Do not remove the adapter plug from the port of the printer if you are connecting to a serial or cascaded telephone system. Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern.
  • Page 113: Sending A Fax

    Faxing Setting the date and time You can set the date and time so that they are printed on every fax you send. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
  • Page 114: Sending A Fax Using The Computer

    Faxing From the home screen, touch Fax. Enter the fax number or a shortcut. Note: To add recipients, touch Next number, and then enter the recipient's telephone number or shortcut number, or search the address book. Touch Fax It. Sending a fax using the computer The printer driver fax option lets you send a print job to the printer, which sends the job as a fax.
  • Page 115: Sending A Fax Using The Address Book

    Faxing • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the printer control panel, press #, and then enter the shortcut number using the keypad. Touch Fax It.
  • Page 116: Creating Shortcuts

    Faxing Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. Open a Web browser, and then type the printer IP address in the address field. Notes: •...
  • Page 117: Making A Fax Lighter Or Darker

    Faxing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
  • Page 118: Canceling An Outgoing Fax

    Faxing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. •...
  • Page 119: Understanding The Fax Options

    Faxing From the Held Fax Mode menu, select one of the following: • • Always On • Manual • Scheduled If you selected Scheduled, then continue with the following steps: Click Fax Holding Schedule. From the Action menu, select Hold faxes. From the Time menu, select the time you want the held faxes released.
  • Page 120: Delayed Send

    Faxing Select from the following content sources: • Color Laser—The original document was printed using a color laser printer. • Inkjet—The original document was printed using an inkjet printer. • Magazine—The original document is from a magazine. • Brochure—The original document is from a brochure. •...
  • Page 121 Faxing Using the advanced options Select from the following settings: • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, and Sharpness settings before you fax the document. •...
  • Page 122: Scanning

    Scanning Scanning You can use the printer to send a file to an FTP address. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi-send or MyShortcut application from the printer home screen. For more information, see “Activating the home screen applications”...
  • Page 123 Scanning Creating an FTP shortcut using the printer control panel From the home screen, navigate to: FTP > FTP > type the FTP address > > type a name for the shortcut > Done Verify that the shortcut name and number are correct, and then touch OK. Notes: •...
  • Page 124: Scanning To A Computer Or Flash Drive

    Scanning • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, navigate to: FTP > FTP > > type the name of the recipient > Search Touch the name of the recipient.
  • Page 125: Scanning To A Flash Drive

    Scanning Select a location on your computer where you want to save the scan image. Type a scan name, and then a user name. Note: The scan name is the name that appears in the Scan Profile list on the display. Click Submit.
  • Page 126: Understanding The Scan Options

    Scanning • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. Insert the flash drive into the USB port on the front of the printer. Note: The USB Drive home screen appears.
  • Page 127 Scanning Select one of the following: • PDF—Use to create a single file with multiple pages. • Secure PDF—Use to create an encrypted PDF file that protects the file contents from unauthorized access. • TIFF—Use to create multiple files or a single file. If Multi-page TIFF is turned off in the Settings menu, then TIFF saves one page in each file.
  • Page 128 Scanning Using the advanced options Select from the following settings: • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, JPEG Quality, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you scan the document.
  • Page 129: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default Source Menu Settings Page Active NIC Edit Security Settings Paper Size/Type Device Statistics Miscellaneous Security Standard Network Settings Configure MP Stapler Test Standard USB Confidential Print Menu Substitute Size Network Setup Page...
  • Page 130: Paper Menu

    Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Manual Envelope Feeder to appear as a menu setting.
  • Page 131 Understanding the printer menus Tray [x] Type Specify the type of paper loaded in each tray. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type [x] is Transparency the factory default setting for all other trays. Recycled •...
  • Page 132 Understanding the printer menus Multipurpose Feeder Type Specify the paper type loaded in the multipurpose feeder. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Configure to “Cassette” for Multipurpose Recycled Feeder Type to appear as a menu.
  • Page 133: Configure Mp Menu

    Understanding the printer menus Manual Paper Type Specify the paper type being manually loaded. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Configure MP to “Manual” for Manual Paper Recycled Type to appear as a menu.
  • Page 134: Substitute Size Menu

    Understanding the printer menus Substitute Size menu Substitute Size Substitute a specified paper size if the requested paper size is not available. Notes: Statement/A5 • All Listed is the factory default setting. All available substitutions are Letter/A4 allowed. All Listed •...
  • Page 135: Paper Weight Menu

    Understanding the printer menus Rough Envelope Texture Specify the relative texture of the rough envelopes loaded. Rough Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture Specify the relative texture of the preprinted paper loaded. Smooth Note: Normal is the factory default setting.
  • Page 136 Understanding the printer menus Transparency Weight Specify the relative weight of the transparencies loaded. Light Note: Normal is the factory default setting. Normal Heavy Recycled Weight Specify the relative weight of the recycled paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Labels Weight...
  • Page 137: Paper Loading Menu

    Understanding the printer menus Rough/Cotton Weight Specify the relative weight of the cotton or rough paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Custom [x] Weight Specify the relative weight of the custom paper loaded. Light Notes: Normal •...
  • Page 138: Custom Types Menu

