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Dell Dimension 4300 Solution Manual

Dell dimension 4300: user guide.
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2H930bk1.book Page 1 Tuesday, November 20, 2001 5:02 PM
Dell™ Dimension™ 4300
Solutions Guide
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Table of Contents

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   Summary of Contents for Dell Dimension 4300

  • Page 1 2H930bk1.book Page 1 Tuesday, November 20, 2001 5:02 PM Dell™ Dimension™ 4300 Solutions Guide w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2: Abbreviations And Acronyms

    Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell , the DELL logo, Dimension , Inspiron , Latitude , OptiPlex , Dell Precision , DellPlus , and DellNet are trademarks of Dell Computer Corporation; Intel and Pentium are registered trademarks of Intel Corporation;...
  • Page 3: Table Of Contents

    2H930bk1.book Page 3 Tuesday, November 20, 2001 5:02 PM Contents Safety Instructions When Using Your Computer Ergonomic Computing Habits When Working Inside Your Computer Protecting Against Electrostatic Discharge 1 Setting Up Connecting a Printer Parallel Printer USB Printer Installing the Printer Driver Transferring Information to a New Computer (Windows XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer...
  • Page 4 2H930bk1.book Page 4 Tuesday, November 20, 2001 5:02 PM If the screen is blank If the screen is difficult to read Sound and Speaker Problems Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Scanner Problems Modem Problems Mouse Problems...
  • Page 5 2H930bk1.book Page 5 Tuesday, November 20, 2001 5:02 PM Reinstalling Drivers Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities Windows XP Windows Me Windows 2000 Using System Restore Creating a Restore Point Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Windows XP Reinstalling Windows Me...
  • Page 6 Viewing Settings System Setup Program Screens Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Definition of “Dell-Installed” Software and Peripherals Definition of “Third-Party” Software and Peripherals Contacting Dell ......
  • Page 7 2H930bk1.book Page 7 Tuesday, November 20, 2001 5:02 PM Three-Year Limited Warranty (Canada Only) "Total Satisfaction" Return Policy (U.S. and Canada Only) One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) ........Index .
  • Page 8 2H930bk1.book Page 8 Tuesday, November 20, 2001 5:02 PM Conte n ts...
  • Page 9: Safety Instructions

    2H930bk1.book Page 9 Tuesday, November 20, 2001 5:02 PM Safety Instructions As you use your computer, observe the following safe-handling guidelines. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened.
  • Page 10: Ergonomic Computing Habits

    Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.
  • Page 11 2H930bk1.book Page 11 Tuesday, November 20, 2001 5:02 PM • Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen.
  • Page 12: When Working Inside Your Computer

    Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely. Turn off the computer (see page 20).
  • Page 13: Protecting Against Electrostatic Discharge

    2H930bk1.book Page 13 Tuesday, November 20, 2001 5:02 PM Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components.
  • Page 14 2H930bk1.book Page 14 Tuesday, November 20, 2001 5:02 PM...
  • Page 15: Setting Up

    2H930bk1.book Page 15 Tuesday, November 20, 2001 5:02 PM S E C T I O N 1 S e t t i n g U p Connecting a Printer Transferring Information to a New Computer (Windows XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer...
  • Page 16: Connecting A Printer

    2H930bk1.book Page 16 Tuesday, November 20, 2001 5:02 PM Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures, such as: • • • Then follow the instructions that came with the printer to connect it to the computer.
  • Page 17: Usb Printer

    2H930bk1.book Page 17 Tuesday, November 20, 2001 5:02 PM Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see "Installing the Printer Driver" on page 18).
  • Page 18: Installing The Printer Driver

    If your printer installation CD does not automatically run, click the Start ® ® button on the Microsoft Windows desktop, click Run, and type (where is the letter of your CD or DVD drive [usually x:\setup.exe drive D]). Then click OK and follow the prompts on your screen. If your...
  • Page 19: Setting Up A Home And Office Network (windows Xp Only)

    2H930bk1.book Page 19 Tuesday, November 20, 2001 5:02 PM If the source computer uses another Windows operating system, the wizard can be launched from the Windows XP operating system CD or from a floppy disk created on the Windows XP computer. You may transfer the data to the new computer over a network or serial connection, or you may store it on a removable medium, such as a floppy disk, a Zip disk, or a writable CD.
  • Page 20: Turning Off The Computer

