AT&T MERLIN LEGEND Release 2.0 MLX Queued Call Console Operator's Manual page 63
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Also See for MERLIN LEGEND Release 2.0 MLX Queued Call Console:
- Quick reference (9 pages) ,
- Operator's manual (152 pages) ,
- Quick reference manual (9 pages)
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Quick Start
Handling Unsuccessfully Directed
Calls
Unsuccessfully directed calls occur when one of the following
happens:
The call you directed to an extension is not answered
and it returns to you or another operator for further
handling.
The extension you're calling is busy.
You dial an extension incorrectly.
If you dial incorrectly or reach an extension that is busy or
unanswered, you can do one of the following:
Press Cancel to return to the original caller.
Try the call again.
Take a message from the caller and press
Send/Remove Message to turn on the coworker's
Message light (alerting them that they have a message
from you). If the extension you're calling is busy or
unanswered, you can press Leave Message when you
hear ringing or a busy signal.
2-18
Directing Calls
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