Cisco 2811 - Voice Security Bundle Router Hardware Manual page 99

Troubleshooting Cisco 2800 Series Routers
If you encounter problems with your Cisco 2800 series integrated services router, use this information
to isolate problems in the router or to eliminate the router as the source of the problem.
This document includes the following sections:
Solving Problems, page 2
•
• Reading System LEDs, page 4
Reading Port and Module LEDs, page 7
•
• System Messages, page 8
Recovering a Lost Password, page 12
•
• More Troubleshooting Help—Cisco Technical Assistance Center, page 12
To troubleshoot a network module, refer to the online
Note
Guide; to troubleshoot interface cards, refer to the online
If you cannot locate the source of the problem, contact a customer service representative for information
on how to proceed. For technical support information, refer to the
section of the "Cisco 2800 Series Hardware Documents: Introduction and Warnings"
Before you call, have the following information ready:
Chassis type and serial number
•
• Maintenance agreement or warranty information
Type of software and version number
•
Date you received the new chassis
•
Brief description of the problem
•
Brief explanation of the steps you have taken to isolate the problem
•
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Cisco Network Modules Hardware Installation
Cisco Interface Cards Installation
"Obtaining Technical Assistance"
Guide.
online document.