Troubleshooting; Paper Jams; Checking Error Messages; Clearing Paper Jams - Oki MB451wMFP User Manual

7. Troubleshooting

This chapter provides solutions to the problems you may encounter while operating your machine.

Paper Jams


This section explains how to clear paper jams.
Reference
 For details on the location of each component of the machine, refer to
 For details on the location of each component of the machine, refer to

Checking Error Messages

When a paper jam occurs, the [Paper jam] or
[Document jam] message appears on the
display screen and the <STATUS> key on the
operator panel blinks. The error code and
description differ according to where the paper
jam occurs.
Check the error code that appears from the list
below and refer to the relevant procedure to
clear paper jams.
Error
Message
code
370 Paper Jam Occurs: 3##
Open the scanner unit and top
371
cover, and check.
372
Please see Help for details.
380
381
382
389
390
391 Paper Jam Occurs: 3##
Pull out the paper cassette of the
392
indicated tray and check.
Please see Help for details.
Document Jam Occurs.
Please open the scanner unit and ADF
cover, and check.
Please see Help for details.
"Cleaning Your Machine" on P.
"Names of Components" on P.

Clearing Paper Jams

Note
 Check that there is no paper remaining inside the
machine.
 Remove the paper carefully so that it does not tear. If the
paper tears, be sure to remove all of the pieces.
CAUTION
 Since the fuser unit right is extremely hot,
perform the operation with care.
Note
 The image drum (the green tube) is very delicate. Handle
it carefully.
 Do not expose the image drum to direct sunlight or very
bright interior light (approximately more than 1500 lux).
Even under the normal interior light, do not leave it for
more than 5 minutes.
Error Code 370, 371, 372 (Duplex
paper jam)
Reference
page
Remove any documents from the
1
P.131
document tray.
P.131
Open the scanner unit.
P.131
2
P.133
Press the top cover open button(1) and
3
P.133
open the top cover.
P.133
P.133
P.134
P.135
P.135
P.136
- 131 -
172.
15.
Possible to get burned.
1
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