    2H930bk1.book Page 20 Tuesday, November 20, 2001 5:02 PM Turning Off the Computer Windows XP HINT: If you are having difficulty turning off your computer, see "General Program Problems” on page 40. Windows Me and Windows 2000 S e tt i n g U p NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button.
  • Page 21: Solving Problems

    2H930bk1.book Page 21 Tuesday, November 20, 2001 5:02 PM S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems...
  • Page 22: Finding Solutions

    Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. So lv ing Pr o ble m s See page 25. Get technical assistance from Dell. See page 100. See page 25.
  • Page 23 2H930bk1.book Page 23 Tuesday, November 20, 2001 5:02 PM See page 26. See page 28. See page 29. See page 32. See page 34. See page 35. See page 35. See page 38. See page 31. See page 39. See page 40. See page 42.
  • Page 24: Accessing Help Files

    2H930bk1.book Page 24 Tuesday, November 20, 2001 5:02 PM Accessing Help Files So lv ing Pr o ble m s Tell Me How O A C C E S S T H E H E L P F I L E ®...
  • Page 25: Power Problems

    Swap the — Electrical appliances on the same circuit or — See the Tell Me How help file or search — Call Dell for technical assistance (see See the Tell Me HINT: How help file for information on the standby mode.
  • Page 26: Video And Monitor Problems

    2H930bk1.book Page 26 Tuesday, November 20, 2001 5:02 PM Video and Monitor Problems If the screen is blank HINT: See the documentation that come with your monitor for fault indications and troubleshooting procedures specific to your monitor. So lv ing Pr o ble m s —...
  • Page 27: If The Screen Is Difficult To Read

    2H930bk1.book Page 27 Tuesday, November 20, 2001 5:02 PM H E C K T H E B A C K P A N E L L I G H T S connector (see page 61) are not green, call Dell for technical assistance (see page 100).
  • Page 28: Sound And Speaker Problems

    2H930bk1.book Page 28 Tuesday, November 20, 2001 5:02 PM Sound and Speaker Problems HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off.
  • Page 29: Printer Problems

    If you need technical assistance for your printer, call the printer’s manufacturer (see the documentation that came with the printer for the correct phone number). Dell does not cover the printer’s warranty. S o lv ing Pr o ble m s...
  • Page 30: If You Cannot Print To A Usb Printer

    2H930bk1.book Page 30 Tuesday, November 20, 2001 5:02 PM If you cannot print to a USB printer So lv ing Pr o ble m s E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y Windows XP Click the Start button.
  • Page 31: Scanner Problems

    If you need technical assistance for your scanner, call the scanner’s manufacturer (see the documentation that came with the scanner for the correct phone number). Dell does not cover the scanner’s warranty. S o lv ing Pr o ble m s...
  • Page 32: Modem Problems

    2H930bk1.book Page 32 Tuesday, November 20, 2001 5:02 PM Modem Problems HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. So lv ing Pr o ble m s —...
  • Page 33 2H930bk1.book Page 33 Tuesday, November 20, 2001 5:02 PM E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H Windows XP Click the Start button.
  • Page 34: Mouse Problems

    2H930bk1.book Page 34 Tuesday, November 20, 2001 5:02 PM Mouse Problems So lv ing Pr o ble m s F Y O U C O N N E C T E D T H E M O U S E B E F O R E T U R N I N G O N T H E C O M P U T E R R E C O N N E C T T H E M O U S E C A B L E Press <Ctrl><Esc>...
  • Page 35: Keyboard Problems

    Click the Start button, and then click My Computer. In Windows Me and Windows 2000, double-click the My Computer icon on the Windows desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
  • Page 36: If You Cannot Play A Music Cd Or Install A Program From A Cd

    2H930bk1.book Page 36 Tuesday, November 20, 2001 5:02 PM If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD.
  • Page 37: If You Cannot Play A Dvd Movie

    Click the Start button, and then click My Computer. In Windows Me and Windows 2000, double-click the My Computer icon on the Windows desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
  • Page 38: If You Have A Hard Drive Problem

