Dell PowerEdge 4300 Installation And Troubleshooting Manual page 171

5. Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell Computer Corporation. Collect On Delivery (C.O.D.) packages are not
accepted.
Returns that are missing any of the preceding requirements will be refused at our
receiving dock and returned to you.
NOTE: Have your Express Service Code ready when you call. The code helps Dell's
automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (Figure 11-1). If possible, turn on your
system before you call Dell for technical assistance and call from a telephone at or
near the computer. You may be asked to type some commands at the keyboard, relay
detailed information during operations, or try other troubleshooting steps possible
only at the computer system itself. Make sure the system documentation is available.
Getting Help 11-5