Polycom SoundPoint IP 501 Quick Reference

During a call

This section describes tasks you can perform when you are currently engaged in a call. Soft key and function key names are in Bold. Phone number means to dial a phone number or an
extension number.
Task
Create conference call with call on hold
End call
Hold call
Park current call
Split conference into 2 calls on hold
Transfer call after consulting
Transfer call without consulting (blind transfer)
Transfer call to another user's voicemail
Other tasks
This section describes tasks you can perform when not currently engaged in a call. Soft key and function key names are in Bold. Phone number means to dial a phone number or an
extension number. Off hook means to pick up the handset or press NewCall, any line key or the headset button.
Task
Access voice mail
Answer call
Create conference call
End call
Resume call
List all parked calls
List one parked call
Log in or out of a phone
Page
Pick up held or alerting call
(on a station to which you have access)
Pick up group call
Pick up parked call
Place call
Polycom® SoundPoint® IP 501/550/560 and 601/650/670 SIP Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc.
Key Sequence
Current call + Call on hold (on the same line)+ Join
End Call
Hold
More + Park + orbit number + Park
Split
Trnsfer + phone number + Trnsfer
Trnsfer + Blind + phone number
Trnsfer + Blind + phone number + 
Key Sequence
Messages function key + (optional) select line + Connect
Answer
Phone number + Confrnc + phone number + Confrnc
End Call
Call on hold + Resume
 + 904 + Dial
 + 904 + orbit number + Dial
To log in:  + Dial + 98 + extension + password + # + 1
 + Dial + 98 + extension + password + # + 2
To log out:
Menu options available on the 98 menu include: 1 - Log in, 2 - Log out, 3 - Log in to a different station,
4 - Change your status, 5 - record your agent greeting and 6 - Log in or out of queues.
 + 901 + zone number + Dial
Off hook +  + pause + 95 + extension
Off hook + Pickup + Group
Off hook + Pickup + Rtrieve + orbit number +Rtrieve
New Call + phone number + lift handset or press headset key
OR
Phone number + Dial
OR
Phone number + lift handset or press headset key
Polycom® SoundPoint®
501/550/560 SIP and
IP
IP 601/650/670 SIP

Quick Reference

These instructions highlight Polycom phone
features. See your Polycom User Guide for
more detailed instructions on using soft keys,
feature keys and the phone menu.
Polycom application firmware requirements for
each model are listed on the SIP IP Phones
information page available at the Genesys
Testlab website, http://testlab.inin.com.
Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard
Daly City, CA 94014
Telephone/Fax (844) 274-5992
www.genesys.com
DC-012-4.0-QRP2 Revised 10/27/2017