    Understanding the printer menus Heavy Loading Determine and set two-sided printing for all print jobs that specify Heavy as the paper type. Duplex Rough/Cotton Loading Determine and set two-sided printing for all print jobs that specify Rough or Cotton as the paper type. Duplex Custom [x] Loading Determine and set two-sided printing for all print jobs that specify...
  • Page 139: Custom Scan Sizes Menu

    Understanding the printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name and page orientation. Scan Size Name Notes: Width • The custom scan size name replaces Custom Scan Size [x] in the printer Height menus.
  • Page 140: Reports Menu

    Understanding the printer menus Feed Direction Specify the feed direction if the paper can be loaded in either direction. Short Edge Notes: Long Edge • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray.
  • Page 141: Network/ports Menu

    Understanding the printer menus Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory or printer hard disk is working and installed correctly.
  • Page 142 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
  • Page 143: Network Card Menu

    Understanding the printer menus Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card View Card Status View the connection status of the network card.
  • Page 144: Ipv6 Menu

    Understanding the printer menus Enable BOOTP Specify the BOOTP address assignment setting. Note: On is the factory default setting. Enable AutoIP Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting. Enable FTP/TFTP Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol.
  • Page 145: Wireless Menu

    Understanding the printer menus Auto Configuration Specify whether or not the wireless network adapter accepts the automatic IPv6 address configuration entries provided by a router. Note: On is the factory default setting. View Hostname Set the host name. Note: These settings can be changed only from the Embedded Web View Address Server.
  • Page 146: Appletalk Menu

    Understanding the printer menus View Security Mode View the encryption method for the wireless network. AppleTalk menu Note: This menu appears only in printer models that are connected to an Ethernet network or when an optional wireless network adapter is installed. To access the menu, navigate to either of the following: •...
  • Page 147 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
  • Page 148: Smtp Setup Menu

    Understanding the printer menus ENA Gateway Set the gateway information for an external print server. yyy.yyy.yyy.yyy Note: This menu is available only when the printer is attached to an external print server through the USB port. SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information.
  • Page 149: Security Menu

    Understanding the printer menus Device‑Initiated E‑mail Specify what credentials will be used when communicating to the SMTP server. None Use Device SMTP Credentials Notes: User‑Initiated E‑mail • None is the factory default setting for Device‑Initiated E‑mail and None User‑Initiated E‑mail. Use Device SMTP Credentials •...
  • Page 150: Miscellaneous Security Settings Menu

    Understanding the printer menus Edit Access Controls Control access to printer menus, firmware updates, held jobs, and other access points. Administrative Menus Function Access Management Solutions Cancel jobs at the Device Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out.
  • Page 151: Confidential Print Menu

    Understanding the printer menus LDAP Certificate Verification Allow the user to request a server certificate. Demand Notes: • “Demand” means a server certificate is requested. If a bad certificate is Allow provided or if no certificate is provided, then the session is terminated Never immediately.
  • Page 152: Erase Temporary Data Files Menu

    Understanding the printer menus Verify Job Expiration Set a limit on how long the printer stores print jobs needing verification. 1 hour 4 hours 24 hours 1 week Reserve Job Expiration Set a limit on how long the printer stores print jobs for printing at a later time. 1 hour 4 hours 24 hours...
  • Page 153 Understanding the printer menus Delete Log Specify whether or not audit logs are deleted. Note: Yes is the factory default setting. Configure Log Specify how and whether or not audit logs are created. Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog.
  • Page 154: Settings Menu

    Understanding the printer menus Enable Authentication Change the authentication setting to On or Off. Note: Off is the factory default setting. Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all models. You may Francais need to install special hardware for some languages.
  • Page 155 Understanding the printer menus Eco-Mode Minimize the use of energy, paper, or specialty media. Notes: Energy • Off is the factory default setting. This resets the printer to its Energy/Paper factory default settings. Paper • Energy minimizes the power used by the printer. •...
  • Page 156 Understanding the printer menus Keyboard Specify a language and custom key information for the display keyboard. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkce Cesky Simplified Chinese...
  • Page 157 Understanding the printer menus Displayed Information Specify what is displayed in the upper corners of the home screen. Left side For the Left side and Right side menus, select from the following options: Right side None Custom Text [x] IP Address Hostname Contact Name Location...
  • Page 158 Understanding the printer menus Home screen customization Change the icons that appear on the home screen. Change Language For each icon, select from the following options: Copy Display Copy Shortcuts Do not display Fax Shortcuts E‑mail E‑mail Shortcuts FTP Shortcuts Search Held Jobs Held Jobs USB Drive...
  • Page 159 Understanding the printer menus Audio Feedback Set the audio volume for the buttons. Button Feedback Notes: • On is the factory default setting for Button Feedback. • 5 is the factory default setting for Volume. Volume 1–10 Show Bookmarks Specify whether bookmarks are displayed from the Held Jobs area. Note: Yes is the factory default setting.
  • Page 160 Understanding the printer menus Timeouts Set the amount of time before the printer enters a lower power state. Standby Mode Disabled Note: 15 minutes is the factory default setting. 1–240 Timeouts Set the amount of time the printer waits after a job is printed before it goes into a reduced power state.
  • Page 161 Understanding the printer menus Timeouts Set the amount of time the printer waits to receive an end‑of‑job message before canceling the rest of the print job. Print Timeout Disabled Notes: 1–255 • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed.
  • Page 162 Understanding the printer menus Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the Auto pages is needed for other printer tasks. •...
  • Page 163: Copy Settings Menu

