Page 1 BladeCenter QS21 Type 0792 Problem Determination and Service Guide...
Page 3 BladeCenter QS21 Type 0792 Problem Determination and Service Guide...
Page 4 Warranty and Support Information on the Documentation CD. Fifth Edition (September 2008) © Copyright International Business Machines Corporation 2006, 2008. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Page 6 Removing the BladeCenter PCI Express I/O Expansion Unit ..32 Installing the optional InfiniBand card ....33 Adding I/O DDR2 memory modules .
Page 7 Solving undetermined problems ....95 Calling IBM for service ..... . 96 Appendix A.
Page 8 BladeCenter QS21 Type 0792: Problem Determination and Service Guide...
Page 9: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright IBM Corp. 2006, 2008...
Page 10 Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11 IBM Safety Information book. For example, if a caution statement begins with a number 1, translations for that caution statement appear in the IBM Safety Information book under statement 1. Safety...
Page 12 Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with the blade server or optional device before you install the device. BladeCenter QS21 Type 0792: Problem Determination and Service Guide...
Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 43W9859 or 03N2449 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 16 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 18 WARNING: Handling the cord on this product or cords associated with accessories sold with this product, will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
Page 19: Chapter 1. Introduction
If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 20: Notices And Statements Used In This Document
BladeCenter unit as a BladeCenter QS21. Note: Power, cooling, removable-media drives, external ports, and advanced system management are provided by the IBM BladeCenter H and HT units. For more information, see the documentation that comes with your BladeCenter unit.
Page 21: Support For Local Storage
™ QS21 supports the SAS drives of the IBM System Storage DS3200 and the IBM System Storage EXP3000 expansion unit. Check the IBM BladeCenter support Web site for details of supported SAS drives at http://www.ibm.com/support/us/en/. Turning on the blade server The BladeCenter QS21 is hot-swappable and can be inserted into the BladeCenter unit when the unit is already powered up.
Page 22: Turning Off The Blade Server
Power-control button Figure 1. Blade server power button Using the BladeCenter Advanced Management Module You can use the BladeCenter Management Module Web interface to turn on the blade server remotely. ® Using the Wake on LAN feature: If you want to use the Wake on LAN feature, the feature must be enabled in the installed operating system and it must not have been disabled through the Advanced Management Module.
Page 23 the blade server remotely. You can also configure the Advanced Management Module to turn off the blade server automatically if the system is not operating correctly. Note: After turning off the blade server, wait at least 5 seconds before turning it on again.
Page 24: Blade Server Controls And Leds
Advanced Management Module Event Log. The information LED remains on until turned off by Advanced Management Module or through IBM Director Console. Blade error LED: This amber LED lights when a system error has occurred in the blade server.
Page 25: System Board Leds
Power on LED: This green LED indicates the power status of the blade server as follows: v Flashing rapidly - The service processor on the blade server is communicating with the BladeCenter Advanced Management Module. v Flashing slowly - The blade server has power but is not turned on. v Lit continuously (steady) - The blade server has power and is turned on.
Page 26: System Board Internal And Expansion Card Connectors
Error LED (JDIM11) Error LED (JDIM10) JDIM11 slot JDIM10 slot JDIM01 slot JDIM00 slot Error LED (JDIM01) Error LED (JDIM Temperature fault LED Light path System board LED diagnostics TEMP CPU fail LED SBRD NMI error LED Light box Light path diagnostics switch Figure 3.
Page 27: Chapter 2. Configuring The Blade Server
BladeCenter system. Use the Advanced Management Module Web-based management and configuration program to: v Configure the BladeCenter unit v Update and configure BladeCenter components including the BladeCenter QS21 v Monitor the current system status © Copyright IBM Corp. 2006, 2008...
Page 28: Using The Web Interface
Advanced Management Module must be configured as described in the IBM BladeCenter Management Module User’s Guide, and the BladeCenter unit must be configured as described in the IBM BladeCenter Serial over LAN Setup Guide. Using the serial interface Use the serial interface to: v Observe firmware progress.
