HP Rp5700 - Point of Sale System Reference Manual page 169

Table D-9 Solving Mouse Problems
Mouse does not respond to movement or is too slow.
Cause
Mouse connector is not properly plugged into the back of the
computer.
Program in use has stopped responding to commands.
Mouse may need cleaning.
Mouse may need repair.
Wireless device error.
Computer is in standby mode.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause
Mouse roller ball or the rotating encoder shafts that make
contact with the ball are dirty.
ENWW
Solution
Shut down the computer using the keyboard.
1. Press the Ctrl and Esc keys at the same time (or press
the Windows logo key) to display the Start menu.
2. Use the up or down arrow
then press the Enter key.
3. Use the up or down arrow
option and then press the
4. After the shutdown is complete, plug the mouse
connector into the back of the computer (or the keyboard)
and restart.
Shut down the computer using the keyboard then restart the
computer.
Remove the roller ball cover on the mouse and clean the
internal components.
See the Worldwide Limited Warranty for terms and conditions.
1. Check the software, if available, for device status.
2. Check/replace device batteries.
3. Reset receiver and mouse.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby mode,
do not hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Solution
Remove roller ball cover from the bottom of the mouse and
clean the internal components with a mouse cleaning kit
available from most computer stores.
Solving Keyboard and Mouse Problems 159
key to select Shut Down and
key to select the Shut Down
Enter key.