IBM QS22 - BladeCenter - 0793 Service Manual
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IBM QS22 - BladeCenter - 0793 Service Manual

IBM QS22 - BladeCenter - 0793 Service Manual

Problem determination and service guide
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BladeCenter QS22 Type 0793
Problem Determination and Service Guide

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  • Page 1 BladeCenter QS22 Type 0793 Problem Determination and Service Guide...
  • Page 3 BladeCenter QS22 Type 0793 Problem Determination and Service Guide...
  • Page 4 Warranty and Support Information on the Documentation CD. Fourth Edition (October 2008) © Copyright International Business Machines Corporation 2006, 2008. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Removing the blade server from the BladeCenter unit ..30 Opening and removing the blade server cover ... . . 31 © Copyright IBM Corp. 2006, 2008...
  • Page 6 Removing the BladeCenter PCI Express I/O Expansion Unit ..32 Removing the blade-server front bezel assembly ... . 33 Installing the optional modular flash drive ....34 Removing the optional modular flash drive .
  • Page 7 Solving undetermined problems ....108 Calling IBM for service ..... 109 Appendix A.
  • Page 8 Index ......135 BladeCenter QS22 Type 0793: Problem Determination and Service Guide...

  • Page 9: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright IBM Corp. 2006, 2008...
  • Page 10 Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 IBM Safety Information book. For example, if a caution statement begins with a number 1, translations for that caution statement appear in the IBM Safety Information book under statement 1. Safety...
  • Page 12 Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with the blade server or optional device before you install the device. BladeCenter QS22 Type 0793: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 43W9859 or 03N2449 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
  • Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 16 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 18 WARNING: Handling the cord on this product or cords associated with accessories sold with this product, will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

  • Page 19: Chapter 1. Introduction

    If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 20: Notices And Statements Used In This Document

    Through the BladeCenter Advanced Management Module, you can view the blade server firmware code and other hardware configuration information. The QS22 blade server is supported in the IBM BladeCenter H unit, the IBM BladeCenter HT unit, and the IBM BladeCenter S (non RAID type only) unit.

  • Page 21: Support For Storage

    IBM BladeCenter Boot Disk System to the SAS connectivity modules. An optional SAS Expansion Card is available for the BladeCenter QS22. If your QS22 blade server is installed in an IBM BladeCenter S unit, local SAS drives of the BladeCenter S unit, if present, are also available as storage.

  • Page 22: Turning On The Blade Server

    Turning on the blade server The QS22 blade server is hot-swappable and can be inserted into the BladeCenter unit when the unit is already powered up. However, it can only be powered on by one of the methods described in this section. While the blade server is powering up, the power-on LED on the front of the server is lit.

  • Page 23: Blade Server Controls And Leds

    ® To avoid loss of data, shut down the Linux operating system before you turn off the blade server. Shut down the operating system by entering the shutdown -h now command at the command prompt or by choosing shutdown if you are using a graphical user interface (GUI).

  • Page 24: System Board Leds

    Advanced Management Module Event Log. The information LED remains on until turned off by Advanced Management Module or through IBM Director Console. Blade error LED: This amber LED lights when a system error has occurred in the blade server.

  • Page 25: System Board Internal And Expansion Card Connectors

    This lights any error LEDs that were turned on during processing. It also lights a green LED to indicate the capacitor is charged and the light path diagnostics system is operating. Figure 3 shows the location of the light path LEDs and the diagnostics switch. I/O buffer DIMM error LED System memory DIMM error LEDs...
  • Page 26 DIMM 8 slot DIMM 7 slot DIMM 6 slot IOBUF 2 DIMM slot DIMM 5 slot PCIe high-speed connector Reserved Flash drive connector PCI-X expansion connectors Battery Control panel DIMM 4 slot connector IOBUF 1 DIMM slot DIMM 3 slot DIMM 2 slot DIMM 1 slot Figure 4.

  • Page 27: Chapter 2. Configuring The Blade Server

    Using the Advanced Management Module The Advanced Management Module is the main means of administering the BladeCenter system. Use the Advanced Management Module Web-based management and configuration program to: v Configure the BladeCenter unit © Copyright IBM Corp. 2006, 2008...

  • Page 28: Using The Web Interface

    Advanced Management Module must be configured as described in the IBM BladeCenter Management Module User’s Guide, and the BladeCenter unit must be configured as described in the IBM BladeCenter Serial over LAN Setup Guide. BladeCenter QS22 Type 0793: Problem Determination and Service Guide...

  • Page 29: Using The Serial Interface

    Using the serial interface Use the serial interface to: v Observe firmware progress. v Run the SMS Utility program v Access the Linux terminal in order to configure Linux. You can connect a PC serially through the BladeCenter unit using a specific UART cable.