Page 29: Using The Sms Utility Program
v Access the Linux terminal in order to configure Linux. You can connect a PC serially through the BladeCenter unit using a specific UART cable. To connect to the serial console, plug the serial cable into the BladeCenter unit and connect the other end to a serial device or computer with a serial port. For more information, see the documentation that comes with your BladeCenter unit.
Page 30: Viewing Fru Information
Complete the following steps to see this information: 1. Start SMS by completing the above steps. The SMS menu appears: PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------- Main Menu 1. Select Language 2.
Page 31: Adding Fru Information
PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- FRU Information Machine Type and Model: 079232x Machine Serial Number: ABCDEFG Universal Unique ID: 12345678-1234-1234-1234-123456789ABC -------------------------------------------------------------------------------- Navigation Keys: M = return to Main Menu ESC key = return to previous screen...
Page 32 PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- Enter Type Model Number (Must be 7 characters, only A-Z, a-z, 0-9 allowed. Press Esc to skip) Enter Type Model Number : Type the model number according to the instructions on the screen and press Enter to continue.
Page 33: Updating The System And Bmc Firmware
PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- Enter Serial Number (Must be 7 characters, only A-Z, a-z, 0-9 allowed) Enter Serial Number : --------------------------------------------------------------------------------- Press Enter to continue. 7. You must now confirm the serial number:...
Page 34: Updating Steps
As a best practice, use the online update packages to perform all of your basic update functions IBM periodically makes updates to both BMC and system firmware. These may be downloaded from http://www.ibm.com/support/us/en/. Note: To avoid problems and to maintain proper system performance, always make sure that both the BMC firmware and the system firmware are at the same level for all BladeCenter QS21 servers within the BladeCenter unit.
Page 35: Determining Current Blade Server Firmware Levels
If the two match, then the blade server has the latest firmware. If not, download the firmware package from the IBM Support Web site. See “Updating the BMC firmware” on page 18 or the IBM Support Web site for installation instructions.
Page 36: Updating The Bmc Firmware
2. Boot the blade server and the operating system. 3. Download the package from the IBM support site at http://www.ibm.com/support/ us/en/. The update package has a .sh extension. 4. Change to the directory where you have downloaded the package.
Page 37 5. Choose the blade server you want to update (target) and browse to the firmware image file. 6. Click on Update. 7. The validity of the image is checked, then the following screen appears: Chapter 2. Configuring the blade server...
Page 38: Installing The System Firmware
51 for further information about troubleshooting the BladeCenter QS21 blade server. You can update the system firmware: v Through IBM Director. See the IBM Director documentation on the IBM Director CD for further information. v Using the update package available from http://www.ibm.com/support/us/en/. See “Updating the system firmware automatically”...
Page 39: The Firmware Update Package
A readme file for the update package. This contains specific installation and configuration information. v An XML file. This file is for use by IBM Systems Management tools, including IBM Director Update Manager, UpdateXpress CD, and UpdateXpress System Pack Installer.
Page 40: Updating The System Firmware Automatically
1. Check the README before attempting to update the system firmware as it contains specific information about the particular firmware release. 2. Download the update package from http://www.ibm.com/support/us/en/. The update package has a .sh extension. 3. Change to the directory where you have downloaded the package.
Page 41: Updating The System Firmware Images
See the documentation that comes with the components for instructions about how to update the firmware. IBM periodically makes updates available for both SAS and InfiniBand expansion cards. These may be downloaded from http://www.ibm.com/support/us/en/.
Page 42: Updating The Ethernet Controller Firmware
A readme file for the update package. This contains specific installation and configuration information. v An XML file. This file is for use by IBM Systems Management tools, including IBM Director Update Manager, UpdateXpress CD, and UpdateXpress System Pack Installer.
Page 43: Firmware Update Steps
1. Check the README before attempting to update the system firmware as it contains specific information about the particular firmware release. 2. Download the update package from http://www.ibm.com/support/us/en/. The update package has a .sh extension. 3. Change to the directory where you have downloaded the package.