    Understanding the printer menus Copy Settings menu Content Type Specify the content of the original document. Text Note: Text/Photo is the factory default setting. Graphics Text/Photo Photo Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film...
  • Page 164 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. Executive • A4 is the international factory default setting. Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
  • Page 165 Understanding the printer menus Header/Footer Specify the header or footer information and its location on the page. [Location] For the location, select from the following options: • Top left Date/Time • Top middle Page number • Top right Custom text •...
  • Page 166: Fax Settings Menu

    Understanding the printer menus Color Dropout Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green • 128 is the factory default setting for each color threshold. Blue Default Red Threshold 0–255...
  • Page 167 Understanding the printer menus Fax Name Specify the name of the fax in the printer. Fax Number Specify the number assigned to the fax. Fax ID Specify how the fax is identified. Fax Name Fax Number Enable Manual Fax Set the printer to fax manually, which requires a line splitter and a telephone handset. Notes: •...
  • Page 168 Understanding the printer menus Fax Cover Page Configure the fax cover page. Fax Cover Page Notes: Off by default • “Off by default” is the factory default setting for Fax Cover Page. On by default • Off is the factory default setting for all other menu items. Never use Always use Include to Field...
  • Page 169 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
  • Page 170 Understanding the printer menus Dialing Prefix Rules Establish a dialing prefix rule. Prefix Rule [x] Automatic Redial Specify the number of times the printer tries to send the fax to a specified number. 0–9 Note: 5 is the factory default setting. Redial frequency Specify the number of minutes between redials.
  • Page 171 Understanding the printer menus Background Removal Adjust the amount of background visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting. Contrast Specify the contrast in the scanned image. 0–5 Note: “Best for content” is the factory default setting. Best for content Mirror Image Create a mirror image of the original document.
  • Page 172 Understanding the printer menus Auto Reduction Scale an incoming fax job so that it fits the size of the paper loaded in the designated fax source. Note: On is the factory default setting. Paper Source Specify the paper source for printing incoming fax jobs. Auto Note: Auto is the factory default setting.
  • Page 173 Understanding the printer menus Block No Name Fax Enable blocking of incoming faxes sent from devices with no station ID or fax ID specified. Note: Off is the factory default setting. Banned Fax List Enable the list of blocked fax numbers stored in the printer. Note: You can enter up to 512 characters.
  • Page 174 Understanding the printer menus Ringer Volume Control the fax speaker ringer volume. Note: On is the factory default setting. All Rings Specify ring patterns when the printer is answering calls. Single Ring Only Note: All Rings is the factory default setting. Double Ring Only Triple Ring Only Single or Double Rings Only...
  • Page 175 Understanding the printer menus E‑mail Server Setup Define the e‑mail server path name, for example: /directory/path. Web Link Setup Notes: Server • The characters * : ? < > | are invalid entries for a path name. Login • You can enter up to 128 characters for Server, Login, Password, Path, and Web Password Link.
  • Page 176 Understanding the printer menus Orientation Specify the page orientation of the scanned image. Portrait Note: Portrait is the factory default setting. Landscape Original Size Specify the paper size of the document being scanned. Letter Notes: Legal • Letter is the U.S. factory default setting. Executive •...
  • Page 177 Understanding the printer menus Photo Default Set the quality of a photo image in relation to file size and the quality of the image. 5–90 Note: 50 is the factory default setting. E‑mail images sent as Specify how the images are sent. Attachment Note: Attachment is the factory default setting.
  • Page 178 Understanding the printer menus Color Balance Enable an equal balance of colors in the output. Cyan‑Red Magenta-Green Yellow-Blue Color Dropout Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Color Dropout None Notes: •...
  • Page 179: Ftp Settings Menu

    Understanding the printer menus Use cc:/bcc: Enable the use of the cc and bcc fields. Note: Off is the factory default setting. FTP Settings menu Format Specify the format of the file for FTP sending. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. Secure PDF (.pdf) TIFF (.tif) JPEG (.jpg)
  • Page 180 Understanding the printer menus Orientation Specify the page orientation of the scanned image. Portrait Note: Portrait is the factory default setting. Landscape Original Size Specify the paper size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. Executive •...
  • Page 181 Understanding the printer menus Photo Default Set the quality of a photo image in relation to the file size and quality of the image. 5–90 Note: 50 is the factory default setting. Use Multi‑Page TIFF Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job.
  • Page 182 Understanding the printer menus Color Dropout Specify which color to drop during scanning, and how much the dropout is increased or decreased. Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green • 128 is the factory default setting for each color threshold. Blue Default Red Threshold 0–255...
  • Page 183: Flash Drive Menu

