Novell GROUPWISE 7 - TROUBLESHOOTING 1 Troubleshooting Manual page 103

Action: Rebuild the post office database (wphost.db). See
Post Office
Guide.
Possible Cause: If this error occurs in systems where new users are added from multiple
administrator workstations, preferences might be set differently on different
administrator workstations.
Action: On each workstation where users are added in ConsoleOne, click
Tools > GroupWise System Operations > System Preferences. Make sure that
the When Creating or Modifying Objects, For Network ID Use setting is the
same on all workstations. If some workstations are set to Full Distinguished
Name and some are set to Common Name, users will be set up differently
depending on which workstation they were created from, causing problems
when users access GroupWise.
Possible Cause: If this error occurs only when using the GroupWise client in Remote mode, the
user ID might be specified incorrectly under Remote Options.
Action: Check the user ID specified in the GroupWise client. Look up "Remote,
specifying user and system information" in GroupWise client Help. Make sure
the user ID specified is correct.
D102 Ambiguous user ID
Source: GroupWise engine; database interface.
Explanation: The GroupWise user ID is ambiguous.
Possible Cause: There is more than one user with same user ID in the same post office.
Action: Select the correct user ID in the pop-up list or select the user in the Address
Book.
Possible Cause: If this error occurs when a user starts the GroupWise client, the user's
information in the post office database might not be correct.
Action: Check the information provided for the GroupWise user in ConsoleOne.
Correct the information as needed. See
eDirectory
Action: Even if the information in the user record looks correct, make a change
somewhere so the record is written out again.
Action: If the problem persists, rebuild the post office database (wphost.db). See
"Rebuilding Domain or Post Office
GroupWise 7 Administration
D103 Post office not found during login
Source: GroupWise engine; database interface.
Explanation: Post office not found.
Action: If using startup switches, check the
office is correct. If it is incorrect, enter the correct /ph switch.
Action: If the path is correct, the post office was not found during parse of the To: line
buffer. In that case, find the post office in To: line. Delete the post office
qualifier, or select the user from the Address Book.
Databases" in "Databases" in the
Users" in "Users" in the GroupWise 7 Administration
Databases" in "Databases" in the
Guide.
/ph
"Rebuilding Domain or
GroupWise 7 Administration
"Creating GroupWise Accounts for
switch to make sure the path to the post
Guide.
Dxxx Engine Error Codes 103