Page 44: Blade Server Ethernet Controller Enumeration
Blade server Ethernet controller enumeration The enumeration of the Ethernet controller or controller ports in a blade server is operating system dependent. You can verify the Ethernet controller or controller port designations that a blade server uses through your operating system settings. The routing of an Ethernet controller or controller port to a particular BladeCenter unit I/O bay depends on the type of Ethernet expansion card that is installed.
Page 45: Chapter 3. Parts Listing
If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 46 BladeCenter QS21 Type 0792: Problem Determination and Service Guide...
Page 47: Chapter 4. Installing And Removing Replaceable Units
DIMM fillers v System board You can add or remove the following optional items: v Cisco 4X Infiniband Expansion Card for IBM BladeCenter v InfiniBand 4X DDR Expansion Card (CFFh) v I/O buffer DDR2 memory modules v SAS expansion card...
Page 48: System Reliability Guidelines
System reliability guidelines To help ensure proper cooling and system reliability, make sure that: v The ventilation holes on the blade server are not blocked. v Each of the blade bays on the front of the BladeCenter unit has a blade server or filler blade installed.
Page 49: Removing The Blade Server From The Bladecenter Unit
Removing the blade server from the BladeCenter unit Attention: v To maintain proper system cooling, do not operate the BladeCenter unit for more than 1 minute without a blade server or filler blades installed in each blade bay. v Note the number of the bay that contains the blade server before you remove it. You must reinstall the blade server in the same bay from which it was removed.
Page 50: Opening And Removing The Blade Server Cover
Opening and removing the blade server cover You must open the blade server cover to access, install or remove any of the replaceable items except the front bezel assembly. Cover pins Cover release Cover release Figure 6. Opening the blade server cover Complete the following steps to open the blade server cover: 1.
Page 51: Installing The Optional Infiniband Card
Cover pins Cover release Cover release Figure 7. Removing the expansion unit Complete the following steps to remove BladeCenter PCI Express I/O Expansion Unit: 1. Read the safety information beginning on page vii and “Installation guidelines” on page 29. 2. Carefully place the blade server on a flat, static-protective surface, with the expansion unit side facing up.
Page 52 Locking clip Locator pin holes Handling areas Figure 8. InfiniBand card handling areas Complete the following steps to install the InfiniBand card: 1. Shut down the BladeCenter QS21. 2. Remove the BladeCenter QS21 from BladeCenter unit. 3. Remove the top cover. 4.
Page 53 Locking clip Connector Locator pin holes Ball socket Figure 10. InfiniBand card reverse view 8. Slide the InfiniBand card locator pin holes over the expansion card locator pins. The card rests on the locator pins. Locator pin Expansion card Expansion connector cover Expansion...
Page 54: Adding I/O Ddr2 Memory Modules
Adding I/O DDR2 memory modules This section describes how to add extra I/O DDR2 memory. There are two slots per Cell/B.E. companion chip allowing up to 1 GB of memory for each Cell/B.E. companion chip for I/O buffering. DIMM filler DIMM slot at JDIM11 DIMM slot at JDIM10 DIMM...
Page 55: Replacing Dimm Fillers
Slot at JDIM11 Slot at JDIM10 Slot at JDIM01 Slot at JDIM00 Figure 13. DIMM slot location There are four DIMM slots, two for each Cell/B.E. companion chip. If this is the first pair of DIMMs you are installing, use slots 00 and 11. Slots 00 and 11 are the two outer slots as shown in Figure 13.
Page 56: Installing The Sas Expansion Card
2. Remove the BladeCenter QS21 from BladeCenter. 3. Open the top cover. 4. Remove any faulty DIMM fillers. a. Open the retaining clips on either end of the DIMM slot. b. Pull the filler out of the slot. 5. If you remove memory modules be sure to remove them in pairs. If you keep a single pair of memory modules they must be in the outermost slots, JDIM00 and JDIM11.