    Understanding the printer menus Flash Drive menu Scan Settings Format Specify the format of the file to be sent through FTP. PDF (.pdf) Note: “PDF (.pdf)” is the factory default setting. Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version Set the version of the PDF file to be sent through FTP.
  • Page 184 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Auto Size Sense Mixed Sizes JIS B5 Difficult Media Letter Difficult Media A5...
  • Page 185 Understanding the printer menus Use Multi‑Page TIFF Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page. Notes: •...
  • Page 186: Print Settings

    Understanding the printer menus Print Settings Copies Specify a default number of copies for each print job. 1–999 Note: 1 is the factory default setting. Paper Source Set a default paper source for all print jobs. Tray [x] Note: Tray 1 is the factory default setting. Multipurpose Feeder Manual Paper Manual Envelope...
  • Page 187: Setup Menu

    Understanding the printer menus Paper Saver Orientation Specify the orientation of a multiple‑page document. Auto Note: Auto is the factory default setting. The printer chooses between portrait and landscape. Landscape Portrait Paper Saver Border Print a border on each page image. None Note: None is the factory default setting.
  • Page 188 Understanding the printer menus Job Waiting Specify that print jobs be removed from the print queue if they require unavailable printer options or custom settings. Print jobs removed from the print queue are stored in a separate print queue, so other jobs print normally. When the missing information or options are obtained, the stored jobs print.
  • Page 189: Finishing Menu

    Understanding the printer menus Print All Order Specify the order in which held and confidential jobs are printed when Print All is selected. Alphabetical Oldest First Note: Alphabetical is the factory default setting. Print jobs always appear in alphabetical order on the printer control panel. Newest First Finishing menu Sides (Duplex)
  • Page 190 Understanding the printer menus Separator Sheets Specify whether blank separator sheets are inserted. Notes: Between Copies • None is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to “(1,2,3) (1,2,3).”...
  • Page 191: Quality Menu

    Understanding the printer menus Run Stapler Test Print a report that confirms that the staple finisher is functioning properly. Note: This menu item appears only when a supported staple finisher is installed. Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting.
  • Page 192 Understanding the printer menus Job Accounting menu Note: This menu item appears only when a formatted, working printer hard disk is installed. Make sure the printer hard disk is not read/write‑ or write‑protected. Job Accounting Log Determine and set if the printer creates a log of the print jobs it receives. Note: Off is the factory default setting.
  • Page 193: Utilities Menu

    Understanding the printer menus E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs. Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix.
  • Page 194: Postscript Menu

    Understanding the printer menus Coverage Estimator Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job. Note: Off is the factory default setting. XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors.
  • Page 195: Pcl Emul Menu

    Understanding the printer menus PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Disk • “Resident” is the factory default setting. Resident shows the factory Download default set of fonts downloaded in the RAM. Flash •...
  • Page 196 Understanding the printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
  • Page 197: Html Menu

    Understanding the printer menus Tray Renumber Display the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper Default = 2...
  • Page 198: Image Menu

    Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
  • Page 199: Help Menu

    Understanding the printer menus Orientation Set the image orientation. Portrait Note: Portrait is the factory default setting. Landscape Reverse Portrait Reverse Landscape Help menu The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. They contain information about using the printer and performing various tasks, including copying, scanning, and faxing.
  • Page 200: Saving Money And The Environment

    Two-sided printing is the default setting in the print driver. • For a complete list of supported products and countries, go to www.dell.com/support. Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper by setting multiple page printing (N‑Up) for the print job.
  • Page 201: Reducing Printer Noise

    Saving money and the environment Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 202: Adjusting Sleep Mode

    Saving money and the environment Adjusting Sleep mode To save energy, decrease the number of minutes the printer waits before it enters Sleep mode. Available settings range from 1–180 minutes. The factory default setting is 30 minutes. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
  • Page 203: Setting Hibernate Timeout

    Saving money and the environment Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: •...
  • Page 204: Recycling

    In the Screen Brightness field, enter the brightness percentage you want for the display. Touch Recycling Recycling Dell products To return Dell products for recycling: Visit our Web site at www.dell.com/recycle. Select your country or region. Follow the instructions on the computer screen.
  • Page 205: Securing The Printer

    Securing the printer Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Types of memory Description Volatile memory Your printer uses standard Random Access Memory (RAM) to temporarily buffer user data during simple print and copy jobs.
  • Page 206: Erasing Non-volatile Memory

    Securing the printer Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. Turn off the printer.
  • Page 207: Configuring Printer Hard Disk Encryption

    Securing the printer • Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. Touch Back > Exit Config Menu. The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen.
  • Page 208: Finding Printer Security Information

    Securing the printer • A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printer will return to the Enable/Disable screen. Touch Back > Exit Config Menu. The printer will perform a power‑on reset, and then return to normal operating mode. Finding printer security information In high-security environments, you may need to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons.
  • Page 209: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
  • Page 210: Cleaning The Scanner Glass

    Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry.
  • Page 211: Checking The Status Of Parts And Supplies

    Use the Search command on the Start menu to locate Status Monitor Center. Open the application, and then click Order Supplies. Ordering supplies using Printer Home Use the Search command on the Start menu to locate Dell Printer Home. Open the application, and then click Maintenance > Order supplies.
  • Page 212: Storing Supplies

