Call Hold; Call Transfer - Polycom SoundPoint IP 601 Administrator's Manual

Administrator Guide - SoundPoint

3.2.2 Call Hold

Call hold is a fundamental feature of the phone. The purpose of hold is to pause activ-
ity on one call so that the user may use the phone for another task, such as to make or
receive another call. Network signaling is employed to request that the remote party
stop sending media and to inform them that they are being held. A configurable local
hold reminder feature can be used to remind the user that they have placed calls on
hold.
Central
(boot
server)
Local

3.2.3 Call Transfer

Call transfer enables the user (User A or transferring user) to transform an existing call
with User B (primary call) into a new call between User B and a third user C (trans-
ferred-to user) selected by User A. The phone offers three types of transfers;
• Blind transfers: The call is transferred immediately to C after A has finished
dialing C's number. User A does not hear ring-back.
• Consultation transfers which are dispatched during the proceeding state: User
A dials C's number and hears ring-back and decides to complete the transfer
before C answers. This option can be disabled.
• True consultation transfers: User A dials C's number and consults privately
with C after the call is answered and then completes the transfer.
® ®
IP / SoundStation IP
Configuration file: Specify whether RFC 2543 (c=0.0.0.0) or RFC 3264 (a=sen-
sip.cfg donly or a=inactive) outgoing hold signaling is used.
•
Specify local hold reminder options.
•
Web Server Specify whether or not to use RFC 2543 (c=0.0.0.0) outgo-
(if enabled) ing hold signaling. The alternative is RFC 3264 (a=sen-
donly or a=inactive).
Navigate to: http://<phoneIPAddress>/appConf.htm#ls
Changes are saved to local flash and backed up to <Ethernet
address>-phone.cfg on the boot server. They will perma-
nently override global settings unless deleted via the Reset
User Settings menu selection.
Local Phone User Use the SIP Configuration menu to specify whether or not to
Interface use RFC 2543 (c=0.0.0.0) outgoing hold signaling. The
alternative is RFC 3264 (a=sendonly or a=inactive).
Copyright © 2005 Polycom, Inc.
For more information, see 4.6.1.1.3 SIP <SIP/> on
page 73.
For more information, see 4.6.1.12.2 Hold, Local
Reminder <hold/><localReminder/> on page 109.
Features
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