Page 57 Connectors for SAS expansion card Ball stud Figure 16. SAS expansion card connector and ball stud location 5. Locate the connectors and the ball socket on the SAS card. Connectors Ball socket Figure 17. SAS expansion card reverse side 6. Align the connectors on the system board with the connector on the SAS card. Expansion card Figure 18.
Page 58: Installing The Bladecenter Pci Express I/O Expansion Unit
Installing the BladeCenter PCI Express I/O Expansion Unit Important: v A BladeCenter QS21 with the BladeCenter PCI Express I/O Expansion Unit installed takes up two contiguous slots in the BladeCenter chassis v You must remove any expansion card using the high-speed connector before installing the expansion unit.
Page 59: Removing The Blade-Server Front Bezel Assembly
Removing the blade-server front bezel assembly Before you can replace a defective system board assembly or blade server front bezel assembly, you must first remove the blade server front bezel assembly. Figure 20 shows how to remove the front bezel assembly from a blade server. Blade Cover Blade-Cover Release...
Page 60: Replacing The Battery
Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 61 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 43W9859 or 03N2449 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 62 Battery Figure 22. Battery location 8. Remove the battery: a. Use one finger to press the top of the battery clip away from the battery. The battery pops up when released. b. Use your thumb and index finger to lift the battery from the socket. c.
Page 63: Using The Miscellaneous Parts Kit
Using the miscellaneous parts kit The miscellaneous parts kit contains replacement parts and screws to be used if the original item is damaged. It contains the following items: Kit, Miscellaneous Parts Quantity Socket, alignment Cover Connector Plug, 200 position Pin, InfiniBand expansion card support, pivot point blocks Ball stud, InfiniBand expansion card support Tray, InfiniBand expansion card support end bracket Pin, alignment...
Page 64 3. Position the replacement ball stud over the hole and screw into position, taking care not to over-tighten as this might damage the system board. BladeCenter QS21 Type 0792: Problem Determination and Service Guide...
Page 65: Finishing The Installation
Finishing the installation To complete the installation you must: 1. Reinstall the front bezel assembly on the blade server if removed. See “Installing the front bezel assembly” for further information. 2. Ensure there is a DIMM filler or a DIMM in each of the I/O buffer DIMM slots. 3.
Page 66 Blade Cover Blade-Cover Release Bezel-Assembly Release Blade-Cover Control-Panel Release Cable Bezel-Assembly Release Bezel Control-Panel Connector Figure 23. Reinstalling the front bezel assembly Complete the following steps to install the blade server front bezel assembly: 1. Read the safety information beginning on page vii and “Installation guidelines” on page 29.
Page 67: Closing The Blade Server Cover
Closing the blade server cover Important: The blade server cannot be inserted into the BladeCenter unit until the cover is installed and closed. Do not attempt to override this protection. Cover pins Cover release Cover release Figure 24. Closing the blade server cover Complete the following steps to close the blade server cover: 1.
Page 68 BladeCenter QS21 Type 0792: Problem Determination and Service Guide...
Page 69: Chapter 5. Diagnostics And Troubleshooting
BladeCenter unit, and then restart the blade server. v Use Advanced Management Module to check that the blade server appears in the list of blade servers available. © Copyright IBM Corp. 2006, 2008...
Page 70: Finding Troubleshooting Information
For troubleshooting information about other BladeCenter components, see the appropriate Problem Determination and Service Guide, and other product-specific documentation. See “Related documentation” on page 1 for additional information. For the latest editions of the IBM BladeCenter documentation, go to http://www.ibm.com/support/us/en/ on the World Wide Web. Troubleshooting charts The following tables list problem symptoms and suggested solutions.
Page 71 Event Log. The information LED BladeCenter Management remains on until turned off by Module User's Guide for further Advanced Management Module information about the error. or through IBM Director Console. Activity LED Green There is network activity. No action required. For further...
Page 72: Problems Indicated By The System Board Leds
Table 3. Explanation of LEDs and their states (continued) State Explanation Suggested action Power-on LED Flashing rapidly The service processor on the No action required blade server is communicating with the BladeCenter Management Module. Flashing slowly The blade server has power but Turn on if required is not turned on.
