Novell GROUPWISE 7 - TROUBLESHOOTING 1 Troubleshooting Manual page 24

Possible Cause: A directory required for the normal flow of GroupWise messages could be
Possible Cause: A required file or subdirectory could be missing from the directory structure of
Possible Cause: If this error occurs when trying to add users to a post office or when trying to
820B Path too long
Possible Cause: The file system cannot build or modify a path because the specified path
Possible Cause: If this error occurs when you are trying to create a new GroupWise system,
820E Cannot lock file
24 GroupWise 7 Troubleshooting 1: Error Messages
missing.
Action: See "Message Transfer/Storage
Diagrams" in
Structure. Verify the existence, ownership, and rights of the directories
involved with message flow (domain, post office, and MTA local directory).
the user's post office.
Action: See "Post Office
7 Troubleshooting 3: Message Flow and Directory
existence, ownership, and rights of the files and subdirectories in the user's
post office. See
GroupWise 7 Administration
rebuild a user database, a required file might be missing from the post office
directory.
Action: Make sure the
not, copy it from the
For the specific location of this file, see
Distribution
Troubleshooting 3: Message Flow and Directory
databases
cannot be created for new users if this file is missing.
Source: GroupWise engine; file input/output.
Explanation: Path too long.
contains too many characters.
Action: Shorten the path name to a length that is valid for the operating system. If a
filename will be appended to the path name, include the filename in the total
length.
you might have mapped the drive where you are creating the GroupWise
system to an object in the eDirectory tree, instead of to the correct volume on
the server. For example, if you used Windows* Explorer or Network
Neighborhood to map the drive, you might have browsed under the tree icon,
rather than under the server icon.
Action: Make sure you have mapped the drive where you are creating the GroupWise
system to the correct volume on the server, not to an object in the eDirectory
tree.
Source: GroupWise engine; file input/output.
Explanation: File lock error.
Directories" in
GroupWise 7 Troubleshooting 3: Message Flow and Directory
Directory" in "Directory Structure
"GroupWise User Rights" in
Guide.
file exists in the post office directory. If it does
ngwguard.dc
subdirectory of your software distribution directory.
po
Directory" in "Directory Structure
(userxxx.db files) and message databases
"Directory Structure
Diagrams" in
Structure. Verify the
"Security Administration" in the
"Post Office Directory" and
Diagrams" in GroupWise 7
Structure. New user
(msgnnn.db
GroupWise
"Software
files)