US Robotics 002605-00 Installation Manual page 68

Problem
The modem won't go off hook to dial or
won't answer the phone.
64
T
ROUBLESHOOTING AND
Diagnoses
The phone cord may not be properly
connected.
You may have plugged the phone cord
into a digital line.
You may have other devices sharing the
phone line with the modem
You may have a poor line connection.
If you have voice mail messages waiting,
your dial tone may be altered.
O H R
NLINE ELP ESOURCES
Solutions
The phone cord should run from the wall
jack to the TELCO jack on the modem.
Do not use a cord longer than 12 feet.
Use the cord included with your
Winmodem if possible.
If you are unsure if you have a digital
line, contact your phone company.
Plugging your modem into a digital line
can damage the modem.
There should be no line splitters, fax
machines, etc., between the modem and
.
the wall jack
Place the call again. The phone company
routes call differently each time. You can
verify a valid phone connection by
entering ATX3DT18479825092. (the
U.S. Robotics BBS)
Retrieve your voice mail messages in
order to restore your normal dial tone.