Appendix D Contacting Customer Support And Returning Hardware; Contacting Customer Support; Return Procedure - Juniper E120 - RELEASE 11.1.X HARDWARE GUIDE 3-25-2010 Hardware Manual

Appendix D
Contacting Customer Support and
Returning Hardware

Contacting Customer Support

Return Procedure

See the Juniper Networks Web site for complete customer service information:
http://www.juniper.net/support/guidelines.html
This appendix contains the following sections:
Contacting Customer Support on page 113
Return Procedure on page 113
Locating Component Serial Numbers on page 114
Information You Might Need to Supply to JTAC on page 115
Tools and Parts Required on page 116
Returning Products for Repair or Replacement on page 116
For your convenience, we provide multiple options for requesting and receiving
technical support from the Juniper Networks Technical Assistance Center (JTAC):
By the Web using Juniper Networks, Inc. Case Manager:
https://www.juniper.net/cm/index.jsp
By telephone:
From the US, Canada, and Mexico at 1–888–314–JTAC
From all other locations at 408–745–9500
When you need to return a component, follow this procedure:
Determine the part number and serial number of the component. For instructions,
1.
see "Locating Component Serial Numbers" on page 114.
Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
2.
Technical Assistance Center (JTAC). See "Information You Might Need to Supply
to JTAC" on page 115.
Contacting Customer Support
113