Error
Chain /
Code
10
06-380
06-381
06-382
06-383
06-385
Warning
Do not operate the Laser Unit outside the printer. The invisible light
from the laser can cause permanent eye damage.
Remove Rear Cover (RRP 1, on page 7-154).
Disconnect P400 (see figure page 2-46) and P401 (see figure page 2-46) on the Engine Con-
trol Board.
Inspect both connectors to determine they are fully engaged as a unit. Re-engage, if neces-
sary.
Note
The two connectors can NOT properly seat into their socket(s)
unless they are both engaged as a unit. Ensure there is no
separation.
Carefully reinsert the plugs into their joint socket and FIRMLY seat them.
Replace the Laser Unit (RRP 38, on page 7-200).
Note
Whenever the mounting screws for the Laser Unit have been
loosened, it is necessary to recalibrate the unit by performing the
RegiCon Adjustment Procedure beginning on page 4-124.
If the problem persists, replace the Engine Control Board (RRP 42, on page 7-206).
11
06-372
Note
If this failure reoccurs three times successively, an Engine NVRAM
value is set preventing further printer use until the Clear Tech Rep
Fault, Clear <09-380 ~ 09-383> is run.
Remove Rear Cover (RRP 1, on page 7-154).
Disconnect P400 (see figure page 2-46) and P401 (see figure page 2-46) on the Engine Con-
trol Board.
Inspect both connectors to determine they are fully engaged as a unit. Re-engage, if neces-
sary.
Note
The two connectors can NOT properly seat into their socket(s)
unless they are both engaged as a unit. Ensure there is no
separation.
Carefully reinsert the plugs into their joint socket and FIRMLY seat them.
Replace the Laser Unit (RRP 38, on page 7-200).
Note
Whenever the mounting screws for the Laser Unit have been
loosened, it is necessary to recalibrate the unit by performing the
RegiCon Adjustment Procedure beginning on page 4-124.
If the problem persists, replace the Engine Control Board (RRP 42, on page 7-206).
2-48
Phaser 7700 Color Laser Printer Service Manual
Link
ERROR 10 LASER UNIT FAILURE
ERROR 11 LASER UNIT POLYGON MOTOR FAILURE
Front Panel Message