Page 73 The status LEDs are listed for reasons of completeness since Heartbeat Green Indicates the BMC is functional. they are for use by IBM service Alert Yellow Indicates an error condition has only and are not normally visible. occurred on the system board.
Page 74 Replace the blade server, power on and boot. Check Advanced Management Module for errors. If the problem persists, contact your IBM service representative as the system board may need servicing. NMI error Yellow The NMI pinhole reset on the Pressing the reset causes the front panel has been pressed.
Page 75: Power Problems
The Problem Determination and Service Guide that comes with your BladeCenter unit v Other product-specific documentation that comes with the switch module Note: For the latest editions of the IBM BladeCenter documentation, go to http://www.ibm.com/support/us/en/. If the problem remains, see “Solving undetermined problems” on page 95.
Page 76: Service Processor Problems
Service processor problems Service processor symptom Suggested action Service processor reports a 1. If the blade server is operating, shut down the operating system. general monitor failure. 2. If the blade server was not turned off, press the power-control button (behind the blade server control-panel door) to turn off the server.
Page 77: Recovering The System Firmware Code
Checking the boot image To check whether the system has started from the PERM image, enter: cat /proc/device-tree/openprom/ibm,fw-bank A P is returned if the system has started from the PERM image. Booting from the TEMP image To initiate a boot from the TEMP image after the system has booted from the PERM side, complete the following steps: 1.
Page 78: Booting The System
There is no support for a router between the blade and TFTP server. Only local TFTP is supported. Use Advanced Management Module to configure the required boot mode. See IBM BladeCenter Management Module Installation Guide for more information. Booting the system This section provides an overview on how to interpret the console output of the host firmware.
Page 79 Welcome to Open Firmware Licensed Internal Code - Property of IBM (c) Copyright IBM Corp. 2005, 2007 All Rights Reserved. Cell BE is a trademark of SONY Computer Entertainment Inc. Type ’boot’ and press return to continue booting the system.
Page 80: Diagnostic Programs And Messages
DSA is a system information collection and analysis tool that you can use to provide information IBM service and support to aid in the diagnosis of the system problems. The DSA diagnostic programs come on the IBM Dynamic System Analysis Preboot Diagnostic CD.
Page 81: Diagnostic Text Messages
7. Follow the on screen directions to run preboot DSA. Diagnostics are run from within preboot DSA. When you are using the CPU or Memory stress tests, call your IBM service representative if you experience any system instability. To determine what action you should take as a result of a diagnostic text message, see “DSA error messages.”...
Page 82: Cpu Test Results
4. Check system firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM Support Web site athttp://www.ibm.com/support/us/en/. 089-801- Abort Internal program 5.
Page 83 DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM Support Web site athttp://www.ibm.com/support/us/en/. 6. Run the test again.
Page 84 The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM Support Web site at http://www.ibm.com/support/us/en/ . 7. Run the test again.
Page 85 Event Log within the Firmware/VPD section for this 166-907- Fail The BMC component. The latest level firmware for this component indicates a can be found on the IBM Support Web site at failure in the http://www.ibm.com/support/us/en/. power backplane 6. Run the test again. bus.
Page 86 Event Log within the Firmware/VPD section for this later. component. The latest level firmware for this component 166-804- Abort BMC I2C test can be found on the IBM Support Web site at xxx BMC canceled: invalid http://www.ibm.com/support/us/en/. command. 6. Run the test again.
Page 87 DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM Support Web site at http://www.ibm.com/support/us/en/. 6. Run the test again.
Page 88: Memory Tests
Table 7. BMC test results (continued) Extended Test Number Status results Actions 166-819- Abort BMC I2C test xxx BMC canceled: a command response could not be provided; the SDR repository is in update mode. 166-820- Abort BMC I2C test xxx BMC canceled: a command response could...
Page 89: System Firmware Startup Messages
5. Reconnect the system to power and turn on the system. 6. Run the test again. 7. Execute the standard DSA memory diagnostic to validate all memory. 8. If you cannot reproduce the problem, contact your IBM technical-support representative. 202-801- Abort Internal program 1.
