Hp Insight Remote Support Software; Product Warranties; Documentation Feedback - HP 12000 User Manual

HP Insight Remote Support software

HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable enhanced delivery of your HP Warranty,
HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements
your monitoring, 24x7 to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which will
initiate a fast and accurate resolution, based on your product's service level. Notifications may be
sent to your authorized HP Channel Partner for on-site service, if configured and available in your
country. The software is available in two variants:
HP Insight Remote Support Standard: This software supports server and storage devices and
is optimized for environments with 1-50 servers. Ideal for customers who can benefit from
proactive notification, but do not need proactive service delivery and integration with a
management platform.
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring
and proactive service support for nearly all HP servers, storage, network, and SAN
environments, plus selected non-HP servers that have a support obligation with HP. It is
integrated with HP Systems Insight Manager. A dedicated server is recommended to host both
HP Systems Insight Manager and HP Insight Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
To download the software for free, go to Software Depot:
http://www.software.hp.com
Select Insight Remote Support from the menu on the right.

Product Warranties

For information about HP StorageWorks product warranties, see the warranty information website:
http://www.hp.com/go/storagewarranty

Documentation Feedback

HP welcomes your feedback.
To make comments and suggestions about product documentation, please send a message to
storagedocsFeedback@hp.com. All submissions become the property of HP.
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