Altigen AltiReport Manual page 58

Avg—Average talk time per call (Talk/Calls)
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Agent calls are then broken out into categories: Workgroup Inbound, Workgroup
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Outbound, Direct Inbound, Direct Outbound. Each category displays the following:
Calls—Total calls the agent was connected to in that category during the
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specified time period
%—The percentage of the agent's calls that fall into that category ([category]
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Calls/[All Calls] Calls
Talk—Total talk time in that category
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Avg —Average talk time in that category (Talk/Calls)
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Data Source
All data from the tables AGENTPERWGSUMMARY1, AGENTPERWGSUMMARY2,
AGENTSUMMARY1, AGENTSUMMARY2.
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AltiReport Manual