Problem Reporting; Problem Description; Solving Undetermined Problems - IBM QS22 - BladeCenter - 0793 Service Manual

Problem reporting

Firmware logs and Firmware settings are located in the system's Non-Volatile
Random Access Memory (NVRAM). In the case of an error where IBM support is
needed, complete the following steps to provide the firmware log information:
1. Boot Linux.
2. Log in as root.
3. Extract the log with this command:
4. Create a problem description in the /tmp/PROBLEM.txt file. See "Problem
5. Go to the Advanced Management Module Web interface for the blade and save
6. Create a .tgz file using the following commands:
7. Provide IBM support with the tgz file.

Problem description

The problem description must added to/tmp/PROBLEM.txt together with the following
information:
v Customer name and address.
v Name of the person who created the log, including their contact information.
v Date and time.
v Blade server slot position in BladeCenter unit. You can obtain this from the
v Blade server serial number. You can obtain this from the Advanced Management
v BMC firmware version number. You can obtain this from the Advanced
v Linux Kernel version number. You must indicate if this is a private build.

Solving undetermined problems

Note: When you are diagnosing a problem in the blade server, you must determine
108
BladeCenter QS22 Type 0793: Problem Determination and Service Guide
cat /dev/nvram > /tmp/QS22-fw-nvram.img
description" for further information.
the event log as a text file with the name QS22-event-log.txt.
tar cvfz QS22-error-log-<customer>-<date>.tgz \
/tmp/PROBLEM.txt /tmp/QS22-fw-nvram.img
where:
<customer>
Contains a short name of the customer.
<date>
Contains the creation date.
Advanced Management Module.
Module.
Management Module
whether the problem is in the blade server or in the BladeCenter unit.
v If all of the blade servers have the same symptom, the problem is
probably elsewhere in the infrastructure. For more information, see the
Hardware Maintenance Manual and Troubleshooting Guide or Problem
Determination and Service Guide for your BladeCenter unit.
v If the BladeCenter unit contains more than one blade server and only one
of the blade servers has the problem, troubleshoot the blade server that
has the problem.