Answering Calls - AT&T MERLIN LEGEND Release 2.0 MLX Queued Call Console Operator's Manual

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Answering Calls

You can answer a call in two ways:
using a handset
using a headset
If you use a headset, make sure you have the correct headset
for your console. Also, verify that your headset is setup
correctly and you know how to receive calls through it. The
steps you follow to handle calls using a headset are slightly
different than the steps you follow to handle calls using the
handset. To simplify the call answering procedures
described in this chapter, the specific steps you must take to
handle calls using a headset are not included here. For those
steps, see Chapter 4 and your system manager.
NOTE:
The Headset/Handset Mute button on your console
enables you to turn off your handset or headset
microphone so you can have a private conversation,
when necessary.
2-4 Answering Calls