Viewing An Incident; Attaching Workflows To Incidents; Adding Notes To Incidents; Adding Attachments To Incidents - Novell SENTINEL 6.1 SP2 - 02-2010 User Manual

4.4.2 Viewing an Incident

To open an Incident
1 Click Incidents > Display Incident View Manager or click Display Incident View Manager
button on the Tool Bar.
2 Open an Incident by:
Selecting a view from the Switch Views button in the bottom right corner.

Double click an incident in the Incident View Manager window.


4.4.3 Attaching Workflows to Incidents

To attach a workflow to an Incident:
1 Open an incident.
2 In the Incident window, click iTRAC Tab.
3 Select an iTRAC process from the drop-down list.
4 Click Save.
NOTE: You can attach only one process to an incident.

4.4.4 Adding Notes to Incidents

To add a note to an Incident:
1 In the Incident window, click Notes Tab.
2 Click Add. Add Notes to Incident window displays.
3 Provide your notes and click OK.
4 Click Save.
NOTE: To edit or delete the note, select a note in the Notes tab of the Incident window, right-click
the note and select edit or delete.

4.4.5 Adding Attachments to Incidents

To add an attachment to Incident:
1 In the Incident window, click Attachments Tab.
2 Click Add. Add Attachment to Incident window displays.
Incidents Tab 101