    Windows XP and Windows 2000 In Windows XP click the Start button, and then click My Computer. In Windows 2000 double-click the My Computer icon on the Windows desktop. Right-click on the drive letter (local disk) that you want to scan for errors, and then click Properties.
  • Page 39: Microsoft ® Windows ® Error Messages

    2H930bk1.book Page 39 Tuesday, November 20, 2001 5:02 PM — E S T A R T T H E C O M P U T E R O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R settings are correct and that the network is functioning.
  • Page 40: General Program Problems

    2H930bk1.book Page 40 Tuesday, November 20, 2001 5:02 PM General Program Problems A program crashes A program stops responding So lv ing Pr o ble m s .D LL R E Q U I R E D F I L E W A S N O T F O U N D trying to open is missing an essential file.
  • Page 41: A Program Error Causes The System To Lock Up

    2H930bk1.book Page 41 Tuesday, November 20, 2001 5:02 PM A program error causes the system to lock up — U R N T H E C O M P U T E R O F F get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.
  • Page 42: Internet Connection Problems

    2H930bk1.book Page 42 Tuesday, November 20, 2001 5:02 PM Internet Connection Problems If you have a problem with your Internet connection So lv ing Pr o ble m s “ M ” — See page 32. E V I E W O D E M R O B L E M S U R N O F F C A L L W A I T I N G...
  • Page 43: E-mail Problems

    M A I L E L L the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" on page 98 for a description of the hardware and software support provided by Dell.
  • Page 44: Reinstalling Drivers

    So lv ing Pr o ble m s The Dell support website, http://support.dell.com, and the Dell NOTICE: Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. ®...
  • Page 45: Using The Windows Xp Device Driver Rollback

    Properties. Click the Drivers tab. Click Roll Back Driver. HINT: The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those drivers may not be displayed by the ResourceCD .
  • Page 46: Resolving Software And Hardware Incompatibilities

    2H930bk1.book Page 46 Tuesday, November 20, 2001 5:02 PM Resolving Software and Hardware Incompatibilities Windows XP, Windows Me, and Windows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. Windows XP To check for conflicts on a computer running Windows XP , perform the following steps:...
  • Page 47: Windows Me

    2H930bk1.book Page 47 Tuesday, November 20, 2001 5:02 PM You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support. Type hardware troubleshooter to start the search. Click Hardware Troubleshooter in the Search Results list.
  • Page 48: Windows 2000

    2H930bk1.book Page 48 Tuesday, November 20, 2001 5:02 PM You can also use the Windows Me Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help. Click Troubleshooting in the What would you like help with? list, click Hardware &...
  • Page 49: Using System Restore

    2H930bk1.book Page 49 Tuesday, November 20, 2001 5:02 PM You can also use the Windows 2000 Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help. Click Troubleshooting and Maintenance on the Contents tab, click Windows 2000 troubleshooters, and then click Hardware. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.
  • Page 50 System Restore is automatically disabled. To see if System Restore is enabled: Windows XP Windows Me Before proceeding with any System Restore function, Dell recommends that you thoroughly read Microsoft’s information about using System Restore. To access this information: So lv ing Pr o ble m s Click the Start button, and then click Control Panel.
  • Page 51: Creating A Restore Point

    2H930bk1.book Page 51 Tuesday, November 20, 2001 5:02 PM Creating a Restore Point Using the XP System Restore Wizard In Windows XP you can manually create restore points or you can use the System Restore Wizard to create the restore points for you. To use the System Restore Wizard, click the Start button, click Help and Support, click System Restore, and then follow the instructions on the screen.
  • Page 52: Undoing The Last System Restore

    2H930bk1.book Page 52 Tuesday, November 20, 2001 5:02 PM Undoing the Last System Restore So lv ing Pr o ble m s Click a calendar date to which you want to restore your computer. The Select a Restore Point (Choose a Restore Point in Windows Me) screen provides a calendar that allows you to see and select restore points.
  • Page 53: Reinstalling Windows Xp

    The Operating System CD provides options for reinstalling your Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 54 2H930bk1.book Page 54 Tuesday, November 20, 2001 5:02 PM So lv ing Pr o ble m s The Windows XP Setup screen appears and Windows XP begins to copy files and install the devices. The computer automatically restarts multiple times before it requires additional input. When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue.
  • Page 55: Reinstalling Windows Me

