Partial Document Or Photo Scans; Cannot Scan From A Computer - Dell B3465DN User Manual

Troubleshooting

Partial document or photo scans

Action
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the scanner
glass in the upper left corner.
Is the document or photo loaded correctly?

Cannot scan from a computer

Action
Step 1
Make sure the printer is turned on and that Ready appears on the printer
display before scanning a job.
Does Ready appear before scanning the job?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Is there an error message on the printer display?
Step 3
Check the cable connections between the printer and the print server to
make sure they are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections between the printer and the print server
secure?
Yes No
Contact technical Load the document or
support. photo loaded
facedown on the
scanner glass in the
upper left corner.
Yes No
Go to step 3. Go to step 2.
Clear the error Go to step 3.
message.
Contact technical Tighten the cable
support. connections.
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