Page 90: Boot Errors And Handling
Advanced Management Module to correct the system configuration. If the problem persists, contact your IBM service representative. E3402 Aborting boot, internal error. Boot aborted due to error detected The exact reason is unknown but by the low level code.
Page 91 It may be needed to perform the firmware or OS upgrade to resolve compatibility issues. If the problem persists, contact your IBM service representative. E3407 Load failed Load or boot failed to load Based on the preceding error requested file from the device.
Page 92: System Firmware Update Errors
From the Advanced Management Module Web interface, choose BladeTasks>Configuration>Boot Sequence.If the problem persists, contact your IBM service representative. System firmware update errors The following table describes system firmware errors that can occur if there have been problems after an update.
Page 93: Memory Initialization Errors
Power down then reboot the blade. If this does not resolve the problem, contact your IBM service representative as the system board may need replacing. E1100 System memory init failure. Boot The system XDR memory could Power down then reboot the abort.
Page 94 See the Problem Determination and Service Guide for your BladeCenter unit for more information. Finally, power down then reboot the blade. If this does not help resolve the problem, contact your IBM service representative. BladeCenter QS21 Type 0792: Problem Determination and Service Guide...
Page 95: Network Boot Errors
If this does not resolve the while retrieving the MAC address problem, contact your IBM service of the network device. representative. E3001 (net) Could not get IP address.
Page 96 Power down then reboot the blade error but is not able to determine server. its cause. If this does not help resolve the problem, contact your IBM service representative. E3004 (net) TFTP buffer to small for The requested file is too big.
Page 97: Sas Boot Errors
Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 6. Plug the SAS expansion card into another blade server. If the problem persists, the SAS Expansion Card may need replacement.
Page 98 Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 6. Plug the SAS expansion card into another blade server. If the problem persists, the SAS Expansion Card may need replacement.
Page 99 Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 6. Plug the SAS expansion card into another blade server. If the problem persists, the SAS Expansion Card may need replacement.
Page 100 Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 6. Plug the SAS expansion card into another blade server. If the problem persists, the SAS Expansion Card may need replacement.
Page 101 Expansion Card firmware upgrade or a blade server firmware upgrade, consider a rollback to the previous firmware versions. Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 4. If the error has started reporting after an Open Firmware script change, for example in a custom startup script, verify the script.
Page 102 1275). Sample error message: firmware version. Check with the documentation at E4309 SAS disk (@0,3,0): SAS http://www.ibm.com/systems/ address not found! The Open Firmware bladecenter/support/ to verify Device Tree node name is whether rollback is possible.
Page 103 3. If the error started after a blade server firmware update, consider a rolling back to the previous firmware version. Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 4. Update the blade firmware. 5. If the error started after an Open...
Page 104: I/O Dimm Boot-Time Errors
Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. I/O DIMM boot-time errors These error messages only appear if you have installed optional I/O DIMM.
Page 105 Table 15. I/O DIMM boot errors (continued) E2002 Incompatible DIMM type The DIMM is not a registered DIMM. Replace the DIMM with a DIMM of type ″registered″. (not registered type). E2011 Incompatible DIMM type The maximum I/O-frequency of the Replace the DIMM with a DIMM (maximum DIMM DIMM is slower than memory allowing an I/O-frequency of at least...
Page 106: Other Error Messages
TEMP image from the PERM update or might indicate a image” on page 59. Power down hardware problem. then reboot the blade. If the problem persists, contact your IBM service representative as the system board assembly may need replacement. E1002...
Page 107: Bmc Firmware Messages
“Recovering the TEMP image from the PERM image” on page 59. Power down then reboot the blade. If the problem persists, contact your IBM service representative as the system board assembly may need replacement. E1004...
Page 108 Table 20. BMC firmware messages Event Severity Message Automatic Action by Action required by user Temperature Events Acoustic mode Information Blade throttled. Throttle (Reduce Frequency). Cell/B.E. processor 0 Temp above Warning Temperature This is a BladeCenter unit (>73 °C) operation which reduces processor speed on the Standard mode blade server concerned...