    The Operating System CD provides options for reinstalling your Windows Me operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 56 2H930bk1.book Page 56 Tuesday, November 20, 2001 5:02 PM So lv ing Pr o ble m s If C:\WINDOWS.000 (recommended) is displayed, click Other, change C:\WINDOWS.000 to C:\WINDOWS Ensure that Typical is selected, and then click Next. Specify a computer name, workgroup, and computer description, if desired, and then click Next.
  • Page 57: Reinstalling Windows 2000

    2H930bk1.book Page 57 Tuesday, November 20, 2001 5:02 PM Remove the operating system CD from the CD or DVD drive. Enter the system setup program as directed by a Dell technical support representative. In the system setup program Boot menu, change the boot sequence back to the original boot sequence.
  • Page 58 2H930bk1.book Page 58 Tuesday, November 20, 2001 5:02 PM So lv ing Pr o ble m s When the Windows 2000 Professional Setup screen reappears, use the arrow keys to select the type of file system that you want Windows 2000 to use, and then press <Enter>.
  • Page 59: Adding Parts

    2H930bk1.book Page 59 Tuesday, November 20, 2001 5:02 PM S E C T I O N 3 A d d i n g Pa r t s Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Adding Cards...
  • Page 60: Front And Back View Of The Computer

    2H930bk1.book Page 60 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: Front and Back View of the Computer D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 1 / 2 0 / 0 1 D E L L C O N F I D E N T I A L –...
  • Page 61 2H930bk1.book Page 61 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: Windows license label USB connectors power connector voltage selection switch parallel connector serial connector keyboard connector USB connectors line-out jack line-in jack microphone jack D E L L C O N F I D E N T I A L –...
  • Page 62: Reattaching The Front Door And Hinge Arms

    2H930bk1.book Page 62 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm Reattaching the Front Door and Hinge Arms To prevent damage to your computer, the front door is designed to “break away” if it is lifted up too far. If the front door breaks away, you might need to reattach both the front door and the hinge arms.
  • Page 63: Reattaching The Hinge Arms

    2H930bk1.book Page 63 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: Reattaching the Hinge Arms CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer"...
  • Page 64 2H930bk1.book Page 64 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 1 / 2 0 / 0 1 D E L L C O N F I D E N T I A L –...
  • Page 65: Opening The Computer Cover

    2H930bk1.book Page 65 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: After the hinge arms clip into place, lower and raise the arms two or three times to properly seat them. Reattach the front-panel insert. Reconnect the power cable to your computer.
  • Page 66 2H930bk1.book Page 66 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: release button D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 1 / 2 0 / 0 1 D E L L C O N F I D E N T I A L –...
  • Page 67: Looking Inside Your Computer

    2H930bk1.book Page 67 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: FILE LOCATION: Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in “When Working Inside Your Computer”...
  • Page 68: System Board

    2H930bk1.book Page 68 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: System Board CD drive connector floppy drive (IDE2) page 81 connector (DSKT) standby power light battery socket (AUX_PWR) (BATTERY) page 97 configuration jumper (PSWD) page 95 main power connector (POWER)
  • Page 69: Adding Cards

    2H930bk1.book Page 69 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: FILE LOCATION: Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in “When Working Inside Your Computer”...
  • Page 70 2H930bk1.book Page 70 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: HINT: The AGP card is removed from the following two illustrations to provide a better view of the inside of your computer. card bracket securing lever D E L L C O N F I D E N T I A L –...
  • Page 71 2H930bk1.book Page 71 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm Ensure that the card is fully seated in the connector. bracket caught outside of slot bracket within slot back of computer Lower the plastic securing lever. Connect any cables that should be attached to the card.
  • Page 72: Removing Cards

    2H930bk1.book Page 72 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm Removing Cards securing lever card bracket D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 1 / 2 0 / 0 1 D E L L C O N F I D E N T I A L –...
  • Page 73 2H930bk1.book Page 73 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm To remove the card, grasp the card by the top corners and lift it out. If the card is difficult to remove, gently ease the card back and forth to remove it from the connector.
  • Page 74: Adding Memory

