AT&T Synapse SB67020 User Manual page 152

Symptom
The device screen displays
Synch Failed.
The device screen displays
Synchronizing....
Deskset cannot make or
receive phone calls and the
Deskset screen displays
Synchronizing....
Troubleshooting
Synapse SB67020 User's Guide
Probable Cause
The device synch failed when
trying to connect to the
system.
The maximum number of
that type of device has been
reached.
The same Deskset extension
number already exists.
The device software version
is different than the rest of
the system.
Not enough time has
elapsed.
The Deskset may have an
incompatible software
version.
Corrective Action
Reset the device. Insert a pen or paper clip into the reset

hole and press for more than five seconds.
A device must be removed from the network and deleted

from the system before another device can be added.
Reset the Deskset to factory defaults without the network

cable connected. Use a paper clip to press and hold the
reset switch for more than five seconds.
Update all devices to the current software version.

. See ''Software Version Compatibility'' in the
Synapse Administrator's Guide at
www.telephones.att.com/
synapseguides
The device may display Synchronizing... for a few

seconds. This is normal and does not indicate a problem.
Log into the WebUI using the IP address of the Deskset

and update the software.
. See "Updating Devices" in the Synapse
Administrator's Guide at
www.telephones.att.com/
synapseguides
152
Display Messages
.
.