Sample Reports
Date: Thursday, September 28, 1995
Time: 9:53:49 AM
---------------------------------------------------------------------------------------------------------------------------------
DATE RANGE: Wednesday, September 27, 1995
SELECTION CRITERIA
:
FACILITIES
: ALL
FACILITY
---------------
CO inbound
CO outbound
Date: Thursday, September 28, 1995
Time: 9:53:49 AM
---------------------------------------------------------------------------------------------------------------------------------
End of Facility Grade of Service Report
B-12
Issue 1 January 1997
Facility Grade of Service Report
Company Name
to
Sunday, October 01, 1995
NUMBER
OF
AVERAGE
AVERAGE
Lines
BUSY HOUR
CALLS
--------
-------------
-------
2
11:00 - 11:59
4
3
15:00 - 15:59
3
Facility Grade of Service Report
Company Name
----- DURATION -----
--------- GOS ----------
AVERAGE
PER CALL
ACTUAL
TARGET
HHHH:MM:SS
HH:MM:SS
%
%
----------
--------
------
------
0:55:00
0:13:45
25.2
2.0
1:10:00
0:23:20
10.4
2.0
Page:
1
Line
REQUIRED
--------
5
5
Page:
2
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