Page 109 Temp) critical fault. and boot. The temperature of the Temperature (100°C) system board has reached If problem persists, a critical level. please contact IBM service. Cell/B.E. Events Processor Failure Cell/B.E. Error CPU 1 internal fault Reboot There may be a...
Page 110: Nmi Error Messages
Reboot. If the error + ″Voltage Fault condition continues, #x″, where x is a bit report the exact error field showing the message to IBM state of all the service. voltage signals Voltage+-10% (not BE voltage) Error Blade voltage fault...
Page 111 NMI Error companion Reboot. If the system does not chip 1 reboot or the problem persists, indicates an contact IBM service with details of error on PCIe the problem and the error code. Channel 1 DIAGS: SB1 NMI: PCI-E P01 Error Cell/B.E.
Page 112: Problem Reporting
Problem reporting Firmware logs and Firmware settings are located in the system’s Non-Volatile Random Access Memory (NVRAM). In the case of an error where IBM support is needed, complete the following steps to provide the firmware log information: 1. Boot Linux.
Page 113: Solving Undetermined Problems
Solving undetermined problems Note: When you are diagnosing a problem in the blade server, you must determine whether the problem is in the blade server or in the BladeCenter unit. v If all of the blade servers have the same symptom, the problem is probably elsewhere in the infrastructure.
Page 114: Calling Ibm For Service
Calling IBM for service See Appendix B, “Getting help and technical assistance,” on page 111 for information about calling IBM for service. When you call for service, have as much of the following information available as possible: v Machine type and model...
Page 115: Appendix A. Using The Sms Utility
Some menu choices might differ slightly from these descriptions. PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- Main Menu 1. Select Language 2.
Page 116: Select Language
Select this choice to change the language that is used to display the SMS menus. A screen similar to the following appears: PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- Select Language 1. ISO8859-1 English (United States) *...
Page 117: Ip Parameters
PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- NIC Adapters (NET) 1. /axon@10000000000/plb5/plb4/pcix@4000004600000000/ethernet@1 2. /axon@10000000000/plb5/plb4/pcix@4000004600000000/ethernet@1,1 -------------------------------------------------------------------------------- Navigation Keys: M = return to Main Menu ESC key = return to previous screen X = eXit System Management Services...
Page 118: Adapter Configuration
PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- IP Parameters NET /axon@10000000000/plb5/plb4/pcix@4000004600000000/ethernet@1 1. Client IP Address [000.000.000.000] 2. Server IP Address [000.000.000.000] 3. Gateway IP Address [000.000.000.000] 4. Subnet Mask [255.255.255.000] -------------------------------------------------------------------------------- Navigation Keys:...
Page 119: Ping Test
Ping Test This enables you to verify the static IP addresses you have set. PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- Ping Test NET /axon@10000000000/plb5/plb4/pcix@4000004600000000/ethernet@1 Speed, Duplex: auto, auto Client IP Address [000.000.000.000]...
Page 120: Select Boot Options
PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- Select Console To select this console as the active console press 0 -------------------------------------------------------------------------------- Navigation Keys: M = return to Main Menu ESC key = return to previous screen...
Page 121 PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- Select Device Number Device Name NET /axon@10000000000/plb5/plb4/pcix@4000004600000000/ethernet@1 CDROM .../plb5/plb4/pcix@4000004600000000/usb@1/hub@1/hub@2/cdrom@3 -------------------------------------------------------------------------------- Navigation Keys: M = return to Main Menu ESC key = return to previous screen...
Page 122: Firmware Boot Side Options
For example, to choose the first boot device, type 1 and press Enter. A screen showing all the available boot devices appears: PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- Select Device Number Position...
Page 123: Fru Information
PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- View Progress Indicator History 1. Current Boot Progress Indicator 2. Previous Boot Progress Indicator 3. Previous Failover Permanent Side Boot -------------------------------------------------------------------------------- Navigation Keys: M = return to Main Menu...