    “Memory type” under “Memory” on page 91. HINT: Memory purchased from Dell is covered under your computer warranty. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 1 / 2 0 / 0 1 D E L L C O N F I D E N T I A L –...
  • Page 75 2H930bk1.book Page 75 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: To insert a module, press out the securing clip at each end of the memory module connector. memory module connectors securing clips (2) notches (2) memory module connector...
  • Page 76: Replacing The Agp Card

    2H930bk1.book Page 76 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: Replacing the AGP Card D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 1 / 2 0 / 0 1 D E L L C O N F I D E N T I A L –...
  • Page 77: Adding A Second Hard Drive

    2H930bk1.book Page 77 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: To replace the AGP card, gently press it down into the slot connector until it clicks into place. Press the card clip lever while inserting the card into the slot connector.
  • Page 78 2H930bk1.book Page 78 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: FILE LOCATION: HINT: Two sets of rails are attached to the inside of the computer cover. Use the two longer rails on 5.25-inch drives. Use the shorter rails for 3.5-inch drives.
  • Page 79 2H930bk1.book Page 79 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: FILE LOCATION: Gently slide the new hard drive into the upper bay until you hear a click. Connect a power cable to the drive. NOTICE: Match the colored strip on the cable with pin 1 on the drive.
  • Page 80 2H930bk1.book Page 80 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: HINT: Your computer uses cable-select drive cables. This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave...
  • Page 81: Adding Other Drives

    D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 1 / 2 0 / 0 1 HINT: Drives sold by Dell come with their own operating software and documentation.
  • Page 82 2H930bk1.book Page 82 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 1 / 2 0 / 0 1 D E L L C O N F I D E N T I A L –...
  • Page 83 2H930bk1.book Page 83 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: Gently slide the drive into the bay until you hear a click. Connect a power cable to the drive. See the documentation that came with the drive for instructions on connecting a drive cable to the drive and system board.
  • Page 84: 3.5-inch Devices

    2H930bk1.book Page 84 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: FILE LOCATION: 3.5-Inch Devices D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 1 / 2 0 / 0 1 D E L L C O N F I D E N T I A L –...
  • Page 85 2H930bk1.book Page 85 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm To remove the drive-bay cover panel, press the four tabs and pull the insert away from the panel. securing tabs (4) front-panel insert securing tab drive-bay cover panel front panel insert...
  • Page 86 2H930bk1.book Page 86 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: FILE LOCATION: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 1 / 2 0 / 0 1 D E L L C O N F I D E N T I A L –...
  • Page 87: Closing The Computer Cover

    2H930bk1.book Page 87 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: FILE LOCATION: See the documentation that came with the drive for instructions on connecting a drive cable to the drive. power cable Connect your computer and devices to their electrical outlets, and turn them on.
  • Page 88 2H930bk1.book Page 88 Tuesday, November 20, 2001 5:02 PM FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm FILE LOCATION: FILE LOCATION: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 1 / 2 0 / 0 1 D E L L C O N F I D E N T I A L –...
  • Page 89: Appendix

    S E C T I O N 4 A p p e n d i x Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy...
  • Page 90: Specifications

    2H930bk1.book Page 90 Tuesday, November 20, 2001 5:02 PM Specifications Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed AGP connector AGP connector size AGP connector data width (maximum) AGP bus protocols...
  • Page 91 2H930bk1.book Page 91 Tuesday, November 20, 2001 5:02 PM Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Memory type BIOS address Drives Externally accessible Internally accessible Available devices Ports and Connectors Externally accessible: Serial Parallel Video Keyboard Mouse Headphone Audio Microsoft requires a minimum of 128 MB of memory for Windows XP .
  • Page 92 2H930bk1.book Page 92 Tuesday, November 20, 2001 5:02 PM Ports and Connectors (continued) Internally accessible: Audio Audio controller Video Video controller Controls and Lights Power control Power light Hard-drive access light Diagnostic code lights Power DC power supply: Backup battery Appendix Primary IDE channel 40-pin connector on PCI local bus...
  • Page 93 2H930bk1.book Page 93 Tuesday, November 20, 2001 5:02 PM Physical Height x Width x Depth Weight Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft) 42.5 x 18.1 x 44.7 cm (16.7 x 7.1 x 17.6 inches) 12.7 kg (28 lb)
  • Page 94: Standard Settings

