Altigen AltiReport Manual page 38

Not-Ready—Time the agent was not ready to take workgroup calls (applies to
•
all workgroups the agent is logged into)
DND/FWD—Time the agent's phone is set to DND/FWD
•
Error—The amount of time the agent's phone was in error state.
•
Direct Call Duration—Total time the agent's connected inbound and outbound
•
calls were in talk time and on hold
Data Source
All data from tables AGENTPERWGSUMMARY1, AGENTPERWGSUMMARY2,
AGENTSUMMARY1, AGENTSUMMARY2, AGENTSUMMARY3, AGENTSUMMARY4.
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AltiReport Manual