Directing Calls - AT&T MERLIN LEGEND Release 2.0 MLX Queued Call Console Operator's Manual

Quick Start

Directing Calls

When you direct calls on the QCC (referred to as transferring
talk on direct-line consoles), you send calls to inside and
outside telephones. When a call you direct to an inside
phone goes unanswered after a preset length of time
(programmed by your company), the call rings back either at
your console or at another QCC, (if your system is setup this
way). Unanswered calls directed to outside telephones do
not ring back at your console.
You can direct calls that ring at your console or calls that you
dial yourself.
Start works like Transfer, but Start provides an easier
method for transferring calls. Use Start instead of Transfer
procedures where Start is mentioned in this guide.
for all
There
are two ways to direct calls:
You can call a co-worker to announce the directed
call.
Y can direct the call unannounced.
OU
How you direct calls depends on the following conditions:
How the console is set up—whether you have a DSS.
Which features you use to handle unsuccessfully
directed calls. (See "Handling Unsuccessfully
Directed Calls" in this chapter.)
2-12 Directing Calls