    2H930bk1.book Page 94 Tuesday, November 20, 2001 5:02 PM Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen.
  • Page 95: Viewing Settings

    2H930bk1.book Page 95 Tuesday, November 20, 2001 5:02 PM Viewing Settings Turn on (or restart) your computer. When the blue Dell™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft down your computer and try again.
  • Page 96 2H930bk1.book Page 96 Tuesday, November 20, 2001 5:02 PM If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). Appendix NOTICE: This process erases both the system and setup passwords. Shut down the computer (see page 20).
  • Page 97: Replacing The Battery

    2H930bk1.book Page 97 Tuesday, November 20, 2001 5:02 PM Replacing the Battery CAUTION: Before you begin this procedure, follow the safety instructions listed in “When Working Inside Your Computer” on page 12. A coin-cell battery maintains computer configuration, date, and time information.
  • Page 98: Dell Technical Support Policy (u.s. Only)

    Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.
  • Page 99: Definition Of "third-party" Software And Peripherals

    2H930bk1.book Page 99 Tuesday, November 20, 2001 5:02 PM Dell-installed peripherals include any internal expansion cards, or Dell- branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.
  • Page 100: Contacting Dell

    See “Dell Technical Support Policy” on page 98 for a description of the hardware and software support provided by Dell. Contact Numbers and Addresses Country (City)
  • Page 101 Website and E-mail Address Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com General Support Technical Support Customer Care Home/Small Business Sales Corporate Sales Switchboard Website: support.euro.dell.com...
  • Page 102 2H930bk1.book Page 102 Tuesday, November 20, 2001 5:02 PM Country (City) International Access Code Country Code City Code Canada (North York, Ontario) International Access Code: 011 Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2 China (Xiamen) Country Code: 86 City Code: 592 Colombia Costa Rica...
  • Page 103 City Code: 9 Department Name or Service Area, Website and E-mail Address Technical Support Customer Care TechFax Switchboard Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard Website: support.euro.dell.com...
  • Page 104 Department Name or Service Area, Website and E-mail Address Home and Small Business Technical Support Customer Care Switchboard Switchboard (Alternative) Sales Fax (Alternative) Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Corporate Technical Support Customer Care Switchboard Sales Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Technical Support...
  • Page 105 Corporate Sales Technical Support Sales Technical Support Home User Customer Care Small Business Customer Care Corporate Customer Care Sales SalesFax Switchboard Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Home and Small Business Technical Support Customer Care Switchboard Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ Corporate Technical Support...
  • Page 106 Technical Support (Dimension™ and Inspiron™) Technical Support Outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (Up to 400 employees)
  • Page 107 SalesFax (Austin, Texas, U.S.A.) Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) Website: support.euro.dell.com E-mail: tech_be@dell.com Technical Support Customer Service (Penang, Malaysia) Transaction Sales Technical Support Customer Service...
  • Page 108 General Support Technical Support Customer Care Home/Small Business Sales Home/Small Business Sales Fax Corporate Sales Corporate Sales Fax Switchboard Website: support.euro.dell.com E-mail: tech_nl@dell.com Home and Small Business Government and Business Sales General Support Area Codes, Local Numbers, and Toll Free Numbers...
  • Page 109 Website and E-mail Address Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard Website: support.euro.dell.com E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com General Support General Support Customer Service Phone Customer Care...
  • Page 110 Website and E-mail Address Technical Support Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Technical Support Customer Care Sales Switchboard Website: support.euro.dell.com E-mail: dell_za_support@dell.com Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Home and Small Business Technical Support Customer Care Sales Switchboard Website: support.euro.dell.com...
  • Page 111 Fax Technical Support Sales Website: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support (Home and Small Business) Technical Support (Corporate) Customer Care (Home and Small Business)
  • Page 112 Corporate Customer Care Preferred Accounts (500-5000 employees) Customer Care Central Government Customer Care Local Government Customer Care Home/Small Business Sales Corporate/Public Sector Sales Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Area Codes, Local Numbers, and Toll Free Numbers 1-800-805-8035 0870 908 0500 0870 908 0800...
  • Page 113 Department Name or Service Area, Website and E-mail Address Automated Order-Status System AutoTech (For portable and desktop computers) Dell Home and Small Business Group (For portable and desktop computers): Customer Technical Support (Return material authorization numbers) Customer Technical Support (Home sales purchased via www.dell.com)
  • Page 114: Returning Items For Warranty Repair Or Credit

