Hapter; About Altiview; New In Version 5.1; Microsoft Outlook And Outlook Express Support - Altigen AltiView Manual

About AltiView

AltiView is call management software for the general desktop PC user. It
runs with the AltiWare AltiContact Center (ACC) or AltiWare AltiContact
Manager (ACM) systems. AltiView users can access, configure, and
perform several of the system's PBX functions directly from the desktop,
including call handling, call forwarding, voice messaging, extension
monitoring, conferencing, and One Number Access.
In addition, AltiView integrates with Microsoft Outlook and Outlook
Express, ACT!, and GoldMine® for caller screen pops and dialing out from
these applications.
Call information can be stored to an internal or external CDR database for
future review and analysis.

New in Version 5.1

• MeetMe Conference scheduling, monitoring, and control.
• Dial Pad and Flash key.
• Ability to manage Activity greetings.
• Ability to transfer or conference by clicking on an entry on the Speed
Dial tab or Monitor tab.
• When the user clicks Delete All in Call History, confirmation is
required.
• IPTalk user can specify a different ring device when away from the
desk (for example, the PC speakers instead of the headset system) so
that the ring can be heard.

Microsoft Outlook and Outlook Express Support

AltiView supports Microsoft Outlook 2000, 2003, and Outlook Express
5.0, allowing you to obtain phone numbers to dial from a Microsoft Contact
list. AltiView also lets you see the incoming calls that have a matching
record in the Contact list.
You must set up the Outlook Contacts list prior to using this feature.
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