    Maintaining the printer Ordering toner cartridges To order toner cartridges, contact the place where you purchased the printer. Ordering an imaging unit To order an imaging unit, contact the place where you purchased the printer. Ordering a maintenance kit To order a maintenance kit, contact the place where you purchased the printer. Ordering an ADF separator roller Order an ADF separator roller when the ADF fails to pick paper or picks more than one sheet of paper at a time.
  • Page 213: Replacing Supplies

    Maintaining the printer Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials. Shake the new cartridge to redistribute the toner.
  • Page 214: Replacing The Imaging Unit

    Maintaining the printer Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Close the front door. Replacing the imaging unit Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
  • Page 215 Maintaining the printer Lift the blue handle, and then pull the imaging unit out of the printer. Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 216 Maintaining the printer Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
  • Page 217 Maintaining the printer Replacing the staple cartridge Open the stapler door. Pull out the staple cartridge from the finisher. Hold both sides of the empty staple case with your fingers, pull, and then lift the empty staple case from the cartridge.
  • Page 218 Maintaining the printer Remove the spare staple case from its holder. Insert the spare staple case into the staple cartridge. Push the staple cartridge into the finisher until it clicks into place. Replace the spare staple case for future use. Close the stapler door.
  • Page 219: Moving The Printer

    Maintaining the printer Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
  • Page 220: Shipping The Printer

    Maintaining the printer Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
  • Page 221: Managing The Printer

    Managing the printer Managing the printer Managing printer messages Use the Status Messenger application to view error messages requiring your intervention on your printer. When there is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information. If you installed Status Messenger with your printer software, then the application launches automatically when the software installation is completed.
  • Page 222: Setting Up E-mail Alerts

    Managing the printer Setting up e‑mail alerts Configure the printer to send you e‑mail alerts when the supplies are getting low or when the paper needs to be changed or added, or when there is a paper jam. Open a Web browser, and then type the printer IP address in the address field. Notes: •...
  • Page 223: Restoring Factory Default Settings

    Managing the printer Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 224: Clearing Jams

    Clearing jams Clearing jams Jam error messages appear on the printer display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed. Avoiding jams Load paper properly •...
  • Page 225: Understanding Jam Messages And Locations

    Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. •...
  • Page 226: [x]-page Jam, Open Automatic Feeder Top Cover. [28y.xx]

    Clearing jams Jam access area Printer control panel message What to do Multipurpose [x]‑page jam, clear manual Remove all paper from the multipurpose feeder, and then feeder feeder. [25y.xx] remove the jammed paper. Tray 1 [x]‑page jam, remove tray 1 to clear Pull out tray 1 completely, then push the front duplex flap duplex.
  • Page 227: [x]-page Jam, Clear Standard Bin. [20y.xx]

    Clearing jams [x]‑page jam, clear standard bin. [20y.xx] Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open rear door.
  • Page 228 Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the front and rear door. From the printer control panel, select Done to clear the message and continue printing.
  • Page 229: [x]-page Jam, Open Front Door. [20y.xx]

    Clearing jams [x]‑page jam, open front door. [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Press the button on the right side of the printer, and then open the front door. Pull out the toner cartridge using the handle.
  • Page 230 Clearing jams Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 231 Clearing jams Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
  • Page 232: [x]-page Jam, Remove Tray 1 To Clear Duplex. [23y.xx]

    Clearing jams [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] Pull out the tray completely. Locate the lever, and then pull it down to release the jam. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
  • Page 233: [x]-page Jam, Clear Manual Feeder. [25y.xx]

    Clearing jams Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear manual feeder. [25y.xx] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
  • Page 234: [x]-page Jam, Open Tray [x]. [24y.xx]

    Clearing jams Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open tray [x]. [24y.xx] Pull out the tray completely.
  • Page 235: [x]-page Jam, Remove All Pages From The Output Bin. Leave Paper In Bin. [45y.xx]

    Clearing jams Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx] Paper jam in the finisher bin Empty the standard bin. Move the paper guides to the sides.
  • Page 236 Clearing jams If necessary, touch Done from the printer control panel to clear the message and continue printing. Paper jam in the finisher rear door Open the finisher rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
  • Page 237 Clearing jams Open the finisher narrow door, and then remove any paper fragments inside the narrow door. Close the narrow door. Close the finisher rear door. If necessary, touch Done from the printer control panel to clear the message and continue printing.
  • Page 238 Clearing jams Staple jam in the finisher Open the staple access door. Pull out the staple cartridge from the finisher. Lift the staple guard, and then remove any jammed or loose staples.
  • Page 239 Clearing jams Press down the staple guard until it clicks into place. Insert staple cartridge back into the finisher until it clicks into place. Close the staple access door. If necessary, touch Done from the printer control panel to clear the message and continue printing.
  • Page 240: Troubleshooting

    Troubleshooting Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon.
  • Page 241: Close Front Door

    Troubleshooting Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the printer control panel, and then touch Finished changing paper.
  • Page 242 Troubleshooting Close flatbed cover and load originals if restarting job [2yy.xx] Try one or more of the following: • Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job. • Touch Scan from flatbed to continue scanning from the scanner glass immediately after the last successful scan job.
  • Page 243: Fax Memory Full

