HP T1936AA - Digital Sending Software Support Manual page 35

Common digital sending problems (continued)
Problem
Because of a network
problem, a previously
scanned document was
not received
An error, indicating that
the job failed, is
reported at the control
panel
The MFP loses power
during digital sending
The user provided an
invalid e-mail address
in the From: field
One or more addresses
in the To: field are
invalid
HP DSS v.
generates an error
while processing an
e-mail
HP DSS v.
contact with the SMTP
server
ENWW
Description and actions
Once the document has been completely scanned, its contents are held
within the MFP until a successful connection to HP DSS v.
communication is reestablished, processing is completed. If the MFP loses
power, the document is retained on the hard disk. However, until
HP DSS v.
4
Try sending the job later.
Make sure HP DSS v.
Once the document leaves HP DSS v.
reported by the SMTP gateways. Transmission error e-mails occurring after
the document has been sent to the SMTP server are sent to the address
shown in the From: field of the original message. If you do not allow user-
provided From: addresses, error messages are e-mailed to the e-mail
address that you configure.
Check the return e-mail message for information about the problem.
Make sure HP DSS v.
If there is insufficient space to hold the scanned document on the MFP hard
disk, the scanning operation is aborted. Disk space is consumed by private
jobs, held jobs, and e-mail messages that have not yet been transmitted to
HP DSS v.
4
Try sending the job later.
Increase the amount of available disk space. Note: Deleting files on the
MFP hard disk might cause unpredictable behavior, such as lost e-mail
messages without sender notification.
Any job information stored on the hard disk is automatically deleted when the
MFP is turned off.
Resend the document.
If the e-mail is actually delivered, the recipient will be unable to reply to the
message. If the e-mail bounces, an error message will not be delivered.
Resend the message using a valid address in the From: field.
Enable authentication.
The SMTP validates e-mail addresses only if they reside on the local SMTP
gateway. Otherwise, a gateway farther down the pipeline performs validation.
HP DSS v.
4
"unknown user" error from SMTP. Other SMTP servers are responsible for
generating error e-mail messages if addresses are later found to be invalid.
Enter a correct address.
HP DSS v.
4 4
unrecoverable error has occurred.
Resend the document.
loses Before the scanning process begins, HP DSS v.
4
gateway to ensure it is available. If it is not available, the job does not
proceed. If it subsequently loses contact, HP DSS v.
the connection. After a fixed period of time, it places an error message in the
activity log.
Make sure that the SMTP server is running.
Verify that the network is working properly.
Choose a different SMTP server.
is contacted, new digital sending jobs will not be accepted.
service is running.
4
4
service is running.
4
Jobs waiting for transmission are stored on the disk.
generates error messages to the sender when it detects an
generates an e-mail message to the sender, indicating that an
Common digital sending problems 29
is made. Once
4
subsequent delivery errors are
contacts the SMTP
4
periodically retries
4