How Merlin Legend Reporter Works For You - Lucent Technologies MERLIN LEGEND Reporter Installation And Use Manual

About MERLIN LEGEND Reporter
a call answered by an eligible Calling Group overflow receiver that is
administered as the Listed Directory Number (the extension for the Queued
Call Console (QCC) queue
MERLIN LEGEND Reporter links each field in the call record to functions which sort the
call, process it, adjust running sub-totals ("summary buckets"), and finally stores or
discards it.
The figure below illustrates a breakdown of the information in an outgoing (Dir. = C) and
two incoming (Dir. = I) call records:
Dir.
C
I
I

How MERLIN LEGEND Reporter Works for You

The following list highlights major features in the MERLIN LEGEND Reporter system:
Call Collection
Call Processing Call record details are processed and stored on the PC hard drive,
Reports
Date/Time Number Dialed
10/17/95 11:34 1716381600
10/17/95 12:04 7163836880
10/17/95 12:30
Call Record Line / Facility
database
MERLIN LEGEND Reporter collects call records from a telephone
system...
directly from the telephone system SMDR port
by file transfer (another application collects SMDR and then
provides the file to MERLIN LEGEND Reporter)
from a Pollable Storage Unit (PSU). The PSU itself connects to
the telephone system; a direct line or a modem connects the
PSU to the MERLIN LEGEND Reporter.
under the current accounting period database. If the following features
are enabled, they are executed automatically prior to storing a call:
Immediate printouts of certain calls (for example, calls with
Caller ID information that were abandoned by the caller)
Dialed number privacy (all or part of the phone numbers called
by selected extensions are masked — for example, for an
executive on a private line)
The system provides an extensive library of reports suitable for tele-
communications facilities management. Reports can be scheduled to
run automatically at user-defined intervals or generated on demand:
Organization Reports
Duration Line
00:07:28 01
00:05:20 12
IN 00:03:14 12
Organization
table
Issue 1 January 1997
Ext. Acct.Code Talk-time
32 1111
15 00:05:12
15 00:03:10
Account Code
table table
1-3