    Troubleshooting Disk must be formatted for use in this device From the printer control panel, touch Format disk to format the printer hard disk and clear the message. Note: Formatting deletes all the files stored in the printer hard disk. Disk near full.
  • Page 244 Troubleshooting Fax Station Number not set up. Contact system administrator. Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your system support person.
  • Page 245 Troubleshooting Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, touch Continue to print the part of the job already stored and begin collating the rest of the print job. •...
  • Page 246 Troubleshooting Load [paper source] with [custom string] [paper orientation] Try one or more of the following: • Load the indicated tray or feeder with the correct size and type of paper. • To use the tray with the correct paper size or type, touch Finished loading paper on the printer control panel. Note: If the printer finds a tray that has the correct paper size and type, then it feeds from that tray.
  • Page 247 Cancel the print job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact technical support or your Dell printer dealer. If necessary, touch Continue to clear the message and continue printing. Maintenance kit nearly low [80.xy] For more information, contact technical support or your Dell printer dealer.
  • Page 248 The printer has detected a non‑Dell supply or part installed in the printer. Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 249: Remove Paper From Standard Output Bin

    If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install a genuine Dell supply or part. Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit www.dell.com/support/printers.
  • Page 250: Replace All Originals If Restarting Job

    Note: If you do not have a replacement imaging unit, then visit our Web site or contact the place where you purchased the printer. Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. Contact technical support or your Dell printer dealer, and then report the message. Replace all originals if restarting job.
  • Page 251: Restore Held Jobs

    Troubleshooting • Touch Scan from flatbed to continue scanning from the scanner immediately after the last successful scan job. • Touch Finish job without further scanning to end the last successful scan job. • Touch Restart job to restart the scan job with the same settings from the previous scan job. Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the following: •...
  • Page 252: Some Held Jobs Were Not Restored

    From the printer control panel, touch Continue to continue printing. • Turn off the printer, and then turn it back on. • Update the network firmware in the printer or print server. For more information, visit the Dell support Web site www.dell.com/support/printers or contact your system support person.
  • Page 253: Supply Needed To Complete Job

    Troubleshooting Standard USB port disabled [56] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Enable the USB port. From the printer control panel, navigate to: Network/Ports > USB Buffer > Auto Note: The printer discards any data received through the USB port.
  • Page 254: Solving Printer Problems

    Troubleshooting Unsupported option in slot [x] [55] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the unsupported option card from the printer controller board, and then replace it with a supported card. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on.
  • Page 255 Troubleshooting Action Step 3 Go to step 4. Plug one end of the power cord into the Check if one end of the power cord is plugged into the printer and the printer and the other to other to a properly grounded electrical outlet. a properly grounded electrical outlet.
  • Page 256 Troubleshooting Action Step 10 Go to step 11. Use correct printer driver settings. Check if you have selected the correct port settings in the printer driver. Are the port settings correct? Step 11 Go to step 12. Install the correct printer driver.
  • Page 257 Troubleshooting Option problems Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3.
  • Page 258 Troubleshooting Tray problems Action Step 1 The problem is solved. Go to step 2. Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
  • Page 259: Internal Solutions Port Does Not Operate Correctly

    Troubleshooting Cannot detect memory card Action Make sure the memory card is installed. The problem is solved. Contact technical support. Install the memory card. For more information, see “Installing a memory card” on page Note: Check if the memory card is securely connected to the printer controller board.
  • Page 260: Paper Feed Problems

    Troubleshooting Action Step 2 The problem is solved. Contact technical support. Check the cable and the USB or parallel interface card connection. Use the correct cable, and then make sure it is securely connected to the USB or parallel interface card. Does the USB or parallel interface card operate correctly? Paper feed problems Paper frequently jams...
  • Page 261: Solving Print Problems

    Troubleshooting Paper jam message remains after jam is cleared Action Check the entire paper path for jammed paper. Contact technical The problem is solved. support. Remove any jammed paper. From the printer control panel, touch Continue to clear the message. Does the paper jam message remain? Jammed pages are not reprinted Action...
  • Page 262: Print Jobs Do Not Print

    Troubleshooting Error message about reading the flash drive appears Action Step 1 Go to step 2. Insert the flash drive into the front USB port. Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port.
  • Page 263 Step 6 The problem is solved. Contact technical support. Remove, and then reinstall the printer software. For more information, see “Installing the printer” on page Note: The printer software is available at www.dell.com/support/printers. Resend the print job. Do the jobs print?
  • Page 264: Confidential And Other Held Jobs Do Not Print

    Troubleshooting Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold options, and Open the held jobs folder on the printer display, and then verify that your then resend the print...
  • Page 265: Print Job Takes Longer Than Expected

    Troubleshooting Print job takes longer than expected Action Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. From the printer control panel, navigate to: > Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
  • Page 266: Job Prints From The Wrong Tray Or On The Wrong Paper

    Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is solved. Go to step 2. Check if you are printing on paper that is supported by the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved.
  • Page 267: Tray Linking Does Not Work

