Lucent Technologies MERLIN LEGEND Reporter Installation And Use Manual page 141

Getting Assistance for Problems
A
no
Is the
data OK?
yes
Are all
other
processes
OK?
yes
OK
!
D-4
Issue 1 January 1997
Check for errors or conditions that result
in discarding or not reporting calls:
Is
no Report selection criteria
number of
calls OK?
Call Type minimum duration
Dialed Digit Processing
yes
Are
Check the Organization and Account
extension no
& accts.
OK?
yes
If summaries disagree with detail report
totals, remember that Traffic Reports
(except the Facility Grade of Service) only
report incoming traffic and that Talk-time
is either blank or = 0 for outgoing calls.
no
Are other
If the ICLID Call Distribution report or
call details
detail reports show call destinations not
OK?
properly reported, check these functions:
Dialed Digit Processing
(Configuration menu) may be
changing the dialed number
yes
If detail reports show the wrong call types,
check these Configuration functions:
Dialed Digit Processing may be
changing the call type
Re-run reports.
no
Code tables.
Location table (Customize menu)
Call Type dialing patterns
If problem
persists, call
the hotline.