Novell GROUPWISE 7 - TROUBLESHOOTING 1 Troubleshooting Manual page 30

8567 Data not in BCEF format
Possible Cause: The packet was damaged somewhere between the source and the destination of
8568 HTTP port already in use
Possible Cause: You are trying to run two POAs on the same server and you have not given
8569 SSL login required for this post office
Possible Cause: Users of clients earlier than GroupWise 6.5 are trying to log in to the post
8570 IMAP port already in use
Possible Cause: You are trying to run two POAs on the same server and you have not given
30 GroupWise 7 Troubleshooting 1: Error Messages
Source: GroupWise engine; general communication.
Explanation: A packet of information received by an agent was not in the expected format.
the data.
Action: Use packet trace software to identify the source of the problem. It could be
something like a bad network card or a problem with dial-up software.
Source: GroupWise engine; general communication.
Explanation: The HTTP port used by the POA for its Web console is already in use by
another program on the server.
them unique HTTP port numbers.
Action: Check the HTTP port for each POA object. See
Console" in
Change the HTTP port for one of the POAs.
Source: GroupWise engine; general communication.
Explanation: Starting with GroupWise 6.5, the POA can be configured to require SSL
connections with clients.
office.
Action: Have users update their GroupWise client software. See
GroupWise
Action: Configure the POA so that SSL is enabled rather than required, so that the
older GroupWise clients can connect to the post office. See
Office with SSL Connections to the
GroupWise 7 Administration
Source: GroupWise engine; general communication.
Explanation: The IMAP port used by the POA to communicate with IMAP e-mail clients is
already in use by another program on the server.
them unique IMAP port numbers.
Action: Check the IMAP port for each POA object. See
"Configuring the
IMAP port for one of the POAs.
"Monitoring the POA" in the
Clients" in "Update" in the
POA" in
Guide.
POA" in the GroupWise 7 Administration
"Setting Up the POA Web
GroupWise 7 Administration
"Updating Users'
GroupWise 7 Installation
"Securing the Post
"Post Office Agent" in the
"Supporting IMAP
Guide. Change the
Guide.
Guide.
Clients" in