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2314 - Total Outbound Calls
Description:
in table format and a bar graph.
Report Options
1. Select an agent, if you want only that agent's workgroups to appear in the
workgroup selection list.
2. Select workgroup(s).
3. Choose if you want the data reported by hour of day or by day of week.
4. Specify a time range for the report.
5. Narrow the report to specific days of the week and a span of time (optional).
6. Click Run Report to run the report.
7. Select the export format (HTML, PDF, Excel) and whether to separate the report
results into several files and/or export only specified pages.
Figure 48. The report data shows number of outbound calls, by hour of day, for the Sales
workgroup in the time period specified.
Report Fields
[Report interval]—The report interval specified in the query: Day of Week or Hour
•
of Day
Total Outbound Calls—Total outbound calls connected in the specified time
•
interval.
Data Source
All data from the table WGSUMMARY
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AltiReport Manual
Reports total outbound calls for the specified workgroup. Reports results
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