MOTU Traveler-mk3 User Manual page 112

CUSTOMER SUPPORT
We are happy to provide customer support to our
registered users. If you haven't already done so,
please take a moment to register on line at
motu.com, or fill out and mail the registration card
included with your Traveler-mk3. Doing so entitles
you to technical support and notices about new
products and software updates.
REPLACING DISKS
If your Traveler-mk3 software installer CD
becomes damaged and fails to provide you with
fresh, working copies of the software, our
Customer Support Department will be glad to
replace it. You can request a replacement disc by
calling our business office at (617) 576-2760 and
asking for the customer service department. In the
meantime, you can download the latest drivers
from www.motu.com.
TECHNICAL SUPPORT
If you are unable, with your dealer's help, to solve
problems you encounter with the Traveler-mk3
system, you may contact our technical support
department in one of the following ways:
Tech support hotline: (617) 576-3066 (Monday
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through Friday, 9 AM to 6 PM EST)
Tech support 24-hour fax line: (617) 354-3068
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112
Online support: www.motu.com/support
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Please provide the following information to help us
solve your problem as quickly as possible:
The serial number of the Traveler-mk3 system.
■
This is printed on a sticker placed on the bottom of
the Traveler-mk3 rack unit. You must be able to
supply this number to receive technical support.
A brief explanation of the problem, including the
■
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen.
The pages in the manual which refer to the parts
■
of the Traveler-mk3 or AudioDesk with which you
are having trouble.
The version of your computer's operating
■
system.
We're not able to solve every problem immediately,
but a quick call to us may yield a suggestion for a
problem which you might otherwise spend hours
trying to track down.
If you have features or ideas you would like to see
implemented, we'd like to hear from you. Please
write to the Traveler-mk3 Development Team,
MOTU Inc., 1280 Massachusetts Avenue,
Cambridge, MA 02138.
T R O U B L E S H O O T I N G