    Appendix Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
  • Page 115: Regulatory Information

    Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell computer systems are designed, tested, and classified for their intended electromagnetic environment.
  • Page 116: Fcc Notices (u.s. Only)

    EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/. Most Dell computer systems are classified for Class B environments.
  • Page 117 2H930bk1.book Page 117 Tuesday, November 20, 2001 5:02 PM • This device must accept any interference received, including interference that may cause undesired operation. Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.
  • Page 118: Battery Disposal

    However, should you need to replace it, refer to the section about replacing the battery in your Dell computer documentation for instructions.Do not dispose of the battery along with household waste.
  • Page 119: Información Para Nom (únicamente Para México)

    3.0/1.5 A Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a one-year limited warranty, a two-year limited warranty, a three- year limited warranty, or a four-year limited warranty (U.S. only). To determine which warranty you purchased, see the Dell invoice that accompanied your computer.
  • Page 120: One-year Limited Warranty (u.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 121 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 122: Two-year Limited Warranty (u.s. Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 123 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 124 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 125 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 126: Three-year Limited Warranty (u.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 127 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 128 2H930bk1.book Page 128 Tuesday, November 20, 2001 5:02 PM You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 129: Four-year Limited Warranty (u.s. Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 130 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 131 Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange.
  • Page 132: One-year Limited Warranty (canada Only)

    2H930bk1.book Page 132 Tuesday, November 20, 2001 5:02 PM If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell's Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 133 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 134: Two-year Limited Warranty (canada Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 135 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 136 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 137: Three-year Limited Warranty (canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 138 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 139 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 140 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 141: Total Satisfaction" Return Policy (u.s. And Canada Only)

    If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.
  • Page 142: One-year End-user Manufacturer Guarantee (latin America And The Caribbean Only)

    Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.
  • Page 143 Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
  • Page 144 2H930bk1.book Page 144 Tuesday, November 20, 2001 5:02 PM Appendix...
  • Page 145: Index

    46 contact numbers, 100 cover closing, 87 opening, 65 crashes, 40 Dell support policy, 98 display. See monitor drivers reinstalling, 44 drives adding, 77, 81 fixing problems, 35 DVD drive fixing problems, 37 e-mail...
  • Page 146 2H930bk1.book Page 146 Tuesday, November 20, 2001 5:02 PM I n d e x hard drive adding a second hard drive, 77 fixing problems, 38 help file accessing, 24 Internet fixing problems, 42 IRQ conflicts, 46 keyboard fixing problems, 35 memory adding, 74 connectors, 68...
  • Page 147 2H930bk1.book Page 147 Tuesday, November 20, 2001 5:02 PM troubleshooting, 22 turning off the computer, 20 video fixing problems, 26 video memory connector, 68 volume adjusting, 28 warranty, 119 Windows 2000 error messages, 39 Help, 24 printer, 30 reinstalling, 57 shutdown, 20 Windows Me error messages, 39...
  • Page 148 2H930bk1.book Page 148 Tuesday, November 20, 2001 5:02 PM I n d e x In d e x...
  • Page 149 Postscript Imaging and Printing Specifications Completed by Information Development DOCUMENT TITLE: Dimension 4300, Solutions Guide PATH: (S:\SYSTEMS\Green Lantern\Solutions\A01\English) LANGUAGES: English Translation Agency: PART and REVISION 2H930 A01 NUMBER: SPEC SHEET Mike Whaley PREPARED BY: DATE SPEC SHEET 11/05/01 COMPLETED: CONTACTS: Cathy Brown Cathy_Brown@Dell.com...
  • Page 150 2H930ap1.ps 2H930cc1.ps 2H930bp1.ps 2H930tp1.ps 2H930tc1.ps 2H930si1.ps 2H930c11.ps 2H930c21.ps 2H930c31.ps 2H930c41.ps 2H930ix1.ps Dell Confidential Page Numbers (Inside Blank) Includes Copyright 3 – 8 9 – 14 15 – 20 21 – 58 59 – 88 89 – 144 145 – 148...

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