Novell GROUPWISE 7 - TROUBLESHOOTING 1 Troubleshooting Manual page 17

"8214 Unsupported encryption level" on page 26
"8215 Path root error" on page 27
"8219 Cannot connect to remote network resource" on page 27
"821A Access to a critical file denied" on page 27
8200 File I/O error
Source: GroupWise engine; file input/output.
Explanation: Generic file I/O error. Any file I/O error that cannot be mapped to a more
specific file I/O error message.
Possible Cause: A GroupWise database has been damaged so it is unrecognizable as a
GroupWise database, for example, having a size of 0 KB or 2 GB.
Action: For the locations of GroupWise databases in domains and post offices, see
"Domain
Diagrams" in
Structure. Restore the damaged databases from backup.
Possible Cause: One or more of the GroupWise databases might have an invalid owner or no
owner.
Action: Check the ownership of the GroupWise databases. If necessary, change the
ownership to a valid user such as the system administrator.
Possible Cause: If this error occurs when users are trying to log in to GroupWise through the
GroupWise Internet Agent from a POP3 mail client, the post office link
information needed by the GroupWise Internet Agent might be incorrect.
Action: Check the post office link set up for the GroupWise Internet Agent. In
ConsoleOne
Agent is installed. Right-click the GWIA object, then click Properties.
Click Post Office Links, select the post office, then click Edit Link. Make sure
the IP address and TCP port for the POA are specified correctly in the Client/
Server Access box. See
Guide.
8201 Access to file denied
Source: GroupWise engine; file input/output.
Explanation: Access denied. The program tried to access or open a file that did not have or
allow sharing. The program might also have tried to create a file that already
exists.
Possible Cause: If this error occurs from the POA, the POA might not have access to a required
file.
Action: Start the POA including the
the POA is encountering. See
Agent" in the
Possible Cause: If this error occurs when creating a post office, you might not be connected to
the domain in which you are trying to create the post office.
Directory" and "Post Office
GroupWise 7 Troubleshooting 3: Message Flow and Directory
®
, browse to and select the Domain object where the Internet
"Internet Agent" in the
/rights
"Using POA Startup
GroupWise 7 Administration
Directory" in "Directory Structure
GroupWise 7 Administration
switch to determine the specific problem
Switches" in
Guide.
"Post Office
8xxx Engine Error Codes 17