  • Page 30: Viewing Fru Information

    1. Start SMS by completing the steps in “Starting SMS” on page 11. The SMS menu appears: PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- Main Menu 1. Select Language 2. Setup Remote IPL (Initial Program Load) 3.

  • Page 31: Adding Fru Information

    PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- FRU Information Machine Type and Model: 079338x Machine Serial Number: ABCDEFG Universal Unique ID: 12345678-1234-1234-1234-123456789ABC -------------------------------------------------------------------------------- Navigation Keys: M = return to Main Menu ESC key = return to previous screen...
  • Page 32 PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- Enter Type Model Number (Must be 7 characters, only A-Z, a-z, 0-9 allowed. Press Esc to skip) Enter Type Model Number : Type the model number according to the instructions on the screen and press Enter to continue.

  • Page 33: Updating The System And Bmc Firmware

    A firmware package for the baseboard management controller (BMC). This is referred to as the BMC firmware. v A firmware package for the basic input/output system (BIOS) which runs on the IBM PowerXCell 8i processor. This is referred to as system firmware. Chapter 2. Configuring the blade server...

  • Page 34: Updating Steps

    The packages are delivered separately and do not follow the same versioning scheme. IBM periodically makes updates to both BMC and system firmware. These may be downloaded from http://www.ibm.com/support/us/en/. Note: To avoid problems and to maintain proper system performance, always make sure that both the BMC firmware and the system firmware are at the same level for all QS22 blade servers within the BladeCenter unit.

  • Page 35: Updating The Bmc Firmware

    If the two match, then the blade server has the latest firmware. If not, download the firmware package from the IBM Support Web site. See “Updating the BMC firmware” or the IBM Support Web site for installation instructions. You can also view the system firmware level from within the operating system by...

  • Page 36: Using The Bmc Update Package

    2. Boot the blade server and the operating system. 3. Download the package from the IBM support site at http://www.ibm.com/support/ us/en/. The update package has a .sh extension. 4. Change to the directory where you have downloaded the package.
  • Page 37 Click Continue. 9. The next screen shows the firmware update progress: When the update is finished, a confirmation message appears and an entry is placed in the Advanced Management Module log. 10. Power up and boot the blade server. Chapter 2. Configuring the blade server...

  • Page 38: Installing The System Firmware

    A readme file for the update package. This contains specific installation and configuration information. v An XML file. This file is for use by IBM Systems Management tools, including IBM Director Update Manager, UpdateXpress CD, and UpdateXpress System Pack Installer.

  • Page 39: Using The Package

    1. Check the README before attempting to update the system firmware as it contains specific information about the particular firmware release. 2. Download the update package from http://www.ibm.com/support/us/en/. The update package has a .sh extension. 3. Change to the directory where you have downloaded the package.

  • Page 40: Updating The System Firmware Images

    2. Extract the system firmware image package. At the command prompt enter: ./<update package> -x <target directory> For example, to extract the image package ibm_fw_bios_qb-1.9.1-2.sh from ibm_fw_bios_qb-1.9.1-2_linux-pq_cell.sh in the directory /temp/fwimage enter: ./ibm_fw_bios_qb-1.9.1-2_linux-pq_cell.sh -x /temp/fwimage If the directory does not exist the firmware package creates it. 3.

  • Page 41: Updating The Optional Expansion Card Firmware

    Ethernet-controller ports. For device drivers and information about configuring your Ethernet controller ports, see the Ethernet software documentation that comes with your blade server, or contact your IBM marketing representative or authorized reseller. For updated information about configuring the controllers, go to the Barcelona Computing Centre Web site at http://www.bsc.es/projects/deepcomputing/linuxoncell/.

  • Page 42: Using The Update Package

    A readme file for the update package. This contains specific installation and configuration information. v An XML file. This file is for use by IBM Systems Management tools, including IBM Director Update Manager, UpdateXpress CD, and UpdateXpress System Pack Installer.

  • Page 43: Blade Server Ethernet Controller Enumeration

    [root@c4b14 brcm-2.0.3-ppc]# ./ brcm_fw_nic_2.0.3-e-1_rhel5_cell.sh -u IBM Ethernet Firmware Update Tool, Version 1.0.2 Warning. No Broadcom NetXtreme II adapters found. ADAPTER MAC BOOT IPMI ------------------- ---- ---- 001A640E030C (5704s) 3.21 2.20 001A640E030D (5704s) Updating Broadcom NetXtreme adapters. Updating 001A640E030C using file 16A8bc.bin --->...
  • Page 44 BladeCenter QS22 Type 0793: Problem Determination and Service Guide...

