AT&T MERLIN LEGEND Release 2.0 MLX Queued Call Console Operator's Manual page 65

Quick Start
To Put a Call on Hold
Press the Hold button on your console to place a call on hold.
NOTE:
How your console operates while a call is on hold
depends on the type of call. For example:
When you receive a call on a Call button and put
that call on hold, you're available to receive
another call.
When you are using a headset with the Headset
Auto Answer feature turned on and you put a call
on hold on a Call button, Headset Auto Answer is
turned off. You must press the Headset Auto
Answer button to turn it on again.
When directing calls, pressing Start puts the caller on
hold at Source. If you return to the caller after you reach
the person being called, the called person is put on the
Destination button. This is known as a split condition.
You cannot receive another call during this condition.
There are never people on Source or Destination at the
same time. If a person is on hold at either button, the
other party is on a Call button.
2-20 Directing Calls