Tools And Parts Required; Returning Products For Repair Or Replacement; Packing Instructions For Returning A Chassis - Juniper E120 - RELEASE 11.1.X HARDWARE GUIDE 3-25-2010 Hardware Manual

E120 and E320 11.1.x Hardware Guide

Tools and Parts Required

To remove components from the chassis or the chassis from a rack prior to returning
the chassis or components for repair or replacement, you need the following tools
and parts:

Returning Products for Repair or Replacement

In the event of a hardware failure, please contact Juniper Networks to obtain a Return
Material Authorization (RMA) number. This number is necessary to ensure proper
tracking and handling of returned material at the factory. Do not return any hardware
until you have received an RMA. Juniper Networks reserves the right to refuse
shipments that do not have an RMA. Refused shipments are returned to the shipper
via collect freight.
See the customer support Web page for complete repair and return policies and
procedures.

Packing Instructions for Returning a Chassis

If possible, use the original shipping crate, pallet, and packing materials in which the
chassis was originally shipped. If these materials are unavailable, use comparable
shipping material, or contact your Juniper Networks representative for information
on approved packaging material.
To pack the chassis for shipment, follow these steps:
1.
2.
3.
4.
5.
6.
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Tools and Parts Required
Mechanical lift, if available
3/8–inch wrench or nut driver
Blank filler panels
Electrostatic bag or antistatic mat
Electrostatic discharge (ESD) grounding wrist strap
Flat-blade ( ) screwdriver
Phillips (+) screwdrivers, numbers 1 and 2
Plastic boots or other protective cover for fiber-optic SC and LC connectors
Wire cutters
Ground yourself by using an antistatic wrist strap or other device.
Issue the proper shutdown commands to halt your system.
Switch all power switches to the OFF position.
Remove all cables from the chassis.
Remove all major components from the chassis, including line modules, IOAs,
SRP modules, SFM modules, fan trays, and cable management systems.
Remove the chassis from the rack and bolt it to the shipping pallet.