Other Useful Features; Using The Speaker; On-Hook Dialing; Monitoring A Call On Hold - AT&T MERLIN 1030 Attendant's Manual

Other Useful Features

USING THE SPEAKER

On-Hook Dialing

Instead of lifting your handset to place a call, you may use your console's
built-in speaker. Touch Speaker, dial the number and lift your handset
when the person answers, If the line is busy or you get no answer, touch
Speaker to cancel the call,

Monitoring a Call on Hold

If someone puts you on hold, you can monitor the call while you go about
your work. Touch Speaker and hang up the handset, When you hear the
person come back on the line, just lift your handset and continue the
conversation.

Group Listening

If you are on a call that you want others in the room to hear, touch Speaker.
Although everyone can hear the person on the line, you must use your
handset to speak to that person.

HEADSET ADAPTER

If you have a heavy call-handling load, you may prefer to use a headset
with the optional Headset Adapter rather than lifting and holding your hand-
set throughout the day. To place or answer a call using the Headset Adapter,
simply touch On, leaving your handset on the hook. To end calls, touch
Off. If you want to speak with someone in your office while you're on
another call, mute the Headset Adapter's microphone by holding down
the Quiet button. When you are ready to resume your call, release the
Quiet button.

NIGHT SERVICE

During regular business hours, you — and perhaps others — answer
incoming calls. After hours when no attendant is available, however, your
business may use the Night Service feature to turn on extra alerting devices
so that others will hear and answer incoming calls. For example, when
no MERLIN system attendant is on duty, a loud bell or flashing light may
be needed in some areas of your business to let people working there
know that a call is ringing. Extra alerting devices are an optional part of
the MERLIN system,
Anyone can take a night service call from any telephone in the system
by using the Call Pickup feature, which means dialing * 7 plus the inter-
com number of your console.
To activate the Night Service feature, touch Night Service. The green light
goes on next to this button to remind you that extra alerting devices will
sound or light whenever a call comes in, Touch Night Service again to
turn off the extra alerting devices (the green light goes off).
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Speaker
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Night Service