AT&T Synapse SB67020 User Manual page 160

Symptom
I am unable to transfer
a call to an outside
phone number.
Deskset does not
automatically forward a
call to an outside
phone number.
I am unable to
manually forward a call
to Voicemail.
Troubleshooting
Synapse SB67020 User's Guide
Probable Cause
Transferring to an outside
phone number has been
disabled, or no lines are
available.
Forwarding to an outside
phone number has been
disabled or Call Forward All or
the Call Forward–No Answer
settings are incorrect.
Incoming Ring Group calls and
incoming Call Queue calls
cannot be forwarded to
Voicemail by a Deskset user.
Corrective Action
Check that your system administrator has enabled

transferring to an outside phone number.
Ensure that a valid outside number is shown in the Phone #

field. You do not need to enter a 9 (or whatever digit, if any,
that must be dialed first for an outside call).
Ensure that the Gateway is connected to the network.

All phone lines may be in use. If so, try again later.

Check that Call Forward All is on. FWD should appear in the

top right corner of the screen while in Idle mode. Press
MENU, then 1, then 6 to turn this feature on.
Check that forwarding to an outside phone number has been

enabled. See "Call Forward All and Call Forward–No Answer"
on page 57.
Ensure that a valid outside number is shown in the Phone #

field. You do not need to enter a 9 (or whatever digit, if any,
that must be dialed first for an outside call).
Confirm that the Call Forward All Target is set to

On the Deskset, press MENU –> 2 –> 2 –> 1.
The system administrator can designate a Deskset as a

forwarding destination if the Ring Group call is unanswered.
If that Deskset does not answer the forwarded call, the call
will be forwarded again according to that Deskset's settings.
. See "To create, edit, or delete a Ring Group" in the
Synapse Administrator's Guide at
www.telephones.att.com/synapseguides
160
Calls Generally
.
.