  • Page 45: Chapter 3. Parts Listing

    If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 46: Consumable Parts

    Consumable parts Consumable parts are not covered by the IBM Statement of Limited Warranty. The following consumable parts are available for purchase from the retail store: Description Part Number 3V lithium battery 43W9859 BladeCenter QS22 Type 0793: Problem Determination and Service Guide...

  • Page 47: Chapter 4. Installing And Removing Replaceable Units

    BladeCenter unit is running providing the blade server or BladeCenter unit and operating system support the hot-swappable capability. Orange can also indicate touch points on hot-swappable components. See the instructions for removing or installing a © Copyright IBM Corp. 2006, 2008...

  • Page 48: System Reliability Guidelines

    specific hot-swappable component for any additional procedures that you might have to perform before you remove or install the component. Note: There are no hot-swappable components on the QS22 blade server. To replace parts, you must turn off the blade server and remove it from the BladeCenter unit.

  • Page 49: Opening And Removing The Blade Server Cover

    Attention: v To maintain proper system cooling, do not operate the BladeCenter unit for more than 1 minute without a blade server or blade fillers installed in each blade bay. v Note the number of the bay that contains the blade server before you remove it. You must reinstall the blade server in the same bay from which it was removed.

  • Page 50: Removing The Bladecenter Pci Express I/O Expansion Unit

    Cover pins Cover release Cover release Figure 6. Opening the blade server cover Complete the following steps to open the blade server cover: 1. Read the safety information beginning on page vii and “Installation guidelines” on page 29. 2. If applicable, shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit.

  • Page 51: Removing The Blade-Server Front Bezel Assembly

    Cover pins Cover release Cover release Figure 7. Removing the expansion unit Complete the following steps to remove BladeCenter PCI Express I/O Expansion Unit: 1. Read the safety information beginning on page vii and “Installation guidelines” on page 29. 2. Carefully place the blade server on a flat, static-protective surface, with the expansion unit side facing up.

  • Page 52: Installing The Optional Modular Flash Drive

    Blade cover Cover release Bezel release Cover release Control-Panel Cable Bezel release Bezel assembly Control-Panel Connector Figure 8. Removing the front bezel assembly Complete the following steps to remove the front bezel assembly: 1. Read the safety information beginning on page vii and “Installation guidelines” on page 29.

  • Page 53: Removing The Optional Modular Flash Drive

    4. Locate the flash drive retention clip and connector on the system board. Flash drive Connector Retention clip Figure 9. Fitting the modular flash drive 5. Locate the connector on the back of the modular flash drive. 6. Carefully align the modular flash drive with the retention clip and connector on the system board.

  • Page 54: Installing An Optional High-Speed Expansion Card

    Flash drive Connector Retention clip Figure 10. Removing the modular flash drive If the modular flash drive is blocked by a high-speed expansion card, you must remove the high-speed expansion card before removing the modular flash drive. See “Removing an optional high-speed expansion card” on page 38. 5.
  • Page 55 Locking clip Connector Locator pin holes Ball socket Figure 11. High-speed expansion card reverse view Complete the following steps to install the high-speed expansion card: 1. Read the safety information beginning on page vii and “Installation guidelines” on page 29. 2.

  • Page 56: Removing An Optional High-Speed Expansion Card

    9. Slide the locator pin holes on the expansion card over the locator pins. The card rests on the locator pins. Locator pin Expansion card Expansion card Locking clip Expansion connector cover Expansion card standoff Figure 13. Positioning the high-speed expansion card 10.

  • Page 57: Adding Or Changing System Memory

    Adding or changing system memory There are 8 DIMM slots for system memory. Each IBM PowerXCell 8i processor has two memory channels and there are two DIMM slots per memory channel. You can use VLP DDR2 1 GB, 2 GB, or 4 GB memory modules. The maximum memory configuration has a 4 GB memory module in each DIMM slot which provides 16 GB to each processor and 32 GB in total.
  • Page 58 Table 2. Supported DIMM configurations (continued) IBM PowerXCell 8i-0 IBM PowerXCell 8i-1 Channel 0 Channel 1 Channel 0 Channel 1 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 Slot 8 4 GB 4 GB...

  • Page 59: Adding Or Changing I/O Buffer Ddr2 Memory Modules

    “Adding or changing system memory” on page 39. Each IBM PowerXCell 8i companion chip has one DIMM slot for I/O buffer memory. The QS22 blade server supports VLP DDR2 1 GB DIMMs. You must add memory as a pair of DIMMs, one for each IBM PowerXCell 8i companion chip.

  • Page 60: Replacing Dimm Fillers

    Figure 17. DIMM retaining clips If you have other options to install or remove, do so now. Otherwise, go to “Finishing the installation” on page 50. Replacing DIMM fillers For the QS22 cooling system to work properly there must be no empty I/O buffer DIMM slots.

