Dell B3465DN User Manual page 306

Troubleshooting
Action
Step 5
Check if the printer is plugged into any surge protectors, uninterruptible
power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible power
supplies, or extension cords?
Step 6
Check other electrical equipment plugged into the outlet.
Are the other electrical equipment working?
Step 7
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Are the printer and scanner working?
Scan job was not successful
Action
Step 1
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to the
computer and the printer.
Are the cables securely connected?
Step 2
Check if the file name is already in use.
Is the file name already in use?
Step 3
Check if the document or photo you want to scan is open in another
application or being used by another user.
Is the file you want to scan open in another application or being used by
another user?
Step 4
Check if either the Append time stamp or the Overwrite existing file check
box is selected in the destination configuration settings.
Is the Append time stamp or Overwrite existing file check box selected
in the destination configuration settings?
Yes No
Connect the printer Go to step 6.
power cord directly to
a properly grounded
electrical outlet.
Unplug the other Go to step 7.
electrical equipment
and turn on the printer.
If the printer does not
work, then reconnect
the other electrical
equipment and then go
to step 6.
The problem is solved. Contact
support.
Yes No
Go to step 2. Connect the cables
properly.
Change the file name. Go to step 3.
Close the file you are Go to step 4.
scanning.
Go to step 5. Select the Append time
stamp or Overwrite
existing file check box
in the destination
configuration settings.
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technical