HP T1936AA - Digital Sending Software Support Manual page 34

Common digital sending problems (continued)
Problem
An e-mail transmission
did not arrive at the
destination e-mail
address
A fax transmission did
not arrive at the
destination fax machine
The From: address
cannot be specified
28 Chapter 3 - Troubleshooting
Description and actions
If you typed the e-mail address at the control panel, resend the e-mail
message, making sure you type the address correctly and that it is in the
correct format (no spaces, required @ sign, required period).
Resend the e-mail message, making sure you use the correct name
format in the From: field. This ensures that the message is not rejected
and that you receive a message back if the e-mail transmission fails.
Make sure the e-mail server is running. To do this, click the Test button on
the E-mail tab in the HP MFP DSS Configuration Utility.
Verify that digital sending e-mail configuration is correct by sending a test
e-mail message to yourself.
Check the "returned mail" message (if one was received) for the reason
the e-mail message was not delivered.
Use the HP MFP DSS Configuration Utility to adjust the maximum file size
setting in the Edit dialog in the SMTP gateway to a smaller size, if the
attachment was too big to transmit, or raise the maximum e-mail message
size that your e-mail server accepts (see the documentation for that
server).
If you typed the fax number at the control panel, resend the document,
making sure that you type the fax number correctly.
The receiving fax machine might be turned off or experiencing an error
condition (such as out of paper or toner). Contact the recipient.
The system might be busy sending other faxes or waiting to redial other
faxes. The system might also have reached its maximum limit of pending
fax transmissions. Wait and try again.
Check any fax notifications that might have been returned (for example,
e-mail notifications in your e-mail inbox or printed transaction reports, if
these reports are available with your fax service).
Check the activity log in the HP MFP DSS Configuration Utility for
information about the transmission.
Check any log maintained by the fax service that you are using:
• LAN fax service: LAN fax server activity log
• Windows 2000/XP fax: Windows event log
• Internet fax: log maintained by the Internet Service Provider (ISP) for
your account
For LAN fax only, make sure HP
work folder (common folder) set in the HP MFP DSS Configuration Utility.
Check for a notification report at the MFP, if print notification was selected.
Authentication has been enabled for the MFP. Disable authentication to
allow entry in the From: field.
Configure the e-mail send option so that a default sender is not used.
DSS v.
has network access to the
4
ENWW