Novell GROUPWISE 7 - TROUBLESHOOTING 1 Troubleshooting Manual page 23

Action: Verify that the list of post offices belonging to the domain is correct. To view
the list in ConsoleOne, browse to and right-click the Domain object, then click
Properties. Click GroupWise > Post Offices. Check the properties of each Post
Office object to make sure that the post office directory for each post office
exists. Make sure that the post office path is correctly defined in the Post
Office object. In ConsoleOne, right-click the Post Office object to display the
post office Identification page. Also make sure the MTA has access to the post
office.
Possible Cause: If this error occurs when importing a document into GroupWise, there might
be a problem with the library.
Action: Check and, if necessary, fix the library. See
and Documents" in "Databases" in the
Then synchronize the library. See
"Databases" in the
Action: If documents are being stored at the post office, make sure the
subdirectory exists for the library.
Action: If documents are being stored in a remote document storage area, make sure
that the POA can access the location of the document storage area. In
ConsoleOne, browse to and right-click the Library object, then click
Properties. Click GroupWise > Storage Areas. Select a storage area, then click
Edit. Check the location to make sure the required library directory structure
exists. The structure of a remote document storage area is the same as the
gwdms
Possible Cause: If this error occurs when trying to access a document in a library, the BLOB
file containing the document might no longer exist.
Action: You can determine what BLOB file the document was in from the GroupWise
client. Right-click the document reference, then click Properties > Activity
Log. If filenames are not currently displayed, right-click the menu bar, then
click Filename to display the filename in the activity log. If the document is
needed, you can restore the BLOB file from backup. See
Documents" in
Guide.
If the document is not needed, you can delete it from the library to eliminate
the error.
Action: Have the original sender of the message resend the attachment.
Possible Cause: Some applications, such as Corel* WordPerfect* 7, MS Word 95, and Excel
95, need a blank file stored in the c:/windows/shellnew directory. For
example, Corel WordPerfect 7 needs a file named wordpfct.wpd to exist in
the shellnew directory in order to create a new file when called from
GroupWise. If this error occurs when creating a new document in the
GroupWise client, the blank template file for the application might be missing.
Action: Check the shellnew directory for the existence of a blank file for the
application in use from GroupWise. If the blank file is missing, start the
application independently, then save an empty file under the required name in
the shellnew directory. You should then be able to create new documents using
that application from GroupWise.
GroupWise 7 Administration
directory in the post office.
"Libraries and Documents" in the
"Maintaining Library Databases
GroupWise 7 Administration
"Synchronizing Database
Guide.
"Restoring Archived
GroupWise 7 Administration
Guide.
Information" in
docs
8xxx Engine Error Codes 23