Hp Contact Information; Subscription Service; Customer Self Repair - HP 12000 User Manual

Before you Contact HP
Be sure to have the following information available before calling HP:
Technical support registration number (if applicable)
Product serial numbers
Product model names and numbers
Applicable error messages
Operating system type and revision level
Detailed, specific questions

HP Contact Information

For the name of the nearest HP authorized reseller:
See the Contact HP worldwide (in English) webpage
en/wwcontact_us.html).
In the United States, call 1-800-345- 1 518.
In Canada, call 1-800-263-5868.
For HP technical support:
In the United States, for contact options see the Contact HP United States webpage
welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
◦
days a week. For continuous quality improvement, calls may be recorded or monitored.
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
◦
information about Care Packs, refer to the HP website (http://www.hp.com/hps).
In other locations, see the Contact HP worldwide (in English) webpage
welcome.hp.com/country/us/en/wwcontact.html).

Subscription Service

HP strongly recommends that customers register online using the Subscriber's choice web site:
http://www.hp.com/go-e-updates.
Subscribing to this service provides you with e-mail updates on the latest product enhancements,
newest driver versions, and firmware documentation updates as well as instant access to numerous
other product resources.
After subscribing, locate your products by selecting Business support and then Storage under
Product Category.

Customer Self Repair

HP customer self repair (CSR) programs allow you to repair your StorageWorks product. If a CSR
part needs replacing, HP ships the part directly to you so that you can install it at your convenience.
Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a
repair can be accomplished by CSR.
For more information about CSR, contact your local service provider. For North America, see the
CSR website:
http://www.hp.com/go/selfrepair
(http://welcome.hp.com/country/us/
(http://
Subscription Service
(http://
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