  • Page 61: Installing The Optional Sas Expansion Card

    Installing the optional SAS expansion card The QS22 blade server does not have any built-in disk storage. The SAS expansion card allows you to use SAS attached storage. Use the blue handling areas to handle the card. Connectors Ball socket Figure 18.

  • Page 62: Installing The Bladecenter Pci Express I/O Expansion Unit

    Expansion card Figure 20. SAS expansion card location 7. Using the blue handling areas, carefully push the card down to insert it into the connectors. Ensure that the ball stud on the system board engages with the ball socket on the SAS expansion card. If you have other options to install or remove, do so now.

  • Page 63: Replacing The System Board Base And Planar

    Complete the following steps to install the BladeCenter PCI Express I/O Expansion Unit: 1. Read the safety information beginning on page vii and “Installation guidelines” on page 29. 2. Remove the blade server cover and set it aside. See “Opening and removing the blade server cover”...

  • Page 64: Replacing The Battery

    Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 65 CAUTION: When replacing the lithium battery, use only IBM Part Number 43W9859 or 03N2449 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

  • Page 66: Replacing The Retention Clip For The Modular Flash Drive

    b. Use your thumb and index finger to lift the battery from the socket. c. Dispose of the battery as required by local ordinances or regulations. 7. Insert the new battery: a. Make sure the positive (+) side is facing upwards. b.

  • Page 67: Using The Miscellaneous Parts Kit

    Ball stud screws Retention clip screws 6. Carefully unscrew the retention clip and remove. 7. Position the replacement retention clip over the hole and screw into position, taking care not to over-tighten as this might damage the system board. 8. If applicable, replace the modular flash drive. 9.

  • Page 68: Replacing The Ball Studs

    Kit, Miscellaneous Parts Quantity Part No Impedance Air Baffle Processor HS, foam gasket 43W9968 Screw, Plastite 4-20x9.53 for flash drive memory tray 43W9973 To replace a support or bracket you need a Philips head screwdriver. Replacing the ball studs The ball studs help support the optional expansion cards and should be replaced if damaged.

  • Page 69: Installing The Front Bezel Assembly

    1. Reinstall the front bezel assembly on the blade server if removed. See “Installing the front bezel assembly” for further information. 2. Ensure that the I/O buffer DIMM slots are occupied either by DIMMs or by DIMM fillers. No DIMM fillers are needed for empty system memory DIMM slots. 3.

  • Page 70: Closing The Blade Server Cover

    Blade cover Cover release Bezel release Cover release Control-Panel Cable Bezel release Bezel assembly Control-Panel Connector Figure 24. Installing the front bezel assembly Complete the following steps to install the blade server front bezel assembly: 1. Read the safety information beginning on page vii and “Installation guidelines” on page 29.

  • Page 71: Input/Output Connectors And Devices

    Cover pins Cover release Cover release Figure 25. Closing the blade server cover Complete the following steps to close the blade server cover: 1. Read the safety information beginning on page vii and “Installation guidelines” on page 29. 2. If you removed the front bezel assembly, replace it now. See “Installing the front bezel assembly”...
  • Page 72 BladeCenter QS22 Type 0793: Problem Determination and Service Guide...

  • Page 73: Chapter 5. Diagnostics And Troubleshooting

    BladeCenter unit. The BladeCenter QS22 blade server is supported in the IBM BladeCenter H unit, the IBM BladeCenter HT unit, and the IBM BladeCenter S (non RAID type only) unit. You can put other blade server types that are supported in your BladeCenter unit in the same unit as a BladeCenter QS22.

  • Page 74: Finding Troubleshooting Information

    For troubleshooting information about other BladeCenter components, see the appropriate Problem Determination and Service Guide, and other product-specific documentation. See “Related documentation” on page 1 for additional information. For the latest editions of the IBM BladeCenter documentation, go to http://www.ibm.com/support/us/en/ on the World Wide Web. Troubleshooting charts The following tables list problem symptoms and suggested solutions.

  • Page 75: Problems Indicated By The Front Panel Leds

    Event Log. The information LED BladeCenter Management remains on until turned off by Module User's Guide for further Advanced Management Module information about the error. or through IBM Director Console. Activity LED Green There is network activity. No action required. For further...