Page 124: Adding Fru Information
PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- FRU Information Machine Type and Model: 079338x Machine Serial Number: ABCDEFG Universal Unique ID: 12345678-1234-1234-1234-123456789ABC -------------------------------------------------------------------------------- Navigation Keys: M = return to Main Menu ESC key = return to previous screen...
Page 125 PowerPC Firmware Version HEAD SLOF-SMS 1.6 (c) Copyright IBM Corp. 2000,2005,2007 All rights reserved. -------------------------------------------------------------------------------- Enter Type Model Number (Must be 7 characters, only A-Z, a-z, 0-9 allowed. Press Esc to skip) Enter Type Model Number : Type the model number according to the instructions on the screen and press Enter to continue.
Page 126: Sas Settings
Use this option to configure or change the SAS settings if you have installed the IBM BladeCenter Boot Disk System. Note: You must use this option when configuring an IBM BladeCenter Boot Disk System for the first time. BladeCenter QS21 Type 0792: Problem Determination and Service Guide...
Page 127 Type SAS Address in hexadecimal and press Enter or select navigation key: The SAS address can be obtained from the Storage System Profile utility. See the documentation that comes with your IBM BladeCenter Boot Disk System for more information about the Storage System Profile utility.
Page 128 Type new LUN Id in hexadecimal and press Enter or select navigation key: The LUN Id can be obtained from the Storage System Profile utility. See the documentation that comes with your IBM BladeCenter Boot Disk System for more information about the Storage System Profile utility.
Page 129: Appendix B. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...
Page 130: Software Service And Support
Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with BladeCenter products. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.
Page 131: Appendix C. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 132: Trademarks
IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A complete and current list of IBM trademarks is available on the Web at http://www.ibm.com/legal/copytrade.shtml.
Page 133: Product Recycling And Disposal
(TI) que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de programas y servicios de devolución de productos en varios países, a fin de ayudar a los propietarios de equipos a reciclar sus productos de TI.
Page 134: Battery Return Program
United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
Page 135: Electronic Emission Notices
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 136: Industry Canada Class A Emission Compliance Statement
EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.
Page 137: European Union Emc Directive Conformance Statement
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
Page 138: Japanese Voluntary Control Council For Interference (Vcci) Statement
Japanese Voluntary Control Council for Interference (VCCI) statement Korean Class A warning statement BladeCenter QS21 Type 0792: Problem Determination and Service Guide...
Page 139: Index
8 updating, Ethernet controller 24 controller updating, expansion cards 23 enumeration 26 updating, system firmware 20 Ethernet 23 updating, system firmware image 23 cover viewing level, BMC firmware 17 closing 40, 49 © Copyright IBM Corp. 2006, 2008...
Page 140 firmware code recovering 59 media tray frequency throttling 57 select button 6 front bezel assembly memory See bezel assembly specifications 2, 3 memory module adding information 13, 106 specifications 3 viewing information 12, 105 microprocessor specifications 3 miscellaneous parts kit 45 I/O DDR2 memory modules adding 36 error messages 86...
Page 141 system firmware (continued) system firmware boot error list 74, 75 recovering TEMP image 23 system firmware code 59 updating 20 TEMP image from PERM image 59 updating image 23 recycling and disposal, product 115 updating image manually 22 reject function, TEMP image 59 System Management Services 97 removing See SMS...
Page 142 BladeCenter QS21 Type 0792: Problem Determination and Service Guide...
Page 144 Part Number: 42C4969 Printed in USA (1P) P/N: 42C4969...

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IBM QS21 - BladeCenter - 0792 Service Manual

Safety

Chapter 1. Introduction

Chapter 2. Configuring the Blade Server

Chapter 3. Parts Listing

Chapter 4. Installing and Removing Replaceable Units

Chapter 5. Diagnostics and Troubleshooting

Appendix A. Using the SMS Utility

Appendix B. Getting Help and Technical Assistance

Appendix C. Notices

Index

Quick Links

Troubleshooting

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