    Troubleshooting Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Step 1 The problem is solved. Go to step 2. Open the trays, and then check if they contain paper of the same size and type.
  • Page 268: Unexpected Page Breaks Occur

    Troubleshooting Action Step 3 The problem is solved. Contact technical support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Did the job print and collate correctly? Unexpected page breaks occur Action...
  • Page 269: Printer Is Printing Blank Pages

    Troubleshooting Action Step 2 Contact technical The problem is solved. support. Use a font that is supported by the printer or install the font that you want to use on your computer. For more information, contact your system support person. Resend the print job.
  • Page 270 Troubleshooting Action Step 3 Contact technical The problem is solved. support. Replace the imaging unit, and then resend the print job. Is the printer still printing blank pages? Clipped pages or images Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2.
  • Page 271: Shadow Images Appear On Prints

    Troubleshooting Action Step 4 Contact technical The problem is solved. support. Reinstall the imaging unit. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 272: Gray Background On Prints

    Troubleshooting Action Step 1 Go to step 2. Load paper with the correct paper type and Load paper with the correct paper type and weight in the tray. weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
  • Page 273 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Adjust the toner darkness to a lighter setting. From the Quality Menu, select a lower value to reduce toner density. • 4 is the factory default setting. • If Print Mode is set to Black Only, then a setting of 5 increases toner density and darkness for all print jobs.
  • Page 274: Paper Curl

    Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match Does the paper size match the paper loaded in the tray?
  • Page 275: Print Irregularities

    Troubleshooting Action Step 5 Contact technical The problem is solved. support. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the paper still curled? Print irregularities Leading edge ABCDE...
  • Page 276: Repeating Defects Appear On Prints

    Do print irregularities still appear? Step 6 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Do print irregularities still appear? Repeating defects appear on prints Action Step 1 Go to step 2.
  • Page 277: Print Is Too Dark

    Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
  • Page 278: Print Is Too Light

    Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
  • Page 279: Skewed Print

    Troubleshooting Action Step 4 From the printer Go to step 5. control panel, change Make sure that the paper has no texture or rough finishes. the texture settings in the Paper Texture Are you printing on textured or rough paper? menu to match the paper you are printing Step 5...
  • Page 280: Printer Is Printing Solid Black Pages

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact technical...
  • Page 281: Transparency Print Quality Is Poor

    Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
  • Page 282: Streaked Vertical Lines Appear On Prints

    Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 283 Do streaked vertical lines appear on prints? Step 5 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Do streaked vertical lines appear on prints? Horizontal voids appear on prints Leading edge...
  • Page 284 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 285 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 286: Solving Copy Problems

    Troubleshooting Action Step 2 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Does fog or shading appear on prints? Toner rubs off Leading edge D EF...
  • Page 287: Copier Does Not Respond

    Troubleshooting • “Scanner unit does not close” on page 287 • “Poor copy quality” on page 288 • “Partial document or photo copies” on page 289 Copier does not respond Action Step 1 Clear the error or status Go to step 2. message.
  • Page 288: Poor Copy Quality

    Troubleshooting Poor copy quality Action Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. Does an error or status message appear? Step 2 Go to step 3. Increase the scan resolution setting for a Check the quality of the original document.
  • Page 289: Partial Document Or Photo Copies

    Troubleshooting Action Step 8 Go to step 9. The problem is solved. Check for patterns on print. From the Copy screen, navigate to: Advanced Options > Advanced Imaging > Sharpness > select a lower setting On the Copy screen, make sure no scaling is being selected. Do patterns appear on prints? Step 9 Go to step 10.
  • Page 290: Solving Fax Problems

    Troubleshooting Action Step 2 Go to step 3. Change the paper size setting to match the Check if the paper size setting matches the size of the paper loaded in the paper loaded in the tray. tray, or load the tray From the Paper menu on the printer control panel, check the Paper with paper that Size setting.
  • Page 291: Caller Id Is Not Shown

    Troubleshooting Caller ID is not shown Action Contact your telephone company to check if your telephone line is The problem is solved. Contact technical subscribed to the caller ID service. support. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting.
  • Page 292 Troubleshooting Action Step 5 The problem is solved. Go to step 6. Check the telephone wall jack. Plug the telephone cable into the wall jack. Listen for a dial tone. If you do not hear a dial tone, then plug a different telephone cable into the wall jack.
  • Page 293: Can Send But Not Receive Faxes

    Troubleshooting Action Step 8 The problem is solved. Go to step 9. Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? Step 9 The problem is solved.
  • Page 294: Can Receive But Not Send Faxes

    Troubleshooting Action Step 2 The problem is solved. Go to step 3. Check the ring count delay settings. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 295: Received Fax Has Poor Print Quality

    Troubleshooting Action Step 3 The problem is solved. Contact technical support. Set up the shortcut number properly. • Check if the shortcut number has been set for the telephone number that you want to dial. • Dial the telephone number manually. Can you send faxes? Received fax has poor print quality Action...
  • Page 296: Solving Scanner Problems