  • Page 76: Problems Indicated By The System Board Leds

    Table 4. Explanation of LEDs and their states (continued) State Explanation Suggested action Power-on LED Flashing rapidly The service processor on the No action required blade server is communicating with the BladeCenter Management Module. Flashing slowly The blade server has power but Turn on if required is not turned on.
  • Page 77 Indicates the BMC is functional. since they are for use by Alert Yellow Indicates an error condition has IBM service only and are not occurred on the system board. normally visible. They are not activated by the light Ethernet 1 activity...
  • Page 78 Table 5. System board LEDs (continued) Board Color location Explanation Comments Light path LEDs DIMM at I/O BUF 1 Yellow There has been a failure in the I/O Either remove or replace the error DIMM module. faulty DIMM. Note that if you remove one I/O buffer DIMM See Figure 27 on page 59 for the you must remove the other.
  • Page 79 Replace the blade server, power on and boot. Check Advanced Management Module for errors. If the problem persists, contact your IBM service representative as the system board may need servicing. NMI error (NMI) Yellow The NMI pinhole reset on the front Pressing the reset causes panel has been pressed.

  • Page 80: Power Problems

    The Problem Determination and Service Guide for your BladeCenter unit v Other product-specific documentation that comes with the switch module Note: For the latest editions of the IBM BladeCenter documentation, go to http://www.ibm.com/support/us/en/. If the problem remains, see “Solving undetermined problems” on page 108.

  • Page 81: Service Processor Problems

    Service processor problems Service processor symptom Suggested action Service processor reports a 1. If the blade server is operating, shut down the operating system. general monitor failure. 2. If the blade server was not turned off, press the power-control button (behind the blade server control-panel door) to turn off the server.

  • Page 82: Recovering The System Firmware Code

    Checking the boot image To check whether the system has started from the PERM image, enter: cat /proc/device-tree/openprom/ibm,fw-bank A P is returned if the system has started from the PERM image. Booting from the TEMP image To initiate a boot from the TEMP image after the system has booted from the PERM side, complete the following steps: 1.

  • Page 83: Supported Boot Media

    Modular flash drive, if installed v SAS storage, if attached v Local BladeCenter unit SAS drives, if the blade server is installed into an IBM BladeCenter S unit that provides local SAS drives If you wish to perform a standard Bootp/TFTP network boot, please note the...
  • Page 84 Ready Welcome to Open Firmware Licensed Internal Code - Property of IBM (c) Copyright IBM Corp. 2005, 2007 All Rights Reserved. Cell/B.E. is a trademark of SONY Computer Entertainment Inc. Type ’boot’ and press return to continue booting the system.

  • Page 85: Diagnostic Programs And Messages

    These boot devices include the USB attached DVD (BladeCenter, media tray), the SAS storage if attached, Network attached storage, and, if the blade server is installed into an IBM BladeCenter S unit that provides local SAS drives, the local BladeCenter unit SAS drives 4.

  • Page 86: Diagnostic Text Messages

    6. Follow the on screen directions to run preboot DSA. Diagnostics are run from within preboot DSA. When you are using the CPU or Memory stress tests, call your IBM service representative if you experience any system instability. To determine what action you should take as a result of a diagnostic text message, see “DSA error messages”...

  • Page 87: Dsa Error Messages

    4. Check system firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM Support Web site athttp://www.ibm.com/support/us/en/. 089-801- Abort Internal program 5.
  • Page 88 DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM Support Web site athttp://www.ibm.com/support/us/en/. 6. Run the test again.
  • Page 89 The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM Support Web site at http://www.ibm.com/support/us/en/ . 7. Run the test again.
  • Page 90 Event Log within the Firmware/VPD section for this 166-907- Fail The BMC component. The latest level firmware for this component indicates a can be found on the IBM Support Web site at failure in the http://www.ibm.com/support/us/en/. power backplane 6. Run the test again. bus.
  • Page 91 Event Log within the Firmware/VPD section for this later. component. The latest level firmware for this component 166-804- Abort BMC I2C test can be found on the IBM Support Web site at xxx BMC canceled: invalid http://www.ibm.com/support/us/en/. command. 6. Run the test again.
  • Page 92 DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM Support Web site at http://www.ibm.com/support/us/en/. 6. Run the test again.

  • Page 93: Memory Tests

    Table 8. BMC test results (continued) Extended Test Number Status results Actions 166-819- Abort BMC I2C test xxx BMC canceled: a command response could not be provided; the SDR repository is in update mode. 166-820- Abort BMC I2C test xxx BMC canceled: a command response could...

  • Page 94: System Firmware Startup Messages

    5. Reconnect the system to power and turn on the system. 6. Run the test again. 7. Execute the standard DSA memory diagnostic to validate all memory. 8. If you cannot reproduce the problem, contact your IBM technical-support representative. 202-801- Abort Internal program 1.

  • Page 95: Checkpoints

    Take note of the checkpoint code and any message, then attempt to reboot the blade server. If the problem persists, contact your IBM service representative with details of the checkpoint and any message associated with it.
  • Page 96 It may be needed to perform the firmware or OS upgrade to resolve compatibility issues. If the problem persists, contact your IBM service representative. E3407 Load failed Load or boot failed to load Based on the preceding error requested file from the device.

