Lucent Technologies MERLIN LEGEND Reporter Installation And Use Manual page 125

Sample Reports
Date: Thursday, September 28, 1995
Time: 2:27:47 PM
------------------------------------------------------------------------------
DATE RANGE: Wednesday, September 27, 1995
COMPANY TOTALS: Company Name
TOTAL
Cost Center CALLS HHHH:MM:SS
--------------- ----- ----------
Admin
Cust Svc
----- ----------
TOTALS:
End of Cost Center Summary Report
Date: Thursday, September 28, 1995
Time: 2:28:58 PM
------------------------------------------------------------------------------
SELECTION CRITERIA
Cost Center
Cost Center: Cust Svc
START OF
PERIOD
--------
*09/27/95
TOTALS:
* This period is not complete.
End of Organization Trends Report
B-4
Issue 1 January 1997
Cost Center Summary Report
Company Name
----- DURATION -----
TOTAL PER CALL
HH:MM:SS
--------
0 0:00:00 0:00:00
25 6:30:00 0:15:36
--------
25 6:30:00 0:15:36
Organization Trends Report
Company Name
:
: Cust Svc
----- DURATION -----
TOTAL TOTAL
CALLS HHHH:MM:SS
------ ----------
25 6:30:00
------ ----------
25 6:30:00
to Sunday, October 01, 1995
----- TALK TIME ----
INCOM TOTAL
CALLS HHHH:MM:SS
----- ----------
0 0:00:00
14 2:40:00
----- ----------
14 2:40:00
----- TALK TIME ----
PER CALL INCOM
HH:MM:SS CALLS HHHH:MM:SS
-------- ----- ----------
0:15:36 14
-------- ----- ----------
0:15:36 14
Page: 1
PER CALL
HH:MM:SS
--------
0:00:00
0:11:25
--------
0:11:25
Page: 1
TOTAL PER CALL
HH:MM:SS
--------
2:40:00 0:11:25
-------
2:40:00 0:11:25