Solving Internet Access Problems - HP Xw9400 - Workstation - 16 GB RAM Reference Manual

Solving Internet access problems

Table 6-17 Internet access problems
Problem
Unable to connect to the
Internet.
158 Chapter 6 System diagnostics and troubleshooting
Cause
Internet Service
Provider (ISP) account is
not set up properly.
Modem is not set up
properly.
Web browser is not set
up properly.
Cable/ DSL modem is
not plugged in.
The network cable is
disconnected.
Cable/DSL service is not
available or has been
interrupted due to bad
weather.
The CAT5 10/100/1000
cable is disconnected.
IP address is not
configured properly.
Cookies are corrupted.
Solution
Verify Internet settings or contact the ISP for
assistance.
Reconnect the modem. Verify the connections
are correct using the quick setup
documentation.
Verify that the web browser is installed and set
up to work with your ISP.
Plug in cable/DSL modem. You should see a
"power" LED light on the front of the cable/DSL
modem.
Connect the network cable between the cable
modem and the workstation RJ-45 connector.
If the connection works, the PC LED light on the
front of the cable/DSL modem will be on.
Try connecting to the Internet at a later time or
contact your ISP. (If the cable/DSL service is
connected, the "cable" LED light on the front of
the cable/DSL modem will be on.)
Connect the CAT5 10/100 cable between the
cable modem and the workstations's RJ-45
connector. (If the connection is good, the "PC"
LED light on the front of the cable/DSL modem
will be on.)
Contact the ISP for the correct IP address.
1. Select Start>Control Panel.
2. Double-click Internet Options.
3. On the General tab, click Delete Cookies.
ENWW