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Generating A San Destination Library Support Ticket; Generating A San Destination Library Drive Support Ticket; Running A San Destination Library Assessment Test - HP 12000 User Manual

Hp 12200 gateway virtual library system user guide (bw403-10001, june 2011)
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2.
From the navigation tree, select the appropriate destination library or disk drive.
3.
From the task bar, select Deploy Firmware.
4.
From the DEPLOY LIBRARY FIRMWARE screen firmware list, select the firmware to install.
A dialog box displays to confirm the selection.
5.
From the dialog box, select OK.
The Destination Library Details screen displays, along with the message, "File [filename]
successfully deployed."
6.
Place the library online (see

Generating a SAN Destination Library Support Ticket

To generate a support ticket for a library:
1.
Place the appropriate library offline (see
2.
From the task bar in the Destination Library Details window, select Support Ticket.
A dialog box displays to confirm the selection.
3.
From the dialog box, select OK.
The screen refreshes and displays the message, "Please wait, action in progress. Do not refresh
this page." When the support ticket has been generated, the Support Ticket Results screen
displays. Select Download Support Ticket Results File to view the command sent to the library.
4.
Place the library online (see

Generating a SAN Destination Library Drive Support Ticket

To generate a support ticket for a drive:
1.
Place the appropriate library offline (see
2.
Select the appropriate drive from the navigation tree under Destination Libraries and the library
containing the drive.
3.
From the task bar (in the TAPE DRIVE DETAILS window), select Support Ticket.
A dialog box displays to confirm the selection.
4.
From the dialog box, select OK.
The screen refreshes and displays the message, "Please wait, action in progress. Do not refresh
this page." When the support ticket has been generated, the Support Ticket Results screen
displays. From this screen, you can select Display results of executing the LTT command to
view the command sent to the library or Download support ticket to download the actual
support ticket file.
5.
Select Finish.
6.
Place the library online (see

Running a SAN Destination Library Assessment Test

To run a library assessment test:
1.
Place the appropriate library offline (see
2.
From the task bar (in the Destination Library Details window), select Library Assessment Test.
A dialog box displays to confirm the selection.
3.
From the dialog box, select OK.
The Library Assessment Test Results window displays.
4.
To view the results of the assessment, select Download Library Assessment Test Results.
5.
Select Finish to return to the Destination Library Details window.
6.
Place the library online (see
58
Automigration/Replication
"Placing a Library Offline or Online" (page
"Placing a Library Offline or Online" (page
"Placing a Library Offline or Online" (page
"Placing a Library Offline or Online" (page
"Placing a Library Offline or Online" (page
"Placing a Library Offline or Online" (page
"Placing a Library Offline or Online" (page
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