AT&T MERLIN LEGEND Release 2.0 MLX Queued Call Console Operator's Manual page 36

Your Queued Call Console
About
— When you are using a feature, Line 1 shows
3 shows the date and time and the number of
Line
calls waiting in queue:
— The number on the left is the number of calls
— This line also shows reminder messages about
Lines 4 through 7 list the features you might use most
often. To use one of these features, press the
unlabeled display button next to it.
the feature name and may prompt you to enter
information (depending on the feature).
waiting in your personal queue. The
accompanying number is the number of calls
waiting in the system queue for all operators.
When this number reaches a programmed
limit, this area on your screen is highlighted,
and you hear a beep in your handset or
headset (if you're on a call). This signals that
calls are stacking up, and you should handle
calls as quickly as possible.
held calls.
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