    Troubleshooting Action Step 3 The problem is solved. Contact technical support. Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. Is the fax print quality satisfactory? Solving scanner problems • “The scanner does not respond” on page 296 •...
  • Page 297 Troubleshooting Action Step 5 Connect the printer Go to step 6. power cord directly to Check if the printer is plugged into any surge protectors, uninterruptible a properly grounded power supplies, or extension cords. electrical outlet. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 6 Unplug the other...
  • Page 298: Scanning Takes Too Long Or Freezes The Computer

    Troubleshooting Action Step 5 The problem is solved. Go to step 6. From the Flash Drive menu, reduce the scan resolution settings, and then resend the scan job. Does the job scan? Step 6 The problem is solved. Change the Content Type and Content Check the scan settings.
  • Page 299: Poor Scanned Image Quality

    Troubleshooting Poor scanned image quality Action Step 1 Clear the error Go to step 2. message. Check if an error message appears on the display. Is there an error message on the printer display? Step 2 Go to step 3. Increase the scan resolution settings for a Check the quality of the original document.
  • Page 300: Partial Document Or Photo Scans

    Troubleshooting Partial document or photo scans Action Check the placement of the document or photo. Contact technical Load the document or support. photo loaded Make sure the document or photo is loaded facedown on the scanner facedown on the glass in the upper left corner. scanner glass in the upper left corner.
  • Page 301: Solving Home Screen Application Problems

    Troubleshooting Solving home screen application problems An application error has occurred Action Step 1 Go to step 2. Contact technical support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address field.
  • Page 302: Contacting Technical Support

    You need to know your printer model type and the service tag number or express service code. For more information, see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the menu settings page. For more information, check the Dell support Web site at www.dell.com/support/printers.
  • Page 303: Appendix

    Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.
  • Page 304: Warranty And Return Policy

    Appendix Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the...
  • Page 305: Index

    Index Index FTP 91 Change [paper source] to [paper Numerics FTP options 128 type] [paper size] load 250‑sheet tray advanced options, touch‑screen [orientation] 241 installing 42 e‑mail 98 Check tray [x] connection 241 550‑sheet tray AirPrint checking an unresponsive installing 42 using 76 printer 254 answering machine...
  • Page 306 Quiet Mode 201 inserting a header or footer 89 fax options 120 Schedule Power Modes 203 multiple pages on one sheet 87 Dell Mobile Print Sleep Mode 202 on both sides of the paper using 77 contacting technical support 302...
  • Page 307 Index Embedded Web Server exterior of the printer fax log accessing 13, 20 cleaning 209 viewing 117 checking the status of parts 211 e‑mail Fax memory full 243 checking the status of canceling 96 Fax Mode (Analog Fax Setup) supplies 211 e‑mail alerts menu 166 creating a fax destination...
  • Page 308 Index distinctive ring service 112 initial fax setup 100 fax setup 100 using the Embedded Web green settings forwarding faxes 119 Server 100 Eco‑Mode 200 holding faxes 118 inserting a header or footer 89 Hibernate Timeout 203 making a fax lighter or darker 117 installing an Internal Solutions Quiet Mode 201 sending a fax at a scheduled...
  • Page 309 No analog phone line connected to orientation] 247 Job Accounting 192 modem, fax is disabled. 248 loading list of 129 Non‑Dell [supply type], see User’s multipurpose feeder 56 Miscellaneous Security Guide [33.xy] 248 trays 51 Settings 150 non‑volatile memory 205...
  • Page 310 Index printer hard disk, installing 39 in standard bin 227 horizontal voids appear on printer hard disk, removing 41 in staple access door 235 prints 283 options, copy screen in tray [x] 234 print irregularities 275 copy from 90 Paper Loading menu 137 print is too dark 277 scale 90 paper size...
  • Page 311 Cartridge low [88.xy] 240 estimated pages remain to modem, fax is disabled. 248 Cartridge nearly low [88.xy] 240 [84.xy] 244 Non‑Dell [supply type], see User’s Cartridge very low, [x] estimated Incompatible tray [x] [59] 244 Guide [33.xy] 248 pages remain [88.xy] 240...
  • Page 312 Windows 78 Scanner disabled by admin AirPrint 76 repeating print defects appear on [840.01] 251 from a mobile device using Dell prints 276 Scanner disabled. Contact system Mobile Print 77 Replace all originals if restarting administrator if problem persists.
  • Page 313 Index replacing the staple cartridge 217 scanning takes too long or freezes send as reports the computer 298 e‑mail options 97 viewing 222 scanner scan options 126 Reports menu 140 automatic document feeder sending a fax 114 reserve print jobs 78 (ADF) 14 sending a fax using the printer printing from a Macintosh...
  • Page 314 Index SMTP server not set up. Contact maintenance kit 212 troubleshooting, copy system administrator. 252 toner cartridges 212 copier does not respond 287 SMTP Setup menu 148 Supply needed to complete job 253 partial document or photo software supply notifications copies 289 Status Messenger 221 configuring 222...
  • Page 315 Index printer is printing solid black USB port 45 wireless setup wizard pages 280 USB port [x] disabled [56] 254 using 47 repeating print defects appear on USB/parallel interface card prints 276 troubleshooting 259 shadow images appear on using a shortcut number XPS menu 194 prints 271 scanning to an FTP address 123...

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