Gray Background On Prints - Dell B3465DN User Manual

Troubleshooting
Action
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Step 3
a
Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do shadow images still appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?

Gray background on prints

Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1
Check if Allow Background Removal is set to Off.
a
From the General Settings menu, set Allow Background Removal to
On.
b
Resend the print job.
Did the background disappear from the prints?
Yes No
Go to step 2. Load paper with the
correct paper type and
weight in the tray.
Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified in
the tray settings.
Go to step 4. The problem is solved.
Contact technical The problem is solved.
support.
Yes No
The problem is solved. Go to step 2.
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