  • Page 97: System Firmware Update Errors

    Code Message Description Action E3409 Unknown FORTH Word Internal code error, or compatibility Contact your IBM service issue. representative. You may need to perform the firmware upgrade. E3410 Boot list successfully read from The firmware found a valid VPD Use Advanced Management...

  • Page 98: System Memory Errors

    BladeCenter QS22. See “Using the SMS utility program” on page 11. If the image is incorrect, download and install the correct image from http://www.ibm.com/support/us/en/. See “Updating the system and BMC firmware” on page 15 for further information. E4020...
  • Page 99 Table 12. DIMM boot errors (continued) Code Message Description Action No local memory on CPU1 No local memory on IBM PowerXCell 8i processor 1. There should be DIMMs on IBM PowerXCell 8i processor 1, but this is not the case. No local memory on CPU2 No local memory on IBM PowerXCell 8i processor 2.
  • Page 100 Table 12. DIMM boot errors (continued) Code Message Description Action E1200 Error during memtest. Memory test failed This message appears with one of the following informational messages: Detected MIC SRAM parity error. MIC SRAM parity failed during memtest. MIC detected a parity error in an internal buffer.

  • Page 101: Usb Errors

    39 for details of BMC cannot power on the system. permitted configurations. W1700 Multiple attempts needed to reset DQS reset problems. IBM PowerXCell 8i informational DQS latches on CPUx. message Firmware needed multiple attempts to ensure that the DQS latches were properly put in reset.

  • Page 102: Network Boot Errors

    BladeCenter unit for more information. Finally, power down then reboot the blade. If this does not help resolve the problem, contact your IBM service representative. E5040 (USB) Device transaction error. The drive showed an error during 1. Verify that the media tray is <command>...
  • Page 103 If this does not resolve the while retrieving the MAC address problem, contact your IBM service of the network device. representative. E3001 (net) Could not get IP address.

  • Page 104: Sas Boot Errors

    Table 14. Network boot errors (continued) Code Message Description Action E3012 (net) unknown TFTP transfer ID The TFTP server could not assign Reboot and retry the transfer. the data to a UDP packet based If the problem persists check the on its transfer ID.
  • Page 105 E4305 LSISAS1064 port failed. The blade firmware could not enable with the documentation at the SAS port. This could indicate a http://www.ibm.com/systems/ hardware, blade server firmware, or bladecenter/support/ to verify SAS expansion card firmware problem. whether rollback is possible. 6. Plug the SAS expansion card into another blade server.
  • Page 106 Check with the documentation at E4309 SAS disk The Open Firmware Device Tree (see http://www.ibm.com/systems/ (@<Bus>,<ID>,<LUN>): IEEE 1275) is corrupted. This might bladecenter/support/ to verify SAS address not found! indicate a blade server firmware whether rollback is possible.
  • Page 107 3. If the error started after a blade server firmware update, consider a rolling back to the previous firmware version. Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 4. Update the blade firmware. 5. If the error started after an Open...
  • Page 108 The disk is located at Bus#0, ID#3, Check with the documentation at and LUN#0. The SAS address of http://www.ibm.com/systems/ device containing disk is bladecenter/support/ to verify 50:01:0b:90:00:42:8a:ee. The logical whether rollback is possible.
  • Page 109 Check SAS Expansion Card firmware with the documentation at problem. http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 6. Plug the SAS expansion card into E430E LSISAS1064 device The blade firmware could not obtain another blade server.
  • Page 110 Expansion Card firmware upgrade or a blade server firmware upgrade, consider a rollback to the previous firmware versions. Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 4. Ensure that the blade server is at the latest firmware level.
  • Page 111 Check E4312 LSISAS1064 IR Page #1 with the documentation at read failed http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 8. Plug the SAS expansion card into another blade server. If the problem persists, the SAS Expansion Card may need replacement.
  • Page 112 3 first, then Module documentation for further in bay 4 ensures the first port of the information. IBM SAS Expansion Card is used. 3. Reboot the blade. 4. Power down then remove and reinstall the blade server in the BladeCenter unit.
  • Page 113 Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 6. Plug the SAS expansion card into another blade server. If the problem persists, the SAS Expansion Card may need replacement.
  • Page 114 Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 8. Plug the SAS expansion card into another blade server. If the problem persists, the SAS Expansion Card may need replacement.

