Lucent Technologies MERLIN LEGEND Reporter Installation And Use Manual page 131

Sample Reports
Date: Thursday, September 28, 1995
Time: 1:41:54 PM
---------------------------------------------------------------------------------------------------------------------------------
DATE RANGE: Wednesday, September 27, 1995
DURATION RANGE
MM:SS
---------------------
00:00 - 00:14
00:15 - 00:29
00:30 - 00:44
00:45 - 00:59
01:00 - 01:14
01:15 - 01:29
01:30 - 01:44
OVER 01:44
TOTALS:
Date: Thursday, September 28, 1995
Time: 1:41:54 PM
---------------------------------------------------------------------------------------------------------------------------------
End of Talk and Queue Time Distribution Report
This report only summarizes data about incoming calls.
The sample above uses a short interval (15 seconds) to focus on the queue-time
distribution of calls in greater detail; in contrast, notice the report on the next page.
This report uses a longer interval (5 minutes) to detail the talk-time distribution.
B-10
Issue 1 January 1997
Talk and Queue Time Distribution Report
Company Name
to Sunday, October 01, 1995
DURATION DISTRIBUTION
---------------------
-------- QUEUE TIME -------- --------- TALK TIME --------
TOTAL TOTAL PER CALL TOTAL
CALLS HHHH:MM:SS HH:MM:SS CALLS
------ ---------- -------- ------
4 0:00:40 0:00:10
4 0:01:10 0:00:17
2 0:01:00 0:00:30
0 0:00:00 0:00:00
1 0:01:10 0:01:10
2 0:02:40 0:01:20
0 0:00:00 0:00:00
1 0:03:20 0:03:20
------ ---------- -------- ------
14 0:10:00 0:00:42
Talk and Queue Time Distribution Report
Company Name
TOTAL PER CALL
HHHH:MM:SS HH:MM:SS
---------- --------
0 0:00:00 0:00:00
0 0:00:00 0:00:00
0 0:00:00 0:00:00
0 0:00:00 0:00:00
0 0:00:00 0:00:00
0 0:00:00 0:00:00
0 0:00:00 0:00:00
14 2:40:00 0:11:25
---------- --------
14 2:40:00 0:11:25
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