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Call detail records (CDR) are an important source of information for call centers running
PBX systems. AltiReport is a Web-based reporting application that can generate 45
detailed CDR reports, according to agent, workgroup, and DNIS. Both report summaries
and analyses are available.
Requirements
AltiReport can be set up on a Microsoft Windows operating system.
Use a separate server for AltiReport—do not install on the ACM system. Minimum
•
system requirements:
Pentium 2G with 512 MB RAM (1G of memory recommended)
•
40G HD
•
Windows 2000/2003/XP
•
AltiReport License—needs to be added to ACM 5.1 system and registered.
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JRE 1.5 (Java Runtime Environment)
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Apache Tomcat 5.5
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AltiWare ACM 5.1 installed in the same network
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External Logger 5.1 (or above) and external CDR DB (Microsoft SQL Server 2000)
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installed in the same network.
Running SQL Server 2000 with AltiReport in the same machine is not recommended.
1G+ of memory is required if you do run them in the same machine.
There is no particular requirement for a client machine. Any computer with a proper Web
browser can be used as a client machine; please verify that the client system has a
suitable Web browser (Microsoft Internet Explorer 6.0 or above) prior to installation of
AltiReport.
Installation and Access
Chapter 1: Installation and Access
C
H A P T E R
AltiReport Manual 1
1
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