  • Page 115: I/O Dimm Boot-Time Errors

    Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 6. Plug the SAS expansion card into another blade server. If the problem persists, the SAS Expansion Card may need replacement.
  • Page 116 Table 16. I/O DIMM boot errors (continued) Code Message Description Action E2022 Incompatible DIMM type The DIMM’s data-lanes are organized Replace the DIMM with a DIMM with (SDRAM data width). other than “by 8”. an SDRAM data width of 8 lanes. E2031 Data error.

  • Page 117: Other Error Messages

    TEMP image from the PERM update or might indicate a image” on page 64. Power down hardware problem. then reboot the blade. If the problem persists, contact your IBM service representative as the system board assembly may need replacement. E1002...

  • Page 118: Bmc Firmware Messages

    “Recovering the TEMP image from the PERM image” on page 64. Power down then reboot the blade. If the problem persists, contact your IBM service representative as the system board assembly may need replacement. BMC firmware messages The following is a description of the BMC firmware messages that are sent to the Advanced Management Module.
  • Page 119 Action required by user Blade x throttled. Information Acoustic mode Throttle (Reduce Frequency). where IBM PowerXCell 8i processor 1 Temp above Warning This is a BladeCenter unit x is the number of Temperature (>78 °C) operation which reduces the blade server in...
  • Page 120 Message Severity Event Automatic Action by Action required by user Processor 1 (CPU 1 Error IBM PowerXCell 8i processor 1 Power Off v Check that the Chip) over critical Temp above Shut-Off BladeCenter unit The temperature of the threshold. Temperature ( 100°C)
  • Page 121 Severity Event Automatic Action by Action required by user Proc/IO module 1 Error IBM PowerXCell 8i companion Power Off v Check that the (IO Bridge 1 Chip) chip 1 Temp above Shut-Off BladeCenter unit The temperature of the temperature over Temperature (100°C)
  • Page 122 Table 21. BMC firmware messages (continued) Message Severity Event Automatic Action by Action required by user Processor 1 (CPU Warning IBM PowerXCell 8i processor 1 None 1/2 VCORE) over over recommended Voltage recommended (1,25V) voltage Processor 1 (CPU Warning IBM PowerXCell 8i processor 1...
  • Page 123 IBM service. Firmware progress events FW/BIOS, firmware Error An error has occurred on the Blade reboots progress (Pri FW system board during boot.
  • Page 124 DIMMs x and x+1 PFA) predictive IBM PowerXCell 8i. failure Memory device y, Error Predictive failure on buffer memory (IOBUF x memory IOBUFx of the IBM Replace DIMM PFA) predictive PowerXCell 8i companion chip. IOBUFx failure Other events Front panel critical...

  • Page 125: Nmi Error Messages

    Cell BE companion chip 2 indicates NMI Error does not reboot or the PCI-E P00 an error on PCIe Channel 0 problem persists, contact IBM service with details DIAGS: SB1 NMI: Error Cell BE companion chip 1 indicates NMI Error of the problem and the...

  • Page 126: Problem Reporting

    Problem reporting Firmware logs and Firmware settings are located in the system’s Non-Volatile Random Access Memory (NVRAM). In the case of an error where IBM support is needed, complete the following steps to provide the firmware log information: 1. Boot Linux.

  • Page 127: Calling Ibm For Service

    Calling IBM for service See Appendix B, “Getting help and technical assistance,” on page 125 for information about calling IBM for service. When you call for service, have as much of the following information available as possible:...
  • Page 128 – What changes, if any, were made before it failed? – Is this the original reported failure, or has this failure been reported before? v Diagnostic program type and version level v Hardware configuration (print screen of the system summary) v BIOS code level v Operating-system type and version level You can solve some problems by comparing the configuration and software setups...

  • Page 129: Appendix A. Using The Sms Utility

    Some menu choices might differ slightly from these descriptions. PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- Main Menu 1. Select Language 2.

  • Page 130: Select Language

    Select this choice to change the language that is used to display the SMS menus. A screen similar to the following appears: PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- Select Language 1. ISO8859-1 English (United States) *...

  • Page 131: Ip Parameters

    PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- NIC Adapters (NET) 1. /axon@10000000000/plb5/plb4/pcix@4000004600000000/ethernet@1 2. /axon@10000000000/plb5/plb4/pcix@4000004600000000/ethernet@1,1 -------------------------------------------------------------------------------- Navigation Keys: M = return to Main Menu ESC key = return to previous screen X = eXit System Management Services...

  • Page 132: Adapter Configuration

    PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- IP Parameters NET /axon@10000000000/plb5/plb4/pcix@4000004600000000/ethernet@1 1. Client IP Address [000.000.000.000] 2. Server IP Address [000.000.000.000] 3. Gateway IP Address [000.000.000.000] 4. Subnet Mask [255.255.255.000] -------------------------------------------------------------------------------- Navigation Keys:...

  • Page 133: Ping Test

    Ping Test This enables you to verify the static IP addresses you have set. PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- Ping Test NET /axon@10000000000/plb5/plb4/pcix@4000004600000000/ethernet@1 Speed, Duplex: auto, auto Client IP Address [000.000.000.000]...

  • Page 134: Select Boot Options

    PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- Select Console To select this console as the active console press 0 -------------------------------------------------------------------------------- Navigation Keys: M = return to Main Menu ESC key = return to previous screen...
  • Page 135 PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- Select Device Number Device Name NET /axon@10000000000/plb5/plb4/pcix@4000004600000000/ethernet@1 CDROM .../plb5/plb4/pcix@4000004600000000/usb@1/hub@1/hub@2/cdrom@3 -------------------------------------------------------------------------------- Navigation Keys: M = return to Main Menu ESC key = return to previous screen...

  • Page 136: Firmware Boot Side Options

    For example, to choose the first boot device, type 1 and press Enter. A screen showing all the available boot devices appears: PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- Select Device Number Position...

  • Page 137: Fru Information

    PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- View Progress Indicator History 1. Current Boot Progress Indicator 2. Previous Boot Progress Indicator 3. Previous Failover Permanent Side Boot -------------------------------------------------------------------------------- Navigation Keys: M = return to Main Menu...

  • Page 138: Adding Fru Information

    PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- FRU Information Machine Type and Model: 079338x Machine Serial Number: ABCDEFG Universal Unique ID: 12345678-1234-1234-1234-123456789ABC -------------------------------------------------------------------------------- Navigation Keys: M = return to Main Menu ESC key = return to previous screen...
  • Page 139 PowerPC Firmware Version QD0123000 SLOF-SMS 1.1 (c) Copyright IBM Corp. 2007 All rights reserved. -------------------------------------------------------------------------------- Enter Type Model Number (Must be 7 characters, only A-Z, a-z, 0-9 allowed. Press Esc to skip) Enter Type Model Number : Type the model number according to the instructions on the screen and press Enter to continue.

  • Page 140: Sas Settings

    BladeCenter S unit. Note: You must use this option when configuring an IBM BladeCenter Boot Disk System or local SAS drives in an IBM BladeCenter S unit for the first time. BladeCenter QS22 Type 0793: Problem Determination and Service Guide...
  • Page 141 IBM BladeCenter Boot Disk System for more information about the Storage System Profile utility. When configuring an IBM BladeCenter S local SAS drive as a boot device, the SAS address can obtained from the blade host firmware output.
  • Page 142 IBM BladeCenter Boot Disk System for more information about the Storage System Profile utility. When configuring an IBM BladeCenter S local SAS drive as a boot device, use 0 as the LUN Id. BladeCenter QS22 Type 0793: Problem Determination and Service Guide...

  • Page 143: Appendix B. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...

  • Page 144: Software Service And Support

    Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with BladeCenter products. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.

  • Page 145: Appendix C. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 146: Trademarks

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

  • Page 147: Product Recycling And Disposal

    (TI) que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de programas y servicios de devolución de productos en varios países, a fin de ayudar a los propietarios de equipos a reciclar sus productos de TI.

  • Page 148: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
  • Page 149 For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators, and power cells includes the cost of the environmental management of their waste.

  • Page 150: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 151: Deutschland: Einhaltung Des Gesetzes Über Die Elektromagnetische Verträglichkeit Von Geräten

    Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.

  • Page 152: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Korean Class A warning statement BladeCenter QS22 Type 0793: Problem Determination and Service Guide...
  • Page 153 FCC Class A notice 132 I/O expansion card 7 firmware input/output 53 BMC 15 memory 7 system 15 microprocessor 7 updating steps 16 system board 7 updating, BMC firmware 17 controller updating, Ethernet controller 23 enumeration 25 © Copyright IBM Corp. 2006, 2008...
  • Page 154 firmware (continued) LEDs (continued) updating, expansion cards 23 blade error 6 updating, system firmware 20 control panel 5 updating, system firmware image 22 identifying problems 57 viewing level, BMC firmware 16 information 6 firmware code light box 58 recovering 64 location 5 flash drive power on 6...
  • Page 155 power-control button 6 system board problem connectors 7 how to report a 108 LEDs 6 problem determination replacing 45 basic checks 55 system boot 65 prerequisites 55 boot error list 77 troubleshooting charts 56 boot errors 77 troubleshooting information 56 I/O DIMM boot errors 97 problem reporting 108 network boot error messages 84...
  • Page 156 BladeCenter QS22 Type 0793: Problem Determination and Service Guide...
  • Page 158 Part Number: 44R5162 (1P) P/N: 44R5162...

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